ok ive had bt out today and they tested the line,which they say is fine.
they wont replace the line as they say i would get a loss of service before it snaps
apparently the cable is reinforced so its quite tough

as ive previosly posted if im going to replace the router i would like ,if possible,even one person to explain just what is wrong with it
im using it right now so it would be tested as ok by the shop so i would need a bit more than "oh try swapping it you never know"

anyone as not one post or phone call to support has answred this

as ive also posted its odd that the whole of idnet seemed to get the exact same original problem i was getting (loss of internet although router say i was connexcted)

Edited by miller02 (Mon 06-Sep-10 18:56:33)

No-one can say what, if anything, is wrong with your router. Swapping it is a relatively low cost diagnostic compared to the £160+ that you will pay for a BT visit if no fault is found on BT's side of the master socket.

As to other people having problems yesterday and today, these are well documented at IDNetters and were caused by problems during a core router upgrade. There is no way that they relate to your ongoing and historical problems.

quote There is no way that they relate to your ongoing and historical problems

i find this odd as they were described to be the exact same problem
my router also looses conection to the internet but from within the router data page it claims to be connect
ok its not all the time but its quite frequent.
or it sometimes refuses to load web pages randomly

wasnt this reported on idnetters yesterday?

slow sync and packet loss came after my initial calls to idnet support,although i havent tryed my internet now to see if its improved any since the maintinance

i was able to get my line tested for free as the wife called openreach and complain the line might snap,the engineer came out and tested the line(which was fine)before the wife expalined it wasnt the problem he was called out for lol as he explained he should have charge me the fee as there was no fault

if i was to buy another router and prove its not the fault who would be out of pocket?
it would also mean id have 2 routers which would be useless if i decided to go for fibre optic
and agian yet another post "well its worth a try"and no real expanation

Edited by miller02 (Mon 06-Sep-10 19:24:04)

In reply to a post by miller02:

quote There is no way that they relate to your ongoing and historical problems

i find this odd as they were described to be the exact same problem
my router also looses conection to the internet but from within the router data page it claims to be connect
ok its not all the time but its quite frequent.
or it sometimes refuses to load web pages randomly

There has been a specific issue following a core router upgrade. No-one was complaining of it before yesterday, when the work was done, and things seem back to normal now.

wasnt this reported on idnetters yesterday?

The symptoms, yes, as they related to your ongoing problem, no. I lost PPP last week, it was the BT Milton Keynes BRAS problem, nothing to do with IDNet.

slow sync and packet loss came after my initial calls to idnet support,although i havent tryed my internet now to see if its improved any since the maintinance

I can talk till I'm blue in the face, you patently either are not listening to what I am telling you, or you don't believe me. There seems little point in my contributing further to this thread. Essentially, you have a choice between trying a new router (you can pick one up on eBay for <£20) or risking a BT charge of £160+ It's your call.

well ive done the bt part (managed to avoid the charge due to claim it was going to snap but no fault found)

would you give £20 to a stranger who claims your routers not working or would you ask for an explanation other than "its worth a try"

wasnt this reported on idnetters yesterday

As Rik has told you it applied yesterday and only yesterday, I've told you I suffered a similar problem with a DG834, I'm getting the impression that maybe you don't have a problem at all and are just posting in the hope of getting attention as many people have tried to help you but you won't take their advice, it seems mighty suspicious to me, hence no more replies

exactly im am trying to get attention

the attention im after is a resolution to my internet

1 random dissconnects
2 pages dont load
3 slow download (aparrently my sync rate should give me about 9 ish meg but im getting 4.5 at best)
5 packet loss as posted
6 being told to buy another router by people who cant tell me why

ive looked up the netgear router i have and they seem pritty good,they are recommended and sold by idnet

tobykim i am greatfull you bother to post your experiences of the router in question but really dont care what you may or maynot think about my thread on this forum.
another "its worth a try post " isnt really helpfull

it might be that my router is somehow to blame but since it works right now,and has worked fine for usually 400hrs plus ill wait and see.
sept 30 fibre is enabled at my exchange and at the mo think ill ask for my mac code

cheers for all the help

In reply to a post by miller02:

it might be that my router is somehow to blame but since it works right now,and has worked fine for usually 400hrs plus ill wait and see.

My water pump failed at Tebay recently, it had worked fine for the previous 400 hours.

In reply to a post by rikbean:

In reply to a post by miller02:

it might be that my router is somehow to blame but since it works right now,and has worked fine for usually 400hrs plus ill wait and see.

My water pump failed at Tebay recently, it had worked fine for the previous 400 hours.

ahh so you also simply reset the pump to recive another 400 hrs of usage before another fault appered ?
if not could some plummer actually tell you what was wrong with it?
or did he simply say "well its worth a try?"

its obvious to me there are people who have posted on this forum are so happy with idnet they would dissagree with any post

im sure its been said before but do people who post on this forum actually work for idnet?

If you are content to ignore advice from people who are trying to help you, that's your prerogative.

However, don't abuse them, too.