It's a pity you seem unwilling to name your new ISP. We may be able to advise on its fault-fixing procedures compared to BT Consumer's.
Am I right in assuming you still haven't tried turning off your modem/router for a bit then restarting it?
That is the standard action every person advising you on these forums would have taken ages ago.
If that is all that is needed, we will never know, as your change to a new modem/router with your new ISP will
de facto achieve the result that would achieve if that is where the cause of the slowdown lies.
If however there is a fault on the line, your new ISP may be either good or poor at fixing it.
My broadband basic info/help site -
www.robertos.me.uk. Domains, site and mail hosting -
Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 68543/12313Kbps @ 600m. BQMs -
IPv4 &
IPv6
Edited by RobertoS (Wed 18-Jul-18 14:06:36)