I'll have an each way bet on your new brickwork pointing being involved.

Haha, doubt it pointing done round back and side OR cable comes in at front (not touched) via BT 66 box. Not a bet I would take. Booked for tomorrow PM. Tea and biscuits will be available.

In reply to a post by FibreBubble:

I'll have an each way bet on your new brickwork pointing being involved.

That’s harsh 😄

What kind of biscuits ?

Just in case you get a noob.
Dis off at the 66, PQ on the incoming pair, pass or fail shows where next.

Good luck

Dark choc digestives or Hob Nobs.

Thanks for the tips if a noob. Just had a text from OR saying confirm booking for Tuesday 1-6pm slot. Just as well I am in both days.

Dark choc digestives or Hob Nobs.

Very avant guard … I’m old school meself, ginger nuts (no insult meant) or, if the Gods really were on my side, a fig Newton.

I've always had this problem for many years on ADSL EO Line and even after upgrading to FTTC with TalkTalk I had this problem either when the phone rang, connected the phone to the master socket or simply picked up the phone.

My problem was resolved spontaneously under Digital Voice when I joined BT and BT gave me the option to migrate from Analogue phone line to DV. Since then I've never experienced this problem.

When connecting the phone to the master socket obviously it has no dial tone as this analogue service has been switched off.

But with Digital Voice the problem went away. Now of-course this issue does not occur because any phone call to the landline does not trigger a drop out since the phone call is digital.

There must be some interference in the line, which adds noise to it. That causes the SNR to drop and eventually lead to a connection drop. If the SNR holds and doesn't go to 0dB then the connection will remain. But that risk is always there. I myself have observed this in router stats for many years and no engineer was able to solve the problem.

Many years ago in 2009 I posted this problem in the Sky User (unofficial) forums, which no longer exists. People made a few suggestions like removing the orange ring wire but nothing worked for me. Maybe it might work for some. But actually in my case the problem was with the actual line as after the FTTC upgrade an Openreach engineer came to install for us a new VDSL Faceplate that gets rid of the need of a micro filter and he told us that many people have suffered from these problems and reassured us at that time that it will resolve the drop outs. To some extent he was right as I never had those frequent drop-outs after FTTC but still the analogue phone did cause drops at times. Even missed phone calls were causing drops in my connection.

But DV solves the problem. I know some people on these forums told me that this only masked the problem for me. For me the most important thing is to get rid of the problem anyhow and this was the only way that has solved it for me.

Your best bet is to contact BT and ask them if they can migrate you to Digital Voice and that should resolve your problem permanently!

If you have FTTP available then that will also solve the problem for good as such issues like SNR, DLM, etc don't exist in Full Fibre like it does with copper.

Unfortunately my only option at present is FTTC via landline and I am with TT.

My parents has the same problem as your last year. The 1st engineer was useless don't have any clue at all. Plusnet booked in for 2nd engineer, he found caused drop in snr and caused broadband keep dropping sync rate each days by DLM. He went out for almost 3 hours and found fault at the junction box to repaired the copper line after lift and shift at the exchange and also resetted DLM. Jump from 69Mbps to 80Mbps and still in sync for over 230 days now without dropping it.

Hope the engineer resolved for you tomorrow. Good luck.

Well had a text from OR, "We think we have fixed your line", nope just rang my home number and still cutting out, so look like engineer tomorrow. DLM kicked in at 1am taking my SNR to 4db.

Edited by Banger (Mon 27-Jan-25 12:26:19)