New ISP, new router?

From what you've said, you had a voice engineer out. Did he plug a modem and laptop into your test socket? If not, he just looked for a voice fault.

Good luck with your new ISP.

I think you meant to reply to MarlyM. I have been a customer of Idnet for over 5 years and have found them to be the most helpful, friendly and clearest of isps's. When suggestions are made for your problem then it is up to you to try them out and see if there is an improvement. Trying another router is probably one of the best suggestions and you must be able to obtain a cheap one or borrow one from somewhere. Ifyou do not go through the whole procedures recommended to you then I can understand why anyone would become a bit exasperated with your problem, self help is one of the best ways to sort things out. Not taking on board what others have suggested will noit help you to solve your problem.

Remeber all these people who are trying to help you have seen all these problems over many, many years and do kow what they are talking about. Take notice of them and do something to help yourself. If not, I hopeyou get an isp who can solve yourproblem, without any input from you.

In reply to a post by lodge:

New ISP, new router?

I agree. What will most likely happen is the new ISP will supply a router. Things will then work satisfactorily and the OP will be back saying. "told you so, iDNet are a load of rubbish".

You simply can't reason with some people.

In reply to a post by Tacitus:

In reply to a post by lodge:

New ISP, new router?

I agree. What will most likely happen is the new ISP will supply a router. Things will then work satisfactorily and the OP will be back saying. "told you so, iDNet are a load of rubbish".

You simply can't reason with some people.

yet more posts from people who still havent tryed to explain why the router must be to blame,can you please elablorate as to why it needs replacing .
or is this simple request not possible?
to be fair it would only be out of interest for future problems as i really dont need any more help on this matter


i ask for help and recive ridicule and personal attacks.
even if all was resolved today i still intend to leave idnet and am quite sure my next isp will have its own problems which people in this particular forum wont be interested in in any way.
to claim any isp is perfect imho is plane iirational as all companys will at times have problems.for me its how often they happen against the cost

again thankyou for your help i no longer require assistance in this matter

yet more posts from people who still havent tryed to explain why the router must be to blame,can you please elablorate as to why it needs replacing .
or is this simple request not possible?

We don't know that it does, we have been telling you all along that swapping the router is a sensible diagnostic tool. If the problem goes away, it was the router. If it doesn't, it wasn't and we can look further. A new router is cheaper than a 'no fault' BT visit, it's that simple. (And, it does no harm to have a spare because they do fail...)

They absolutely do fail the same for every electrical item that can be purchased, my last router had the wireless light on and the gui showed it as working ok, however it wasn't it was completely dead, no wireless signal at all, replaced it and perfect signal again. I think if we could explain what went wrong with things we could save ourselves a fortune in repair bills and replacements, unfortunately nothing lasts forever and some things depending on how they were manufactured last less than others if the router is less than 12 months old of course the OP could always use the garantee if over that I wouldn't hesitate in trying another one but I always have a spare anyway

In reply to a post by miller02:

yet more posts from people who still havent tryed to explain why the router must be to blame,can you please elablorate as to why it needs replacing .
or is this simple request not possible?
to be fair it would only be out of interest for future problems as i really dont need any more help on this matter

As others have explained we don't know if it is the router. The only way to rule it out for certain is to try another one. You can pick up a brand new boxed 2-Wire BT Business hub on eBay for £10-£25 at most. These are extremely good routers, particularly for use on poor lines. If your current router proves to be OK then you have a spare, at little cost. Electrical components will fail at some point, it's a fact of life.

In reply to a post by miller02:

i ask for help and recive ridicule and personal attacks.

You ask for help and then ignore the advice that's offered....

In reply to a post by miller02:

even if all was resolved today i still intend to leave idnet and am quite sure my next isp will have its own problems which people in this particular forum wont be interested in in any way.

Nobody is trying to persuade you to stay with iDNet. If you want to leave then go, it's your choice entirely. However if you go about trying to solve problems with your new ISP in the same manner as you have in this instance, then you are probably correct regarding people's lack of interest.

In reply to a post by miller02:

to claim any isp is perfect imho is plane iirational as all companys will at times have problems.for me its how often they happen against the cost

Where has anyone here, particularly on this thread, claimed iDNet are perfect? They may be extremely good in most people's experience and, they definitely are one of the better ones, but they aren't perfect and nobody will claim they are.

You really don't seem to want to try peoples suggestions do you?

A router can have problems but no one can tell you what those problems are on a forum or by even looking at the router.

As has been explained trying another router will be the best way of discovering whether your router is not working properly. If another router still shows the same problems then further investigation can be instigated.

It is up to you to try these things and not rely on anyone else to say whether or not your router is faulty, that is for you to discover.

If you dont wish to try these suggestins then it seems pointless to ask for help, doesn't it.

i actually have tryed peoples suggestions read back through this thread
i dissagre my router is to blame right or wrong its my choice.
i have my reasons for beleving this but think its pointless dragging it out as
i have previously posted i intend to as for my mac code.
if i still get problems i will ask my new isp to deal with them.

i have posted twice saying i no longer require help in this matter.
some people obviously dissagre with me in this case