Millar02 your status says learned, that seems to be a bit facetious. Your router couldeasily have developed a fault that maybe intermiitant or continous, as all theadvice says you can only try another router if BT have said that the line is ok. Other than that there is another problem inside your premises that has just decided to occur. The onus at the moment is on you to try and find any possible fault within your premises, includingtrying another router, if that works out ok then the matter can be progressed.

Stop blaming others for something that may not be their fault until you have tried all suggestions from those who know an awful lot about these problems, they are not inexperienced or stupid people.

My water pump failed at Tebay recently, it had worked fine for the previous 400 hours.

ahh so you also simply reset the pump to recive another 400 hrs of usage before another fault appered ?
if not could some plummer actually tell you what was wrong with it?
or did he simply say "well its worth a try?"

Well, actually I called the AA, a plumber wouldn't be much use on a car. They diagnosed a leaking water pump and I had it replaced. I didn't say "But it's been working fine for 400 hours", I knew they were trying to help me and I followed their advice.

its obvious to me there are people who have posted on this forum are so happy with idnet they would dissagree with any post

im sure its been said before but do people who post on this forum actually work for idnet?

Only Tim & Simon work for IDNet (they own it, to be exact). The rest of us are generally happy customers, often of many years standing, who have tried to help you, but clearly you do not want to be helped, so there's little point in continuing to try.

In reply to a post by miller02:

its obvious to me there are people who have posted on this forum are so happy with idnet they would dissagree with any post

Can't speak for others but I disagree because you won't take advice that's offered. People here are genuinely trying to help. If I thought I wasn't getting good service from iDNet they would certainly know about it. Not by whining on this or any other forum, but on the end of a phone. However I would be prepared to listen to what they told me and co-operate in resolving the problem.

In reply to a post by miller02:

im sure its been said before but do people who post on this forum actually work for idnet?

That sort of comment is the last resort of people who are so content in their own knowledge and superiority, they refuse to listen to others.

Best of luck with whoever you migrate to.

ok so im posting this from the pc connected to the router in question

its broken so i take it back to the shop and say "hello id like to exchange this router"
they ask why and i say"because i keep getting disconnects and my broadband has slowed down"

do people here really think they will say "ok thats obviously the router"

ok people have posted some very good advice but this wont help me in said shop will it?
so i just buy another router and be done with it
will idnet refund cost if its proven not to be at fault?

i have phoned idnet about this twice to be told "its worth swapping the router"
ive actually had more help form people in this fourm

as it stands i intend to ask for my mac code towards the end of the month and swpa to another isp

Edited by miller02 (Tue 07-Sep-10 19:23:09)

Something wrong with your line stats - the upstream appears too high and the associated margin is low. I suggest you try new firmware for the router or a different router. You could get one off ebay for a tenner.

Is it that difficult to get another router and test it?

Hell, borrow one! Ask a friend to lend you one or even come round for a pint and set their router up for a couple of hours!

It amazes me that people are given something to try, to narrow down what could be causing the problem, yet they still insist on not doing it, so the issue continues!

I for one will be moving to IDNet as soon as I can get out of my current ISP, from everything I've read, they seem to be one of the most helpful ISPs around!

Can't wait to see you MarleyM, pop over to IDNETTERS You're sure of a very warm welcome, everyone is cheerful there.

I for one will be moving to IDNet as soon as I can get out of my current ISP, from everything I've read, they seem to be one of the most helpful ISPs around!

yes maybe but have actually had a problem with them?i rang up to be told swap your router.being that i actually want a reason to do this i decide to try and narrow it down myself.read the posts as it actually shows the thing i tryed do people here dissagre it might have been one of them and they wernt worht a go first?
the last post here about the router actually gives a reason to do it.after 6 pages
ive had more tech support from this forum than themselves
you probably dont realise that they have a habit of blaming whatever it used to be exchange congestion now its routers

good luck with your swap to them i hope all bodes well

but remmeber i have a problem with my connection and might as well phoned a pitza instead of idnet.
in my experience they are good but at regular intervals you will have sometimes major problems which have in the past lasted months and months.yes they have all kinds of reasons usuall left at the foot of bt.i accept they are probably all true but non the less they happen regularly

this is the reason im going
imho the cost of the connection is supposed to imply a better servies/connection which for me can be got elsewhere for much cheaper.yes as some people will say we do get this imply i must be the only person who ever used idnet who has ever had a problem and all is fine and dandy
im sure this post will be followed with the usual rebuffal but in all honesty its irrelevant. i wanted tech support for which i got but unfortunatly it came with a smear of personal attacks from people who cant acept i actually want some kind of expanation.yes my router may be to blame but not one person (apart from near the last post here ..page 6)acutally furnished me with one shred of an explanation as to why for which i ask is this tech support ?

Edited by miller02 (Wed 08-Sep-10 18:59:01)

No, this is a user forum. Did you ask IDNet why they thought it might be your router?

I asked support if they recognised your case, but no-one did. Were you a member of IDNetters, I would be able to identify you to them and do a more detailed investigation for you, as it is I (and others) can only offer the diagnostic suggestions that we have. Unfortunately, with BT, you don't get a free engineer visit to find the fault unless the fault is theirs. In recommending an alternate router, IDNet are trying to avoid you having to pay £160+ to be told the fault is your side of the test socket.

If you don't mind, let them know and they'll get an engineer out to you within a day or two.

the bt guy has been out and found no fault ,posted a few pages back
as for any further help thankyou but it is unnecessary as previously posted i intend to ask for my mac code towards the end of the month..