ADSL

Yes, new customer.

I've raised a complaint and had a confirmation email, so they are aware.

I couldn't face all the distruption of leaving, as I am sure there would be lots of downtime whilst they augured their case.

To make matters worse they haven't billed me as agreed, so I've raised a complaint about that as well. Just wish I'd waited till my NowTV contract expired and gone back to Plusnet now, but hey ho.

Thanks for the pointers.

I didn't think there could be any real problem as most ISPs are much of a muchness these days. Last time I was with Plusnet they started to have billing problems and it seems they still have. I must admit I haven't had any problems with NowTV or before that Sky, although it may just have been luck.

In reply to a post by hk11:

ADSL

Then I suppose TT resellers do enforce a user/pass, unlike TT regular. Is the username 01warehouse? I think that's what I had on TT, although the domain was different obviously.

Have you tried your home phone number as the password?

Ive been with plusnet since 2014 and not seen any billing problems. I always assume what you read on forums is affecting a small number of customers. All the customers without problems aren�t on the forums.

Ensue it�s logged you want to use cooling off it not resolved.

01*********@first-utility.com

I haven't tried the phone no. as password; thanks for the suggestion.

I think you meant to reply to a different post?

Add cooling off if not resolved you mean?