In reply to a post by andy88:

Well,
today's conversation is....
'I' have to call openreach to ask them what the problem is.
(I was not aware I could do that as an end customer... and they could not supply a Phone No)

After persuading then to get me a contact point at openreach, the person came back after talking to their manager and said they would email openreach and expect to get an answer back typically after 2 weeks (as they often don't read their emails !)

So. interesting...and frustrating.
and ostensibly the price would make it worthwhile...
but they (and I ?) are being let down by the front line troups and inability to get past them to someone who can give a credible answer.

Time to name and shame this 'major ISP' their staff are talking out of their proverbials .....
this alone would be enough evidence for me to cancel my order and go with a decent ISP.

In reply to a post by Zarjaz:

Time to name and shame this 'major ISP' their staff are talking out of their proverbials .....this alone would be enough evidence for me to cancel my order and go with a decent ISP.

Yes, it may be "major" in terms of current customers, but the advice is awful.

The poster should use the main site to find another company, even if a couple of pounds a month more expensive.

In reply to a post by andy88:

Ill informed front desks... doing the best they can with the information they have...

Maybe the price is too low to train the desk. Think what that means when you have a technical problem and can't get it fixed.

Well...
given that FTTC/Fibre in general is so reliable...
(see ANO thread on how the forum has changed from years ago )

it should not be that much of a risk..
but agreed, it is a risk...

So, which ISP?

I am sure someone here will have the contact details for a board member.

This one

Given that I spent 18 months getting the cabinet arranged
and it affects not just me, but many other reports of no higher than poor ADSL speeds being available. I kinda want to get to the bottom of it.

I am aware that some compare the market checkers still do not know ... but it is disappointing if the actual ISP seems to have the same problem. The guy on Monday even checked open reach's checker and it was available there.. hence the per ISP capacity story.

UK - [email protected]

Group - [email protected]

UK Director Customer Services and Operations - [email protected]

Head of Soocial Media - [email protected] & Twitter @JordanStone

My thanks for those.

I will follow up with them, life just getting busy again.

Best regards.

In reply to a post by andy88:

The guy on Monday even checked open reach's checker and it was available there.. hence the per ISP capacity story.

There is no such per-ISP quota. You said Vodafone's website "crashed" when you entered your phone number - then that's definitely a bug with their website, nothing more, and it's sad they won't even fix a reproducible error.

If the BT Wholesale checker shows the line as available, well there are several other ISPs at similar price point to VF - so the next thing to do is to try their online checkers. If they say you can order, then either wave this fact in VF's face, or simply abandon VF and take service from one of the others.