Loss of Internet

IDNet Network Status:

2010-10-20 12:31: BT have identified a fault with one of our two Host Link connections to them. The fault investigation is ongoing and also why those affected customers have not automatically failed over to the working connection.

2010-10-20 11:24: We have yet another BT service failure this morning affecting around 50&% of lines. BT are aware and are investigating.
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...I suspect IDnet staff are very busy coping with the above, but if anyone as an ETA for a solution I would be very grateful.

Cheers

Al (hobbling along on a 3g connection)

BT has not given an ETA on the fix


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2010-10-20 14:49: We suspect that BT are filtering our ADSL2+ customers' login authentications. We have informed BT of this and have asked to them to check through their filter configurations.

2010-10-20 13:30: ADSL Max lines on the 20C broadband network are successfully failing over to the working BT Gigabit link but ADSL2+ lines on the 21C network are not. BT are diagnosing.

From Idnet:
Service: Announcement
Posted: 20 October 2010 15:44:43
Updated: 20 October 2010 15:45:40
Status:In Progress
Message: BT Openreach are tracing the fault on the failed Gigabit circuit and BT Operate are working on the ADSL2+ login fault. We still have no estimated time to fix for either fault. We are chasing them very hard on this.

Update from Idnet

Updtae from Idnet

Update from Idnet:
2010-10-20 16:42: Both of these faults have been escalated to the highest levels within BT due to the toally unacceptable length of time it is taking to find and fix the problems.

Back on here at 17:14... 6 hours 15 minutes

I've just been able to connect via adsl2+, after monitoring this saga via my smartphone.

I left Idnet last time because of an ongoing balance issue that drastically affected gaming pings/latency where the system had to be manually balanced.

Now with the recent outage problems and those of the best part of today, I'm losing confidence in the company, regardless of who's reported to be responsible.

Very Lates from Idnet:
Service: Announcement
Posted: 20 October 2010 17:19:27
Updated: 20 October 2010 17:19:27
Status:In Progress
Message: BT have now resolved the authentication problem so that customers on the WBC 21CN network are able to login through our functioning Gigabit link. We are still awaiting a fix for the other Gigabit link.

I saw that - so one link is still down after how many hours?