In reply to a post by APTMAN:

I am with Eclipse Kcom for 20 years, they do not throttle connections as far as I am aware, They are a Business ISP unless you are in the Hull area.

Where are you and how much do they charge you for the 80/20 connection.?

Try removing all connections to the Modem and only have your laptop/computer plugged in with an Ethernet cable and then do you speed test.

Put a post on https://forum.kitz.co.uk/index.php and ask about the Modems connection information and ask how you can improve it.

Thanks, I have had throttling from Eclipse when they throtled program/windows updats and they paid compensation whan I challanged them.

I am in Shropshire and am paying just over £60 for a pakage.
I tried direct to modem before but its a modem and it didn't work. BUT the setup is the same as when I was getting over 10Mb higher download speeds and the upload haven't changed.ve done as you sujested to the router and its exactly the same
Download speed achieved during the test was 39.05 Mbps
For your connection, the acceptable range of speeds is 40 - 61.93 Mbps
IP Profile for your line is 61.93 Mbps
39.05 Mbps
61.93 Mbps
Upload Test
Upload speed achieved during the test was 17.75 Mbps
IP Profile for your line is 20 Mbps
I think the Openrech engineer tried using a router and found the same which was when he said the line needed changing but that that probably wouldn't change anything as I now think he thought I was being throttled. I also had very poor as well as good support form Eclipse, we had a period when at a old house we had endless problems with support who blamed our equipment. It turned out there was a main network cable in need of replacement serving the village which had endless dry connation problems. It was only when one guy in Eclipse management became involved did they actually do something by which time we were dealing with the BT CEO as well. But Eclipse support were basically useless or worse than that just blaming us for the problem.
Regrettably we feel the poor side of support is what we have experienced this time as well. I can understand the problem at the present time, but after being 1st in que for over an hour we had a very hard to understand guy (I have poor hearing and am one hearing aid down but my wife struggled with him as well as me) who again said the line tested OK the problem is on our side and told us how much it would cost for us to get an engineer out and then arranged one but never fallowed it up by updating the ticket or an e-mail

Edited by john7 (Mon 24-Aug-20 09:46:10)

In reply to a post by j0hn83:

Net analyser and apps like it are pretty useless for diagnosing throughput issues with WiFi.
You need to cut WiFi out the equation altogether and do all speed tests wired.

WiFi scanning apps only show you that an SSID is present. They tell you nothing about the interference they are causing.
You can have 30 SSID's on the same WiFi channel as you and if they aren't being used they can cause no slow downs.
A single connection on the same channel as you can cripple throughput very easily while it is transferring data.

There's good reason why ISP's ask you to test over Ethernet cables and why you've been advised half a dozen times in this thread to use a wired connection.

Obviously with you getting low throughput via wired there are issues at the ISP's end. Just pointing out that Net Analyser is as useful as a chocolate fireguard when doing speed tests. You take need to do it wired.

With your I.P profile you should be getting speed tests in the high 50's.
Eclipse need to get to the bottom

I agree thats why all the speed tests used have been ethernet.

Looking at the speed tests before regrading to the 80/20 package I see they are the same download as I am getting now. It looks like someone has kindly thought I was still on the old product and adjusted the down speed. Been through to Eclipse, all I got in support was the guy we had before so asked for another one who actually sorted a number of problems. He is meant to be phoning back sometime today.

Very please with my self as I managed to find how to get better lins stats out of the 130 No idea if they cast any light?

There do look to be a very high number of errors at the cabinet end of these logs if my understanding is right?

Running Mode : 17A State : SHOWTIME
DS Actual Rate : 63981000 bps US Actual Rate : 20000000 bps
DS Attainable Rate : 64158760 bps US Attainable Rate : 20792921 bps
DS Path Mode : Fast US Path Mode : Fast
DS Interleave Depth : 1 US Interleave Depth : 1
NE Current Attenuation : 12 dB Cur SNR Margin : 6 dB
DS actual PSD : 3. 1 dB US actual PSD : 3. 3 dB
NE CRC Count : 5 FE CRC Count : 38517
NE ES Count : 4 FE ES Count : 37612
Xdsl Reset Times : 0 Xdsl Link Times : 1
ITU Version[0] : fe004452 ITU Version[1] : 41590000

---------------------- ATU-R Info (hw: annex A, f/w: annex A/B/C) -----------

Near End Far End Note
Trellis : 1 1
Bitswap : 1 1
ReTxEnable : 0 0
VirtualNoise : 0 0
20BitSupport : 0 0
LatencyPath : 0 0
LOS : 0 0
LOF : 0 0
LPR : 0 0
LOM : 0 0
SosSuccess : 0 0
NCD : 0 0
LCD : 0 0
FECS : 135 104909 (seconds)
ES : 4 37612 (seconds)
SES : 0 63 (seconds)
LOSS : 0 313 (seconds)
UAS : 33 10375 (seconds)
HECError : 0 0
CRC : 5 38517
RsCorrection : 0 0
INP : 0 0 (symbols)
InterleaveDelay : 0 0 (1/100 ms)
NFEC : 255 255
RFEC : 16 16
LSYMB : 5410 17146
INTLVBLOCK : 255 255
AELEM : 0 ----
>

Edited by john7 (Mon 24-Aug-20 14:50:06)

Eclipse have now said yes there is problem and they will have to find what the cause is. Why its taken so long with the same information available all the way through of the large discrepancy between sync and actual download speed is difficult to see other than the original support person just didn’t look at what there was in front of them. Now they are to run tests to find the problem and hopefully someone will let me know what’s going on and even more hopefully get the cap lifted whatever has caused it.

It turns out Eclipse is capping the down speed. Eclipse sold me a 80/20 upgrade, but now told Eclipse doesn't do these for consumers so they are capping it. Support are trying to work out what to do/go from here now. I am baffled, they upgraded the speeds, the speeds were in 50’s for over a month then I take it someone at Eclipse spotted me and shoved a cap on but they are still charging me for the now caped upgrade.

In reply to a post by APTMAN:

I am with Eclipse Kcom for 20 years, they do not throttle connections as far as I am aware, They are a Business ISP unless you are in the Hull area.

Where are you and how much do they charge you for the 80/20 connection.?

Try removing all connections to the Modem and only have your laptop/computer plugged in with an Ethernet cable and then do you speed test.

Put a post on https://forum.kitz.co.uk/index.php and ask about the Modems connection information and ask how you can improve it.

They are capping me see last post I added as they have admitted it now.

In reply to a post by john7:

I am baffled, they upgraded the speeds, the speeds were in 50’s for over a month then I take it someone at Eclipse spotted me and shoved a cap on but they are still charging me for the now caped upgrade.

I would make a formal complaint to the senior management, by writing a (paper) letter to someone such as the chief exec, and ask to be released from any contract.

Moving to a better, honest, ISP, that doesn't take your money for no service is the next step.

They do still do 80Mb download, 20Mb upload – £45.00 per month + VAT as they just quoted me for it on FTTP (and also a lot of other speeds/prices !).

You do not want to talk to the 'Script Monkeys' on the end of the phone you always want to ask for there manager !. that's with any ISP or firms you phone up.

Sounds like something happened when they moved over to Kcom some time ago.


Sending you a PM with someone to get in touch with at Eclipse.

Edited by APTMAN (Sat 29-Aug-20 11:34:53)