HI hope this helps I have been with Idnet now for 12 months and you will not regret moving here if what you want is simply great customer service and an excellent provider.I migrated from Tiscali so know what you went through.
Im no that technically minded Idnet had a few problems which,and imo this is the crux of it sorted it out very quickly and I cant speak for any other providers but to me this is the test of quality in that the problem was resolved in the quickest way possible.
My service is just there and that is all I want,when I switch my pc on and log on its there ...who can asked for anything else from a provider.things do go wrong with everything in life.the test is how such things are dealt with.
Idnet support are brilliant.
Im still here and have no intention of moving....hope this helps you will understand what I mean when you are here.There is no long contract either its only a month and have a look around you wont see any mass migrations.
Yu have made a very good choice and one you wont regret.to me bing online is now taken for granted, with IDnet as my provider I know I will have a good solid speed with no restrictions on throttling nor do you ever get a scripted response to any issues......
Well its not much but hope it helps you and I still remember how I felt when I moved,believe me you made the right choice.

Good luck

Hi there
We have only been with IDNet for 3 days but ........ we have been with numerous ISPs over the years .. and then the last 2 were Zen and NewNet (whose CS was excellent) but have had one problem throughout - very slow speeds even tho we are 100metres from our exchange. The exchange is full to bursting so we're pretty sure that is the problem.
We have always been told in the past that there is nothing the ISP can do and yet at the first phone call with IDNet they have contacted BT and have had an agreement from them (BT ) to move us onto another pipe which should improve things .. altho if it is congestion there is another package from IDNet where you pay to have premium line service (Priority) which we may well consider ..
Anyways the upshot is that yes, I too would say that IDNet are so far (having had 12 ISPs since the early 90s) far and away the best ..
Loopy

I have no regrets about migrating to IDNet from Zen. Despite a few issues earlier this year, IDNet remains the No 1 ISP in the UK, offering superb service coupled with professional and friendly customer support. I suggest you sign up. In the unlikely event you are unhappy, the contract is only for one month. But I bet you'll love IDNet