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Standard User ConorMK
(knowledge is power) Sat 18-Oct-14 15:26:53
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iTunes wont load on Yosemite


[link to this post]
 
I dont get any response from the icon so cant open iTunes.

Any ideas?

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User billford
(elder) Sat 18-Oct-14 15:32:34
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Re: iTunes wont load on Yosemite


[re: ConorMK] [link to this post]
 
Which version of iTunes are you running?

Apple releases iTunes 12.0.1 designed for OS X 10.10 Yosemite

Bill
A level playing field is level in both directions.

_______________________________________Planes and Boats and ... ______________BQMs: IPv4 IPv6
Standard User ConorMK
(knowledge is power) Sat 18-Oct-14 15:35:07
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Re: iTunes wont load on Yosemite


[re: billford] [link to this post]
 
Yeah thats what I have installed. I even downloaded it again but that didn't work either.

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM


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Standard User billford
(elder) Sat 18-Oct-14 15:38:04
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Re: iTunes wont load on Yosemite


[re: ConorMK] [link to this post]
 
In that case I'm out of ideas, I haven't updated to Yosemite yet.

Sorry frown

Bill
A level playing field is level in both directions.

_______________________________________Planes and Boats and ... ______________BQMs: IPv4 IPv6
Standard User ian_c
(eat-sleep-adslguide) Sat 18-Oct-14 15:41:07
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Re: iTunes wont load on Yosemite


[re: ConorMK] [link to this post]
 
Are you double-clicking in the Applications folder or using the Dock alias?

Standard User ConorMK
(knowledge is power) Sat 18-Oct-14 15:44:40
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Re: iTunes wont load on Yosemite


[re: ian_c] [link to this post]
 
Neither way does anything.

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User ian_c
(eat-sleep-adslguide) Sat 18-Oct-14 15:49:45
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Re: iTunes wont load on Yosemite


[re: ConorMK] [link to this post]
 
Open Activity Monitor and see if iTunes or iTunes Helper are running.

Standard User ConorMK
(knowledge is power) Sat 18-Oct-14 15:54:38
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Re: iTunes wont load on Yosemite


[re: ian_c] [link to this post]
 
iTunes helper is running.

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User ian_c
(eat-sleep-adslguide) Sat 18-Oct-14 15:55:46
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Re: iTunes wont load on Yosemite


[re: ConorMK] [link to this post]
 
Try killing it and restarting

Standard User ConorMK
(knowledge is power) Sat 18-Oct-14 16:12:05
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Re: iTunes wont load on Yosemite


[re: ian_c] [link to this post]
 
It just restarts the helper again and won't load iTunes

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User ian_c
(eat-sleep-adslguide) Sat 18-Oct-14 16:18:11
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Re: iTunes wont load on Yosemite


[re: ConorMK] [link to this post]
 
Yeah, the help should restart - clearly something has gone wonky with iTunes install.

Bit baffled - looks like it is time for a trip to a Genius Bar.

Standard User stniuk
(experienced) Sat 18-Oct-14 18:42:16
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Re: iTunes wont load on Yosemite


[re: ian_c] [link to this post]
 
Tried it in another account?
Standard User stniuk
(experienced) Sat 18-Oct-14 18:43:35
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Re: iTunes wont load on Yosemite


[re: stniuk] [link to this post]
 
If it loads in another account it's likely an iTunes preference file is corrupted.
Standard User Zarjaz
(eat-sleep-adslguide) Sun 19-Oct-14 22:41:13
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Re: iTunes wont load on Yosemite


[re: ConorMK] [link to this post]
 
No help what-so-ever, but I'd upgraded i-tunes before I upgraded to Yosemite. All working fine here.

Is the i-tunes icon in the dock now red in colour ?

Standard User ConorMK
(knowledge is power) Mon 20-Oct-14 12:57:09
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Re: iTunes wont load on Yosemite


[re: Zarjaz] [link to this post]
 
Yes it is in red. I will set up another account when I get home later.

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User Zarjaz
(eat-sleep-adslguide) Mon 20-Oct-14 17:52:22
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Re: iTunes wont load on Yosemite


[re: ConorMK] [link to this post]
 
Good luck ......

and if there is any way you can work out how to edit an existing playlist now on the new fangled i-tunes, I'd be most happy to hear it smile

Standard User deleted
(deleted) Mon 20-Oct-14 18:01:00
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Re: iTunes wont load on Yosemite


[re: Zarjaz] [link to this post]
 
Most of my playlists are smart playlists. I can right click on them and edit them in the same way that I always could.

I also created a new play list which I can drag tracks to and delete highlighted tracks. You can then right click the playlist to edit it to drag additional tunes to it or delete tunes.

Does that not all work for you?
Standard User Zarjaz
(eat-sleep-adslguide) Mon 20-Oct-14 19:14:28
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Re: iTunes wont load on Yosemite


[re: deleted] [link to this post]
 
Hi David,

No right click on me 'magic' mouse. I am green in these things you see.

Was in 16 Evingar Road all day, just round the corner from yours. What news on your saga ?

Standard User ian_c
(eat-sleep-adslguide) Mon 20-Oct-14 19:46:26
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Re: iTunes wont load on Yosemite


[re: Zarjaz] [link to this post]
 
No right click on me 'magic' mouse.
Yes there is. But you need to configure it in Settings (Secondary Click)

Standard User Zarjaz
(eat-sleep-adslguide) Mon 20-Oct-14 20:18:47
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Re: iTunes wont load on Yosemite


[re: ian_c] [link to this post]
 
Thank you.

Standard User deleted
(deleted) Mon 20-Oct-14 22:49:27
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Re: iTunes wont load on Yosemite


[re: Zarjaz] [link to this post]
 
I use the magic track pad. However, from the playlist screen there is a + to add a new play list in the bottom left and an Edit or an Add To button towards the top right all of which I can access with my magic mouse.

As for my FTTP saga, BT Retail have cancelled and reinstated my order 3 times. I have had another survey done and am awaiting a call back on 11th November to get an update. I feel that I am being told half truths by people who do not understand. Anyway I live in hope that you may one day come and complete my installation but I am not holding my breath as to exactly when.
Standard User ian_c
(eat-sleep-adslguide) Mon 20-Oct-14 22:56:05
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Re: iTunes wont load on Yosemite


[re: Zarjaz] [link to this post]
 
No prob.

Standard User Zarjaz
(eat-sleep-adslguide) Mon 20-Oct-14 23:31:53
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Re: iTunes wont load on Yosemite


[re: deleted] [link to this post]
 
Oh dear, it won't make you feel any better, but there does often seem to be an accompanying tale of woe before I finally arrive.

Good luck.

Standard User ConorMK
(knowledge is power) Wed 22-Oct-14 13:02:37
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Re: iTunes wont load on Yosemite


[re: Zarjaz] [link to this post]
 
I tried a second account and iTunes fails to load on that too.

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User ian_c
(eat-sleep-adslguide) Wed 22-Oct-14 13:43:18
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Re: iTunes wont load on Yosemite


[re: ConorMK] [link to this post]
 
Sounds like you need to sue Terminal to uninstall it (and then remove all Application Support and prefs files) and start from scratch. This relates to earlier versions, but should work. http://osxdaily.com/2011/09/13/delete-itunes-in-mac-...

But it might be better to find your nearest Genius Bar and let them fix it.

Standard User deleted
(deleted) Thu 23-Oct-14 09:41:50
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Re: iTunes wont load on Yosemite


[re: ConorMK] [link to this post]
 
Haven't had any problems with iTunes (12.0.1.26) loading under Yosemite. It must have been installed as part of the Yosemite installation process as I seem to recollect the iTunes icon was blue prior to the Yosemite installation and is now red.

I do not use iTunes much on this iMac as it is my 'sacrificial' unit for testing new software.
Standard User ConorMK
(knowledge is power) Thu 23-Oct-14 21:27:54
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Re: iTunes wont load on Yosemite


[re: ian_c] [link to this post]
 
Used the following which removed iTunes and I was then able to reinstall. iTunes now loads normally.

Thanks for the link.

Launch the Terminal (located in /Applications/Utilities/
Type the following commands to kill iTunes:
killall iTunes

Now kill the Helper process:
killall "iTunes Helper"

Now to delete the actual application, use this command:
sudo rm -rf /Applications/iTunes.app/

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User ian_c
(eat-sleep-adslguide) Thu 23-Oct-14 22:19:12
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Re: iTunes wont load on Yosemite


[re: ConorMK] [link to this post]
 
Excellent! Glad it got sorted.

Standard User deleted
(deleted) Fri 24-Oct-14 19:48:29
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Re: iTunes wont load on Yosemite


[re: ConorMK] [link to this post]
 
Scary command though!
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