I agree Bill

I'm sure Simon (one of the owners) will post here as soon as he has any useful information, I doubt he likes the situation any more than we do!

In reply to:

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the issue is not being widely reported (other than during the initial MSO period) by those who use other ISPs.

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Isn't this your mob?

Thanks for the reply.

Went through each fix and everything was as expected. I am using a USB modem but this has worked fine on IDNet for the 5 months i've been with them. Maybe its time i dragged myself uptodate and got myself a decent router.

Thing is, sometimes it cant connect due to time outs and the other times its the PPP protocol message. Anyways it might settle down.

Cheers.

Yes, however, two posters out of a userbase of around a couple of hundred thousand or so don't really appear to be "widely reported" or, indeed, proportional to the number of IDNet users who seem to be reporting this issue.

In general, I agree with the nice things being said about idnet. But having escaped from the spawn of the devil (aka e7even) I'm a cynical old so-and-so and I really would like to see chapter and verse on the problem and whether (and if so why) it is affecting idnet customers more than others. Authentication problems, failure to respond etc. were symptoms of e7even problems for weeks on end, and sometimes I couldn't get on for days on end.

This is nowhere near as bad but I rreally would like to see some explanation and reassurance. I did post to this effect a couple of days ago, but so far no response.

I can certainly understand that after the E7even ( pause while I spit) cynicism and distrust are a natural reaction to the experience. I also went through it. It has taken months with IDNet to establish trust again in an ISP. Time does heal but I am still naturally cautious to sign up with any ISP for more than a month. Having said that IDNet seem to be the opposite end of the spectrum from E7even ( pause while I spit) and my experience here has been first class.
If you are having problems ring cs as they are extremely helpful. Unlike E7even ( pause while I spit) they don`t charge

Pleased to see the message from Simon on the "Maintenance Tonight" thread. It will hit my daughter's surfing hours but hopefully after that all will be fine! It wasn'TBT after all but - hey, these things happen (unfortunately for 23 hours 59 minutes 59 seconds of each day at e7even (can't spit - I'm at the office!)

EDIT - Post pointless as Simon has now identified problem within IDnet's own system and is fixing it.

Nice to see the update and resolution.

Jimmy81

Edited by jimmy81 (Wed 08-Nov-06 18:08:32)