have had a look at this the only option for not 14 would be FTTC as fast as can see - BT Wholesale checker says the same for no 14 and it does for rest of premises - would indicate its in some form of currnetl deployment but not ready yet as no one will be able to order until the BT wholesale checker has been updated which is not the current case

odd

You do have options to keep your landline number even if you switch to a broadband only FTTP package, one option is to order a broadband only FTTP package first without cancelling your existing broadband and once the FTTP is installed port your landline number to a VOIP provider which will cease your non FTTP service. You will then need a ATA or VOIP compliant device to receive and make outgoing call via your chosen VOIP provider.

OP says no. 14 is with BT.

In reply to a post by Elkin:

Yes, I speak to them, and can confirm they are with BT.

That is surprising! I checked an address that has a "Planned" status, and none of BT's FTTP packages were available, however, the TalkTalk ones were!

OpenReach site confirms FTTP is available.
FTTP can indeed be ordered by numbers 21 and 14.

BT Wholesale checker is for BT Wholesale customers only.
It's possible and happens occasionally that FTTP can be live and can be ordered by Talktalk/Sky but BT Wholesale aren't ready yet.

It sounds like your neighbour has managed to get an order in while BT Wholesale were accepting orders and for whatever reason BT Wholesale have reverted back to planned status.

Sometimes BT Wholesale is just a week or 2 behind the OpenReach site for showing availability.
Sometimes the BT Wholesale checker doesn't update properly and needs manual intervention to update the database.

The above happened to me. The OpenReach site went live. The BT Wholesale site says planned.
I could order FTTP from non BT Wholesale ISP's.
I had to get Andrew (staff on here) to prod someone in the cloud to have the BT Wholesale database updated.

Either wait for BT Wholesale to show available if you want to use a BT Wholesale ISP, or pick a non BT Wholesale ISP now.

Edited by j0hn83 (Mon 19-Apr-21 11:07:25)

Or the OP can ask Andrew .

In reply to a post by Elkin:

The TalkTalk package seems to be a data only - tbh, I'm not bothered about keeping the landline personally but older family members prefer to ring us on the landline and not our mobiles. :/

That's correct about Talktalk. They do 150M and 500M FTTP packages ("Future Fibre" they call it, when referring to Openreach FTTP as opposed to Cityfibre and UFO), without voice.

FTTP providers who will give you voice as well include BT, Sky and Zen (although Zen charge extra)

However, you can order FTTP from a data-only provider and use VOIP. The sequence is as follows:

- order a basic VOIP package, e.g. from sipgate.co.uk (it will have a new number). Test it so you're sure you're happy. You may buy new hardware, e.g. a VOIP phone or an ATA or a VOIP DECT base station, or you can just use a SIP softphone app.
- install your new FTTP data-only service
- after FTTP is up and running, *then* port your phone number to sipgate or whoever
- the porting of the number will automatically trigger a cease of your PSTN landline service *and* the FTTC service attached to it (so best done outside of contract, or when you're within 6 weeks of contract end)

FTTP contention: yes it exists, but you are highly unlikely to be affected.

- local loop contention: up to 32 customers share one fibre, which has 2.4G down and 1.2G up of bandwidth. This is the same for everyone.
- backhaul contention: from the exchange back to the ISP, all the traffic shares the same backhaul links (as is also the case with FTTC). Cheaper ISPs tend to have more contention here than the more expensive ones.

FTTP doesn't use cabinets. The fibre for up to 32 properties goes to a splitter, then there's a fibre directly from that splitter to an OLT port at the head-end exchange.

I really appreciate everyone's responses, has helped a lot.

So TalkTalk FTTP can happily run side-by-side with my existing Plusnet FTTC contract? I just want to make sure I don't cut everything off when I set it up and the missus goes mad

In reply to a post by Elkin:

I really appreciate everyone's responses, has helped a lot.

So TalkTalk FTTP can happily run side-by-side with my existing Plusnet FTTC contract? I just want to make sure I don't cut everything off when I set it up and the missus goes mad

Yes! So your standard FTTC connection will simply co-exisit along the new cable that they run to your premise for the TalktTalk FTTP install