ok i decided to check my phone line
as it leaves my house it passes through a large tree before it reaches the telegraph pole.
to me it looks as though its path is altered by a large branch but apart from getting large ladders i cant be 100% sure.iirc i cant simply climb the tree and cut the branch as its against the law ? anyone?

the telephone dont sound like the line is damaged in anyway but surly must play some part in my problems or am i wrong?

Whatever you do, don't go and cut the branch off! Never mind the legal position (I don't know for sure either), it's a matter of your safety. And that stretch of cable is BT's responsibility, not yours.

It may not be contributing to your problem but it easily could be. If the insulation has been rubbed away in the wind it could allow water ingress which probably wouldn't affect voice but probably would affect ADSL. I'm not sure what the correct procedure is... I'd guess that it's to report it via 150 (but DON'T mention ADSL or broadband).

My inclination would be to lay it on a bit thick- you've seen the branch chafing the cable in the wind, you're concerned about it wearing right through the cable, etc etc.

If anyone else knows the proper procedure, please enlighten us...

It all depends on who owns the tree and whether it's subject to a Tree Preservation Order, Bill.

the tree in on grass cut by the local council

ive also noticed the actual telegraph pole is leaning over quite a bit,cant actually see it from my house so never thought to walk over to it
so maybe the pole also needs replacing

phoned 150 and they advised me to talk to openreach as soon as i mention i didnt want it to snap and hit people in the three gardens it crosses(have to phone monday as they only work office hours)they apparently deal with wiring outside your house.

I don't know of any good ISP on market-1 exchanges because of BTs lack of up-to-date telecom technology.

I never understood how my line with IDNet experienced a slowdown from an alleged exchange congestion during e.g. the football cup or other sports events, while another line (from Plusnet), going through the same local exchange, didn't.

Coming back to the OPs original subject: IMHO it is unlikely that the DG834 is to be blamed for his slowdown on his broadband line.

In reply to a post by JNeuhoff:

I never understood how my line with IDNet experienced a slowdown from an alleged exchange congestion during e.g. the football cup or other sports events, while another line (from Plusnet), going through the same local exchange, didn't.

Different VPs?

well apart from my issue with the tree it seems alot of other people are having the exact same problem i originally had with idnet.
router saying its connected but unable to acces the internet
obviously this seems due to the maintainance but seems strange that the exact same problem should occur for lots of people when they were adamant that they had no problem with there end and insisted my router was to blame

well id say my router wasnt and still isnt broken

reading pages from idnetters i found this post in a forum about a problem of getting a 50% sync rate drop
"I believe he was advised by support to swap the router and filter but unfortunately he can manage the second item but not the first. Hence the impasse."

http://www.idnetters.co.uk/forums/index.php?topic=21...

strangely familiar

Edited by miller02 (Sun 05-Sep-10 20:55:05)

I had a Netgear DG834G (I think it was a v4 can't check as it's in the bin)when I was with Plusnet, although all the lights were lit I couldn't access the internet until I'd done a cold reboot, then it would work for a while and happen again. I had an old 2wire in the cupboard so tried that and the problem went away. I'm currently using a Netgear DGN2000 and I can't say I'm overly impressed with it but it'll have to do, I much preferred the Speedtouch although the gui was a bit fiddly but ok once you get used to it.

http://www.idnet.net/solutions/home/routers.jsp

bought it as it was recomended by idnet

if there is an inherent problem with them it might be wise to give them an email

imho i stand by my previous posts

In reply to a post by miller02:

bought it as it was recomended by idnet
if there is an inherent problem with them it might be wise to give them an email

Netgears are generally reliable in most people's experience. That doesn't mean they can't ever go bad and as was said further upthread, the only practical way to rule that out is to try another router.

In reply to a post by miller02:

imho i stand by my previous posts

To quote your earlier post: 'simple fact is i dont trust idnets assertion that its the scorce of the problem'

You aren't prepared to try another router and, you don't believe what iDNet are telling you. A tree rubbing on the overhead cable *may* be a partial cause of the problem but apparently you've ruled that out as having anything to do with it.

I have no doubt iDNet would be prepared to get BT involved, but if they did and it *is* something on your side that is causing the problem are you prepared to pay the £170 or so that BT will charge for an engineer's visit? It's no good saying iDNet should pay, since if you're not prepared to listen to their advice and take steps to rule out all possibilities on your side, they are perfectly entitled to pass on the charge. I doubt you'd find another ISP that would take a different view.