Hmm 15.3 is somewhat better than the speed you mentioned in your first post. Can you do a couple of speed tests on this site and post links to them as there could be something else also impacting your speeds rather than just connection.

15.3 is from router. so thats the raw speed

current speed just tested with speedtest 12.7.

So that seems reasonable?


james

Is that a speedtest on this site? If so you can post a link, if not then please do one here and post a link as the graph can tell a story that the numbers don't.

https://www.thinkbroadband.com/speedtest/15737280107...

Once you allow for overheads the 12.7 Mbps if not that bad, if you were seeing 17 Mbps before either using one of a number of testers that can report 20% higher than reality or modem was syncing a lot higher - which is possible.

If you see 5 Mbps sometimes, then need to look at what else is using your connection, big clue is whether there is a change in the latency shown during the test.

I get a lower speed from Shell than I did with NowTV, despite using same router, so I don't think this is the answer.

Not everyone has the exact same problem

I agree, but I have a similar problem to the OP which doesn't seem to be down to the router, so I would think this is a red herring.

There are a number who have had similar problems that were improved by a different router. There may also be nothing that can be improved as it could just be the difference in how Sky operate as they are LLU.

I used the router supplied by New Call Telecom on my NowTV line, so you aren't restricted to the Sky router. I've also used it on several other ISPs, so I think the problem is more likely to be the exchange, as the OP enquired.