IDNet outage

For info, IDNet appears to be down for some customers as of around 8AM this morning (Wednesday).

Came on here to check. Can confirm mine has been down since 8.30.

My connection was down for a couple of minutes. Quick reboot seemed to sort it.
First outage I've had in the last 12 months or more.

It has just come back up. It's been off since around 8am.

Mine went down (authentication failure) at ~08:45 but came back up on its own a few minutes later.

Off in North Northumberland 08:48 - 08:58.

Getting a little fed up happening too often. I seem to be one of the "multiple customers" most of the time when this happens...

My net has been on and off but currently stable when posting this

My idnet account shows the following info, so they are working on it

Broadband - ADSL/FTTC/FTTP
We are currently investigating an issue affecting multiple customers causing loss of connectivity.

Further information will be provided as soon as we have it.

Posted: 2021-11-03 08:11:06 Updated: 2021-11-03 08:11:06

https://www.idnet.com/network-status.php

Edited by beefcakechipz (Wed 03-Nov-21 09:08:44)

Me too, I'm always included in the affected list

Wondering if this might be Zen related again, as IDNet have posted an update saying it is a power issue at a data centre. Zen also have posted their Managed hosting is down due to power issues which started at 8am. Of course it might just be the kit is in the same data centre.

Update, definitely Zen again, they have posted an outage at one of their core sites. Glad to be leaving IDNet and Zen very soon as my contract is up.

Edited by E300 (Wed 03-Nov-21 09:46:42)

off for around an hour this morning

doing an online azure course for the week - 2.5k costing my company

In reply to a post by E300:

Me too, I'm always included in the affected list

Wondering if this might be Zen related again, as IDNet have posted an update saying it is a power issue at a data centre. Zen also have posted their Managed hosting is down due to power issues which started at 8am. Of course it might just be the kit is in the same data centre.

Update, definitely Zen again, they have posted an outage at one of their core sites. Glad to be leaving IDNet and Zen very soon as my contract is up.

Zen and idnet have very little down time, might be a mistake to leave.

First time had down time with any provider, now several since the summer. Always the power issue.

Only bonus today was not having to reboot and manually reenter login credentials.

Just came back on!

In reply to a post by beefcakechipz:

Zen and idnet have very little down time, might be a mistake to leave.

This isn't the first ISP I've had provide Internet so I am able to compare and contrast, and I can tell you IDNet/Zen have been the worst for reliability.

Seems like since the issues yesterday things are not restored completely, as in the evening the speeds and latency was all over the place.

https://www.thinkbroadband.com/broadband/monitoring/...

Edited by E300 (Thu 04-Nov-21 07:48:09)

I never even noticed even though I start work at 8:30 but my TBBQM shows two spikes one around 8am, another just before 9.

he is right

last ngiht my latency went through the roof

on a 550/75 connection who doesn't download this is all very concerning

3 outages this yr i believe with a few performance issues

Paying over 50 quid a month i expect a better level of service

Indeed about the 3rd one this year. Seems to always be the power issue. I also find in general single threaded performance isn't the best on IDNet anymore, had issues on and off with it for a while. I suspect also Zen related. I did have a ticket open a while back and asked to come off the Zen backhaul but was told they don't use Zen for FTTP. Never really pressed the matter with them.

In reply to a post by bemak187:

Indeed about the 3rd one this year. Seems to always be the power issue. I also find in general single threaded performance isn't the best on IDNet anymore, had issues on and off with it for a while. I suspect also Zen related. I did have a ticket open a while back and asked to come off the Zen backhaul but was told they don't use Zen for FTTP. Never really pressed the matter with them.

Lets just say I'm on FTTP and definitely with Zen backhaul and told I can't change from that. Maybe they should have written they *only can use* Zen for FTTP?

I wonder if some issues with all services, not just idnet could be attributed to the situation the country is in at moment with support staff still working from home and the atrocious weather we have had recently, but then again folk do like to moan when something happens that affects them!
I was with idnet for a few years and can honestly say they were and are the best Isp I have used, only moved because the combination of my broadband and sky package became very expensive due to a huge increase from sky and moved to one of the virgin packages
I had a problem with single thread speed initially at idnet but that was soon sorted by them changing the backhaul I was on,I found that any issue was dealt with very quickly and if it was within their power, ie not caused by something they had no control over(like say the weather!) to fix they did very quickly.
If I found these outages as annoying as some seem to I would be off to another supplier, especially as I think idnet contracts are now on a rolling one month basis,I doubt whether BT would use the Zen backhaul so that's an option isn't it?

Edited by steve195527 (Mon 08-Nov-21 17:05:53)

On Openreach FTTP I’ve yet to find, on the whole, “better” backhaul than BTW. As troubling as some may possibly find that concept. 🤣

In reply to a post by steve195527:

I had a problem with single thread speed initially at idnet but that was soon sorted by them changing the backhaul I was on,I found that any issue was dealt with very quickly and if it was within their power, ie not caused by something they had no control over(like say the weather!) to fix they did very quickly

Zen would swap backhaul for their own customers but that seems to have stopped, and when Zen stopped allowing people to leave their own backhaul network, it appears IDNet followed suit and so I assume everything IDNet do for broadband is via Zen Wholesale, so now they can't swap people either. Certainly in my case I can't change backhaul suppliers. Also notice once upon a time IDNet would jump into this forum and say things like 'We want our customers completely satisfied, give us a ring and we can change backhaul'. Now they seem silent on the subject.

In reply to a post by E300:

In reply to a post by steve195527:

I had a problem with single thread speed initially at idnet but that was soon sorted by them changing the backhaul I was on,I found that any issue was dealt with very quickly and if it was within their power, ie not caused by something they had no control over(like say the weather!) to fix they did very quickly

Zen would swap backhaul for their own customers but that seems to have stopped, and when Zen stopped allowing people to leave their own backhaul network, it appears IDNet followed suit and so I assume everything IDNet do for broadband is via Zen Wholesale, so now they can't swap people either. Certainly in my case I can't change backhaul suppliers. Also notice once upon a time IDNet would jump into this forum and say things like 'We want our customers completely satisfied, give us a ring and we can change backhaul'. Now they seem silent on the subject.

Best thing would be change your supplier,if I was so unhappy with the service after going through their fault finding/fixing process and it turns out that they are unable to fix things that is what I would do,don’t talk talk or BT offer the service you require both would get round the zen issue?
Single thread being slow is usually only an issue if you’re doing lots of downloading,most folk wouldn’t even notice it for “normal internet use”
Must admit being surprised at what you say is idnets response nowadays to your issue as like I said their support was the very best I have used

Edited by steve195527 (Tue 09-Nov-21 09:51:25)

In reply to a post by steve195527:

Must admit being surprised at what you say is idnets response nowadays to your issue as like I said their support was the very best I have used

Things change ....

I was outright told by IDNet support last year that Zen were not used by them for FTTP when I was having single threaded issues as I did ask to be moved to BTW. To my knowledge this isn't accurate and it does now seem to be the case that if you are on Zen you are stuck there.

In reply to a post by pluralist:

In reply to a post by steve195527:

Must admit being surprised at what you say is idnets response nowadays to your issue as like I said their support was the very best I have used

Things change ....

I do realise that’s”things change” but even when I used them and knew the service and support was extremely good there were folk who moaned about it,if you had had a meal at a restaurant and found it unacceptable would you keep going back and complain in forums about it or would you eat somewhere else?
My point is don’t stay with a supplier,any supplier not just idnet,that you are unhappy with,moaning on a forum is very unlikely to improve your issue,moving probably can

Edited by steve195527 (Tue 09-Nov-21 10:59:22)

In reply to a post by steve195527:

In reply to a post by pluralist:

In reply to a post by steve195527:

Must admit being surprised at what you say is idnets response nowadays to your issue as like I said their support was the very best I have used

Things change ....

I do realise that ”things change” but even when I used them and knew the service and support was extremely good there were folk who moaned about it, if you had had a meal at a restaurant and found it unacceptable would you keep going back and complain in forums about it or would you eat somewhere else?
My point is don’t stay with a supplier, any supplier not just idnet,,that you are unhappy with. Moaning on a forum is very unlikely to improve your issue, moving probably can

I too have benefitted from IDNet being able to swap out backhaul providers and they have moved me from TTBw to Zen to BTw in a successful effort to resolve a single thread speed issue.

I don't know whether things have fundamentally changed or whether they have more restrictions around FTTP, which could be down to a lack of alternatives on one hand or contractual tie in with Zen on the other.

In reply to a post by jaydub:

In reply to a post by steve195527:

In reply to a post by pluralist:

... nested quotes trimmed ...

Things change ....

I do realise that ”things change” but even when I used them and knew the service and support was extremely good there were folk who moaned about it, if you had had a meal at a restaurant and found it unacceptable would you keep going back and complain in forums about it or would you eat somewhere else?
My point is don’t stay with a supplier, any supplier not just idnet,,that you are unhappy with. Moaning on a forum is very unlikely to improve your issue, moving probably can

I too have benefitted from IDNet being able to swap out backhaul providers and they have moved me from TTBw to Zen to BTw in a successful effort to resolve a single thread speed issue.

I don't know whether things have fundamentally changed or whether they have more restrictions around FTTP, which could be down to a lack of alternatives on one hand or contractual tie in with Zen on the other.

I doubt very much that any contract that tied a company to a service that was flawed in the way Zens backhaul seems to be would be enforceable if Idnet are sticking with it "no matter what" then its prob more down to the cost compared to alternatives, but who really knows the reason of them sticking with it?
What does need to be realised is that nothing can ever be guaranteed to work 100% for !00% of the time, tech has and will always have the odd issues, even the best most expensive and most researched sometimes goes wrong

Edited by steve195527 (Tue 09-Nov-21 11:48:26)

In reply to a post by steve195527:

My point is don’t stay with a supplier,any supplier not just idnet,that you are unhappy with,moaning on a forum is very unlikely to improve your issue,moving probably can

Don't forget for most of us we are locked in for a year, so that is all you can do unless you can somehow get out of the contract.

Still my year is almost up and I'm off elsewhere, hopefully that will work out okay.

In reply to a post by jaydub:

I too have benefitted from IDNet being able to swap out backhaul providers and they have moved me from TTBw to Zen to BTw in a successful effort to resolve a single thread speed issue.

I don't know whether things have fundamentally changed or whether they have more restrictions around FTTP, which could be down to a lack of alternatives on one hand or contractual tie in with Zen on the other.

That is the problem as I researched IDNet, knew they often use Zen backhaul but found posts in this very forum from IDNet themselves saying get in touch we will swap you over to a different backhaul supplier, so wasn't too concerned. Those posts however are from a couple of years ago, so clearly that is now what they do now.

Things do change, what they did for you some time ago is clearly not what they are doing any more.

Caveat emptor.