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Standard User ARD
(knowledge is power) Fri 27-Feb-09 14:58:04
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POP3 email problems


[link to this post]
 
Within the last half hour I've been unable to download IDNet pop3 email. It was fine before. The usual passwod request followed by an authentification failure notice pops up:

There was a problem logging onto your mail server. Your Password was rejected. Account: 'IDNet (username)', Server: 'pop3.idnet.com', Protocol: POP3, Server Response: '-ERR Temporary authentication failure.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Anybody else?

EDIT: Now getting this error message:

The server responded with an error. Account: 'IDNet (username)', Server: 'pop3.idnet.com', Protocol: POP3, Server Response: '-ERR AVG POP3 Proxy Server: Cannot connect to the mail server!', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90

I see folks over on Netters are experiencing problems, too.

______________________________________
IDNet

Sync: 8128 / 832 kbps
IP Profile 7150 kbps
SNR Margin: 17.0-12.5 dB
Line Attenuation: 20.0 dB
SpeedTouch 585

I am approximately 930 metres from the exchange (straight line distance)

Edited by ARD (Fri 27-Feb-09 15:07:45)

Standard User deleted
(deleted) Fri 27-Feb-09 15:10:36
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Re: POP3 email problems


[re: ARD] [link to this post]
 
There's a problem with a database server which is causing authentication to fail. This affects access to the mail servers, customer accounts page, network status, RSS feeds and logins. IDNet hope to resolve it shortly.
Standard User ARD
(knowledge is power) Fri 27-Feb-09 15:17:04
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Re: POP3 email problems


[re: deleted] [link to this post]
 
Thanks for the explanation, Rik. I hope it is sorted out swiftly.

______________________________________
IDNet

Sync: 8128 / 832 kbps
IP Profile 7150 kbps
SNR Margin: 17.0-12.5 dB
Line Attenuation: 20.0 dB
SpeedTouch 585

I am approximately 930 metres from the exchange (straight line distance)


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Standard User deleted
(deleted) Fri 27-Feb-09 15:42:06
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Re: POP3 email problems


[re: ARD] [link to this post]
 
Last news I had was that they hoped to have resolved it in the next half hour or so.
Standard User deleted
(deleted) Fri 27-Feb-09 15:51:16
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Re: POP3 email problems


[re: deleted] [link to this post]
 
Service restored at 15:48.
Standard User ARD
(knowledge is power) Fri 27-Feb-09 15:56:28
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Re: POP3 email problems


[re: deleted] [link to this post]
 
Back to normal. Fast work, IDNet! smile

______________________________________
IDNet

Sync: 8128 / 832 kbps
IP Profile 7150 kbps
SNR Margin: 17.0-12.5 dB
Line Attenuation: 20.0 dB
SpeedTouch 585

I am approximately 930 metres from the exchange (straight line distance)
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