In reply to a post by Sharon1961:

Or Sky Which has its own LLU in the exchange!

LLU standards for 'Local Loop Unbundled' which isn't applicable to FTTC, the associated products (e.g ADSL 2+) are not capable of going over 24Mbps if I recall correctly.

Edited by deleted (Sat 12-Mar-22 10:03:19)

I would guess the non-impacted are higher than those.

Whichever provider is chosen teh sppeds will be teh same - the "guarantees" are taken from the various figures and some ISPs deliberately chose lower to make it harder for you to move, others go higher to entice you in.

It will be whichever ISP offers the best rate/price and overall perceived service ...

Is there any mention of FTTP?

Number of points from your post:

1) No matter which supplier you use, it all comes down the same copper wire to the property so changing the provider will not change the underlying infrastructure with whatever limitations that has.

2) You say that you are seeing a higher speed when you test using TBB as compared with your son testing using speedtest.net. That implies that the line is capable of achieving the higher speeds some providers are offering. To cover their backs some providers only offer a service based on speed test results. If your son is consistently showing results slower than his neighbours it is possible that some providers are capping their offer at what the line is appearing to achieve.

3) This is all starting to point to something sub-optimal in the kit or configuration used by your son. How were the speedtests used by you and your son connected (WiFi or ethernet cable)? WiFi (particularly in multi-dwelling units like blocks of flats) is liable to congestion; this can be alleviated by changing the WiFi channel. There is plenty of advice on line about checking which channels are being used, which are the most congested and how to change if the kit is running on a congested channel. Bear in mind that the congestion (and possibly speed test results) will change over the day as people come and go, start streaming films in the evening etc. What speed does you son get using the same speedtest as you? If it is markedly different to yours then there may be a problem with his hardware. As a final thought, are there any telephone extensions in the flat? Some extensions which have not been correctly wired-in can cause interference - and has your son tried changing the filter(s) if there are any plugged into the telephone line?

Given the facts as laid out in your post I would suggest a bit of background research before jumping out of the frying pan into the fire.

Edited by GonePostal (Sat 12-Mar-22 10:20:04)

No sign of FTTP, Hyperoptic have done a survey, but nothing has happened since. Apathy from management company/ freeholder i suspecf.

Is the computer (or whatever) running the speed test connected to the router by ethernet or wifi?

Only via an ethernet connection is relevant. This could well explain why others in the building are getting better and/or worse.