How do others cope with this apart from whitelisting ?
Why are you moving from TSO to BT ? Yes the BT email is free, but if you ever move ISP you will have to go through this pain again.
If TSO is a problem, perhaps look to an alternative email host, rather than moving to your ISP for email?
Well I am not leaving TSO just using BT to have two mail server sources for different users to POP from.
My post is essentially a rant (muted) about the absence of any control over spam classification when using BT. I suppose they consider that non business accounts need less controls and configuration to confuse their non tech clientele.
To clarify, all my mail is sent first to gmail where it is filtered for spam, archived there and forwarded to TSO and BT for POP download. So the mail forwarded to BT is already spam filtered by gmail's very effective spam filtering.
This spam issue was a problem with my previous ISP as well. There was no turn off option and any spam, positive or not was refused and bounced back undeliverable. So I was unable to use their mail service as well. TSOHost continue to provide a good service though as did Spamcop who I used before for 15 years.
There are of course two main sorts of spam; the unwanted information and marketing, and the malicious
I suspect that ISPs strong filtering is to stop them getting blacklisted as sources of spam.
I will stop rambling now before my post turns into spam too...............