In reply to a post by ARD:

I am sorry you are frustrated my “vague” answers. The reason gels with my need for good broadband.

I have multiple physical disabilities. I’ve depended on computers and Internet since the mid-nineties.
to write anything more than a few words in a forum such as this I have to type up the message in MS Word, often moving between keyboard and voice input. It can take hours. I then have to copy/paste the text into the box. The tasks you suggest are easy for some but a day’s work or more for me.

Anyway, thank you for taking an interest.

If there is anything specific to our site which is causing problems (i.e. that doesn't affect other websites), we'd very much like to hear about it. I can't promise an instant fix but we would want to do what we can. Feel free to e-mail us on [email protected] if so.

On your specific situation - I was in a simnilar position before where my flat would have very slow ADSL service (Exchgange only cabinet) and nothing decent until both Hyperoptic and Virgin Media rolled into the building. With new build flats (even 10+ yrs old) you can have weird things like this so there's a lot of edge cases. If you want to share the address including postcode via a private message I can try to see if there's anything more we can find out.

Sebastien.

Seb, I hope ard does take you up on the offer and thanks for doing so 😊