Hey there!

Although our diagnostics may show everything working properly, when a third party router is used, the only thing we can test is up to the socket point.

But let's see if we can find a solution going by the system of elimination. Do you still have our router stored? It's default is entirely set up to support our service and if you need a router model update, we can check and provide, free of charge. Compare how it goes with our router connected, versus the Asus router you invested in, speedtest and practical use alike, then feel free to DM us to let us know!

If you notice any differences, we'd suggest chasing ASUS support.

We hope this suggestion helps!

You'll need to tweak/fine tune the settings on the router to get the best out of it! I've been using my AX88U with Virgin Media since March 2019 (was an RT-AC66U for 3 years solid before), and have been using the AX88U with Hyperoptic since April this year.

I can proudly say that I am able to achieve gigabit download capabilities on WiFi with my Surface Pro 7, and on Ethernet as well, with speeds in excess of 900Mbps up and down in the middle of the day.

Let me know if you would like some hints.

In reply to a post by d3m0nedge:

You'll need to tweak/fine tune the settings on the router to get the best out of it! I've been using my AX88U with Virgin Media since March 2019 (was an RT-AC66U for 3 years solid before), and have been using the AX88U with Hyperoptic since April this year.

I can proudly say that I am able to achieve gigabit download capabilities on WiFi with my Surface Pro 7, and on Ethernet as well, with speeds in excess of 900Mbps up and down in the middle of the day.

Let me know if you would like some hints.

Would I ever?!?
Yes please, a resounding yes, you are very much the kind of person I was hoping would reach out to me kind sir! How would you like us to chat d3m0nedge?

Hi The_Zealot

No worries at all. I'll ping you a PM as I don't want to flood this forum post.

I'll share with you on what we can do to eliminate factors that can assist in testing and configuring your router away from the "Auto" modes.

Edited by deleted (Mon 08-Jun-20 22:30:07)

In reply to a post by d3m0nedge:

Hi The_Zealot

No worries at all. I'll ping you a PM as I don't want to flood this forum post.

I'll share with you on what we can do to eliminate factors that can assist in testing and configuring your router away from the "Auto" modes.

Great stuff.
By the way, I'm using the Asuswrt-Merlin firmware. Do let me know if this is incompatible with what you had in mind for me.