Welcome pack

I seem to recall all previous wecome packs have included login details but my latest is just an email with general information rather than specifics. Is this the norm nowdays?

Just checked and Talktalk (for example) include the details in their welcome letter http://homehelphub.com/Product/TalkTalk-How-do-I-get... so .....

Edited by hk11 (Tue 24-Sep-19 18:43:27)

All usernames and passwords for that kind of thing have always arrived via email for me in the past .....

Which service provider are you joining ? Some, like BT Retail for instance, don't require usernames and passwords.

Aha, Shell energy it would seem ...... reselling TT.

Was it not you asking about login details for them earlier in the week ?

https://forums.thinkbroadband.com/general/t/4625466-... in fact.

Edited by Zarjaz (Tue 24-Sep-19 18:46:46)

Interesting as Shell Energy say :-

"Thank you for your email, due to security purposes I cannot give you the password over email"

Would this be in the .bin file if I export the config?

It was. Not getting anywhere.

It would seem they just don't want you to use your own router. I thought this was illegal now?

Would this be in the .bin file if I export the config?

Sorry mate, you are asking the wrong guy ... employed for my looks innit.


(if you saw me, you�d laugh too)

As a general question to all, no matter what your looks.

I've not seen anything like that from TT, but then I've been a customer since the year dot, and things have probably changed.

Not sure how shell energy works, but TalkTalk residential broadband works with no username/password combination required. Authentication is automated.

I don't think you would find it unencrypted in the bin file otherwise that is how everyone would advise getting it. Either it is a standard password (which I think you have pretty much exhausted) or they need to tell you what it is. I suspect that Shell are too niche for many people on this forum to have any experience of them.