Is it still the case that if a device is connected using "b/g" instead of "n" to a WAP then the WAP lowers all connections to the same?
It really depends on the AP but typically nowadays G, N and AC devices can all co-exist without too much slowdown (it is significant but not enough to notice on the fibre speeds, more on the home network transfer speeds), the real dealbreaker is B devices which still seem to bring everything down (a lot of the fake Xbox wifi adaptors fallback to B even though they show as N sold on eBay).
A key issue nowadays is households with devices far away from the AP, when you have a device far away, even if it's just connected, it can cause an AP to fall from a good data encoding such as 64QAM down to something which can transmit far less bits per radio wave e.g. QPSK and then have knock on effects for speed of the whole AP. This is why things like the Sky Q Mesh system tries to band steer clients onto 2.4Ghz unless they are very close to the AP... It ensures the 5Ghz remains on a good encoding standard for what really needs it (the Sky Q boxes doing 4K streaming over WiFi or devices such as iPads / TVs which are typically used to stream).
My feeling is that the op has simply setup the Hub5 out the box, not split the bands and is effectively testing on 2.4Ghz, hence the poor speeds.
In reality there is a fairly easy fix, ring TalkTalk and ask for the DLINK router instead. Chances are they will send it out if they go through to complaints and voice the issues. Alternatively, plenty of people had luck on the forums with getting them.
Edited by ukhardy07 (Sun 17-Dec-17 03:29:24)