Migrating from Eclipse - IDNet or NewNet?

Hi,

I'm looking to migrate away from Eclipse. I've been suffering from very variable download speeds (anywhere from 20k per sec all the way upto 700k per sec) and I think it's time to try another ISP, even though the fault is quite possibly with BT and my overloaded local exchange.

I'm a fairly low bandwidth user - almost exclusively browsing (with a bit of youtube) and online gaming. Plus some infrequent large-ish downloads of game demos, or Steam game purchases. So probably < 10gb pm. Responsiveness and low pings are my criteria for success.

Currently I've narrowed my choice down to IDNet and NewNet. (Though I'm open to other suggestions)

IDNet are a bit more expensive (

Idnet without a doubt. If you read this forum you will see that the support is 2nd to none. In fact they don't go to bed.

Seconded.

Stay with Eclipse I don't want you using my bandwidth..... only kidding. I would go for IDNet, but then again I'm slightly biased

If you want professional customer service from people who know what they're talking about then there is no substitute!

Idnet are a no nonsence isp im my opinion and dont offer all the little goodies that other isp's do.

I made the move from virgin and was looking for a isp with stable connections and good cs infact i called idnet to ask about my usage (because im a gamer) a nice lady answered the phone and said i will get some one to call you back within the hour (what???? this is a isp they dont do things like that surely). Anyways the call came and the guy (who was so helpful and in this day and age "spoke english" im sorry to add that bit but ive had problems understanding people in the past) reasured me that what i needed would be provided by idnet and i havent looked back.

So if you want a no frills reliable connection with good 24/7 support then idnet will be for you.

Im sure your router will be fine and will only need the user name and password changing when you move (if it aint broke then dont fix it). Oh and before i forget my pings are brilliant

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ping www.jolt.co.uk

Pinging www.jolt.co.uk [82.133.85.65] with 32 bytes of data:

Reply from 82.133.85.65: bytes=32 time=16ms TTL=57
Reply from 82.133.85.65: bytes=32 time=17ms TTL=57
Reply from 82.133.85.65: bytes=32 time=17ms TTL=57
Reply from 82.133.85.65: bytes=32 time=19ms TTL=57

Ping statistics for 82.133.85.65:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 19ms, Average = 17ms

Idnet everytime (totally biased now lol )

Thanks for the replies so far. Everyone seems to be very pleased with IDNet.

Someone in the NewNet forum posted this though:

In reply to:

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However out of the two I would say Idnet seem to have had more routing/dns/ping issues of late looking through the posts in the Idnet forum. Maybe a sign they are starting to feel the pressure of all the new users they've aquired this past 10 months.

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Any truth to that?

I read a few people had ping issues before when they were playing World of Warcraft because quite a few people from Nildram moved over to IDNet looking for better pings. However I'm pretty sure it's not going to be a regular occurence. Newnet seem to be having speed issues though and I can say that my speeds with IDNet are very good indeed.

No one can make up your mind for you though, go with your gutt instinct. Have you looked at the reviews on dslzoneuk.net too?

That's just my opinion anyway, I don't play many games online so that wasn't really a defining factor for me although I know it is for many.

My gut instinct right now is to try IDnet ... if there's no difference compared to Eclipse then I'll go to Newnet (perhaps) to get the cost back down.

If I go to NewNet first then I might 'strike it lucky' and be happy, but I suspect I'd always be wondering if IDnet would've been even better - so I'm thinking 'try the best first' I don't think

If your worried about the cost i would suggest goin with newnet first and see how you get on, idnet wont go away so if things dont work out then you have that option avalible to you.

In reference to the pings, i play city of heroes/villains and for a MMO the pings i get are around 120-140 mark which is perfectly normal for that game. I hear some people are getting lower pings for WoW but it really depends on where the servers aer based.

Also the pings i get for bf2142 are around 15-19 mark for uk servers.

Well I've just requested my MAC from Eclipse. Three years I've been with them... up until April this year I'd have recommended them.

So... I've got 5 days to make up my mind.

Pah, sod the

Good choice though i am a bit biased

Have a look at the IDNETters forum (link below)

LOL im sure you wont regret it m8

I think you have made a wise choice, at the end of the day if something is cheaper generally something has to give... be it technical support of maybe traffic management down the line, people are easily seduced by costs savings which actually don't always equate to good value for money.
I had quite a hard time deciding whether to go for IDNet or one of the Entanet resellers, I think the IDNet business model makes sense and I also think they treat their customers with respect. This is very rare from ISP's these days and I have been with quite a few.

at the end of the day either Newnet or IDNet are better than Eclipse and their "traffic management" so it's a win win situation. In my opinion of course

Edited by Njord (Mon 06-Nov-06 19:49:02)

In reply to:

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I also think they treat their customers with respect. This is very rare from ISPs these days and I have been with quite a few.

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When i left my last ISP i saw a few threads singing IDNets praises, the forums here were full of users saying how great the Customer Service at IDNet is giving examples like Simon phoned me to ask how the connection was running on day one e.t.c.

Like most people you assume you will never need CS but its when you do need them that the difference between good and bad CS becomes painfully obvious.

For me good CS that actually treat their customers as customers is as important as speeds and reliability.

One point that swayed was it's noticeable how this thread saw an instant hit of people saying 'yes - join IDNet'.

Whilst on the NewNet thread, there's still only reply.

So - well done all, you did a good job persuading me - go and claim a drink off the IDNet management