In reply to a post by PCJM40:

In reply to a post by FibreBubble:

Blazing's story is interesting

Message understood, for me its not the first, second or third time I've read that same story from him and I won't be surprised if I'm reading it again in the coming weeks.

I know I've repeated my story on quite a few occasions. The problem is that when new posters come it is inevitable to not have to find myself repeating the same story. As most people aren't going to use the forum search engine to find my story.

Some people might not even know that Digital Voice can solve the problem completely. The problem that I have experienced may even be internal within my property or within the building or somewhere else. I don't deny that I have a fault somewhere.

But it is also completely possible that you may never suffer general broadband disconnections but only have the problem with the phone calls causing this trigger. I know this can be extremely frustrating for some people especially if the phone triggers DLM again! As you will have to go through 10 days of midnight drop-outs before the connection stabilises again.

This is also one reason why Openreach are retiring analogue phone lines as this causes a lot of havoc for engineers to have to troubleshoot and fix problems. Customer service will be less overloaded and the long term cost of maintaining fibre is cheaper than copper as there are fewer technical faults associated with fibre compared to copper.

The day when this country will achieve 100% Full Fibre coverage will be the day when we will never have these discussions ever again. Troubleshooting will be of different nature but this particular problem will never exist under Full Fibre+Digital Voice.

Except that the OP has been using and posting on here for decades.

Add to that , the cause of the fault HAS already been identified as an external line fault, and that this was predicted by yours truly early doors in the thread.

Your experience of your fault provides one specific answer, to one specific fault. No need to keep repeatedly trotting it out at every opportunity.

I can't be bothered to check out how long BS has been posting about his problem, which he believes is/was insoluble. I wonder if that has been decades too.

Calling him BS is a bit harsh though Bob

Of course I was merely saving typing, as I do with TM.

If you believe that ....

Well, I am a member of these forums since 2009 so I guess I did post the problem but many, many years ago. The oldest post history found on the forum under my profile is Sat 31-Oct-15. There's no search results beyond 2015. It comes up as No matches.

It is like that for other forum users as well. Not all posts can be found on the forum as some posts get archived or erased after several years.

I personally never bothered to post further as we abandoned the landline at home after getting a mobile sim & we believed it was futile and gave up. My biggest problem was always the general broadband drop-outs. So under ADSL EO Line there was absolutely no solution to this problem. It was an area wide problem as I spoke to my neighbours in my building and they were experiencing the same problem.
I remember in both cases when I was under Tiscali and BE Unlimited some Italian customer service agent suggested that he could raise the noise margin cap at 9dB to slightly reduce my broadband speeds.

That fixed the drop-outs. I went from 16Mbps (6dB) to 12Mbps (9dB) profile. As long as the phone wasn't plugged in generally my connection was then stable for around 60 days. But before that I was lucky to even get more than 3 days connection up time.

But there was still occasions when the SNR dropped from 9dB to 2-3dB early mornings. This issue obviously wasn't my line being at fault at home as immediately after FTTC went live in my building in Oct 2019 I could then maintain a stable sync with the default 3dB profile.

My problem was probably more severe than that of the OP. Maybe the comparison is not quite the same but I only suggested DV as a possible solution if all else fails..

I guess, now after viewing his posts it indeed seems like his problem is new and he didn't suffer from this problem before. If Openreach can fix his problem after identifying it, then great! Otherwise DV is likely to also be a potential solution with naturally much clearer sound quality and dial tone.

Nevertheless, despite DV solving our problem we still rarely use landline at home since we have much better range of options from Skype, Facebook, WhatsApp, etc.

The fault has been identified as a worn out cable on the final run to the house, dropping the voice service isn't going to fix it.

Fella, the art of fault finding is to diagnose the issue and associated fix with either years of experience (like some of the guys here have) and/or use test equipment, its not a "one size fits all" type of problem where you should suggest migrating to DV every time.

Next time someone says they have a line issue best read the OP's symptoms and compare them with your own line issue and if they match then maybe suggest the DV solution but as others have said don't just keep trotting it out hoping if you say it to enough people you may get lucky and be right once.

In reply to a post by PCJM40:

Fella, the art of fault finding is to diagnose the issue and associated fix with either years of experience (like some of the guys here have) and/or use test equipment, its not a "one size fits all" type of problem where you should suggest migrating to DV every time.

Quite but usually its a combination using both. Also you would use test equipment to rule out further gremlins and to check your work has been up to standard.

In reply to a post by PCJM40:

Next time someone says they have a line issue best read the OP's symptoms and compare them with your own line issue and if they match then maybe suggest the DV solution but as others have said don't just keep trotting it out hoping if you say it to enough people you may get lucky and be right once.

Voip doesn't solve alot of issues with a copper line and may infact mask the issue. Suggesting voip isn't a bad idea but it shouldn't be offered as a fix but a bandaid which may temporary solve such issue.

the whole "forums [in general] it works for me" sometimes is a correct answer but its without any basis in fact.

there is a difference between "well this works for me" and "well this works for me but its a band aid solution as it doesn't fix the underlaying issues"

In reply to a post by jpm:

The fault has been identified as a worn out cable on the final run to the house, dropping the voice service isn't going to fix it.

Indeed as my VDSL is now playing up, SNR is all over the place both downstream and upstream. Been on to TTB and they have booked an other engineer for tomorrow. Notes said job not complete.