Very slow after a while

I'm on 1Gb service. The other day I noticed the internet speed was low, so I went to speed.hyperoptic.com to check and it was indeed slow (around 30Mb up / 4Mb down).
I reset the Hyperoptic router (Tilgrin) and speed improved massively, around 500Mb up/down (seems OK for a WiFi connection),
The problem is it didn't last, the next day it was again very slow, and the same every day, high speed don't last for more than 24 hs (or less, since I'm not checking the speeds every time).
https://imgur.com/a/RKDrzc7
What can be the reason?

Edited by alesarco (Sat 07-Mar-20 19:00:02)

You'll need to test on a wired connection so we can rule out interference from your neighbour's devices and such.

Edited by epyon (Sun 08-Mar-20 10:12:49)

Hello there! We're sorry to hear that you're experiencing speed issues. Testing over cable connection is a good idea! The test can be done in the following way:

� make sure that the Hyperoptic router is disconnected and unplugged
� connect your device (laptop or a PC) via an Ethernet cable directly to the Hyperoptic socket
� when the connection is established, open a browser (preferably not Chrome) and go to speed.hyperoptic.com

If the test is good (above 700Mbps), since the router is the device responsible for distributing the WiFi signal, send us a quick e-mail to [email protected]. We'll offer a replacement free of charge. Let us know if this advice was helpful!

I will have to try with an USB adapter anyway, since I have no laptops with ethernet connector.

Feel free to, if possible! You can also contact us anytime if you need any further assistance.

In reply to a post by Hyperoptic_CS:

� when the connection is established, open a browser (preferably not Chrome) and go to speed.hyperoptic.com

Why not Chome?

So far, Google Chrome has shown lower speeds (not in all the cases) in comparison to other browsers (even when using other servers for testing speeds). You can, of course, try running the test on various browsers to compare the results and check the difference (if there is any). In addition to this, if using Chrome, you can also set it to Incognito Window and run another test, as the results may be closer to the ones run when using other browsers.