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This is driving me mad. After many weeks of successfully playing streaming radio from the BBC's iPlayer on my iPad, it has ceased working for no apparent reason. I thought it was either a temporary glitch at the BBC end, or something easily fixed by clearing the cache or something.
So far, no to both. Attempts to play any radio programme result in a "programme unavaible" message, although TV works as well as it ever did - which wasn't great, but it works - sort of! It's only the radio that's completely kaput.
Google doesn't turn up any recent relevant hits, so probably reasonable to assume there's not a general outage, and the problem is specific to me. Otherwise other users would be talking about it.
But I haven't done any recent software updates, or indeed changed anything, that I'm aware of. It still fails whether I navigate directly to the iPlayer via Safari, or use the BBC's pointless little app, that just puts a front end on it.
I can get it working on my Nokia N8 phone, so specifically an iPad issue it seems.
Any ideas?
Tina
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One thing that is always worth trying when things go wrong on an iPad is to try closing all open programs.
Forgive me for implying that you don't know who to do this but, just in case you don't - double click on the home button and you will get a list of the running applications at the bottom of the screen. Hold your finger on one of them until they start wobbling and the "-" signs in circles appear. Then click the minus sign on each one to close it. Might as well close them all.
If that doesn't work it's probably time for a reset. I can confirm that the iPlayer app should still be working.
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It's not just me then! Same thing, Thursday morning iplayer fine on ipad since then, zilch.
Only affects the radio oddly, not the TV watch again service.
Debug message is JavaScript error in line 143
Also syntax error parse error.
I have no idea what this means, contacted BBC help desk but just sent standard emails directing me to various forums.
Also using the browser on my PS3 to watch iplayer the same problem occurs.
It is driving me potty as I have found Radio 4 extra isn't all Radio 7 was.
BtD
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Both TV and radio are fine on mine. You are using the IPlayer app rather than going via the normal web page?
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Same problem using both the app and going through Safari.
BtD
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I got a reasonably prompt response when I grumbled about missing subtitles from this link:
https://iplayerhelp.external.bbc.co.uk/templates/bbc...
Worth a punt. Seems like a fubar at the Beeb end. HTH.
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Strange. As I say, it's working fine for me. Perhaps it's just some programmes.
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Tried that route to complain and just got a standard email directing me to Digitalspy and other forums.
It is all Radio stations and all programmes but again the telly part works fine.
BtD
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Have you tried the closing all apps and/or doing a reset? I'm definitely not suffering from this problem.
Presumably you have the latest IOS?
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Thanks Brian,
Perhaps it is pointless trying to fix it at this end after all, since I'm not the only one it's happening to.
I'm not sure exactly when it happened, but it's been a good few days now. It's really frustrating.
And that they've closed the dedicated forum, that used to be quite helpful.
I couldn't find any mention of this latest problem on Digital Spy et al.
Tina
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Tried both of those - hasn't worked for me. 
ALL radio programmes are saying they're not available. Been clicking them at random, to see if I could find even one that works, but haven't been successful yet.
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I'd nip in to see a Genius at an Apple Store. You're out west aren't you? Is Cribb's Causeway anywhere near you?
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Yep.
I've never tried the clinic in there, but I could give it a go on Saturday, if I haven't managed to sort it by then.
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Worth grabbing the Apple Store app from the app store - you can book genius appointments on it (as I found out to my great relief last week when the Nvdia chip on my MBP went boobs uppards - awesome customer service too).
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Works fine on Linux....
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I don't think that Linux can run on an IPad, so that comment is fairly irrelevant.
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I did find a thread where some people were having this problem, but only with Radio 4. Turned out that it was a DNS problem which was solved by using OpenDNS or the Google DNS servers rather than their ISP's one. Might be worth a try.
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Already using Google DNS, so it aint that one! Maybe I should go back to the ISP's one, but that was never very successful, which was why I changed in the first place.
Yes, I can find several threads where iPlayer spontaneously stopped working properly, after weeks of successful use.
However, none of them seem to be very recent, and none seem to be the exact same problem. I've seen problems about TV only, Radio 4 only, but not about all radio programmes, always. What's more, none of them had a solution. There are tantalising hints, in places, that "The BBC is aware of an issue...", but those forums got closed down in the BBC budget cuts, so no further narrative.
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Works fine on Windows 7 and on Symbian, too.
So I can be reasonably confident it's not my router set-up, as that is doing its stuff - at least sufficient for other devices to understand it.
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Ah well. Let's hope the Apple guys can sort it out for you. Do let us know what they say the problem is.
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I tried iPlayer last night on my iPad (1st gen) and both TV and radio worked fine. An odd problem this as it works for some people but not others. Wonder how widespread this is?
BT -> Zen -> F2S -> Bulldog -> Be* -> BT Infinity
Far too many computers, 1 Wife, 3 Maine Coons and too many horses  |
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Obvious thing to check
Are you accessing iPlayer via an app (can't recall if there is an iPad app) or Safari?
If Safari, have you tried clearing the cache (and if an app, does it have a cache that can be cleared?)
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Does the iPad use flash to play iplayer?
Since 10.1 and after has been relased by Adobe more and more problems like this appear for a section of users.
For me I cannot play any flash video after 10.1 without my PC hanging no matter what I try including a full reinstall of windows so I rolled back to 10.0.
Adobe say they are "aware" of problems that flash are causing but not fixing them.
Just another thing to look at.
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Hi,
It makes no difference whether I access it via the app (which is pretty pointless anyway) or directly via Safari. Both the same failure.
And yes, clearing the cache was one of the first things I tried (before the complete reboot). For some reason, I was confident that would fix it, but I was disappointed.
Tina
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The iPad doesn't suport Flash.
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No, the iPad doesn't (can't) use Flash at all. It's incompatible.
The BBC's iPad offerings use Quicktime (I think!)
Sorry that doesn't help your Flash problem with Windows. You may want to try raising it on the Windows Issues forum, if you haven't already.
I have not (so far) had issues with any version of Flash or any version of Windows (I'm not talking about my iPad now, fairly obviously).
Tina
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This is the only forum which has made any mention of this issue currently and has only affected 2 of us so far.
Reduced to accessing iplayer radio via a mobile fone and my wifi and sending the h/phone output to my sound system
No one any clues from the debug error message?
JavaScript error in line 143, syntax error parse error.
BtD
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A really stupid question but here goes: Do you have JavaScript enabled on your iPad?
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Yes i have the java enabled if I turn it off the BBC site stops working altogether
BtD
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It's no help to solving your problems, but it looks as though the Beeb have been playing with it:
http://www.thinkbroadband.com/news/4702-bbc-iplayer-...
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The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
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Things back to normal now, for the moment, so assume it must have been something at the BBC end right enough.
RtD
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Great!
I can confirm it's now working again here too.
So must have been something at the BBC end, although I still don't understand why it affected just us, and not everyone.
I'm glad, as I didn't really want to waste my precious Saturday having to go to the Apple store, and would have been even more annoyed if I had done, and got the answer: "Sorry, can't help, must be the BBC..."
Tina
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Hi
Is it supposed to be working on the iPad now
Mine isnt
Suggestions?
Iz
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Sorry, I didn't see this earlier...
I haven't been having any more problems since I posted that it was fixed.
It was definitely OK today (listened to an hour-long radio play without a problem).
Having said that, I'm not sure I've used it much during the week. The BBC do seem to quite often tweak things that cause it to break for a while.
I can't say for sure they've not been at it again this week.
Is it working again for you?
Tina
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