NO internet at WAP

No internet at WAP.

I have a Virgin HUB 3 router. This supplies internet to a Netgear ProSafe GS108. From the GS108 I distribute internet to the house, via CAT 5 cables.

One cable feeds my garage in which I have a TP AC1200 WAP

Two days ago the WAP lost internet. Several weeks ago I changed the RJ45 connector, at the Netgear end, because the little tag had broken off. I checked all was OK before reconnecting by using my VCELINK network cable tester. The WAP worked on powering up, as it has for the last three years.

However two days ago the WAP lost interent. I have rechecked the long wire, a single 50 foot run from the Netgear to the WAP.

I rechecked the wiring using the VCELINK; all 8 LEDs illuminate. I connected the RJ45 connector to another output on the Netgear; to a port that is known to work i.e. the desktop I am using to sent this.

I disconnected another TP WAP, used to run my wifi printers i.e. it is working, and connected it to the RJ45 plug in my garage. NO internet on that either.

So on two working outputs from the Netgear, all other connected devices are working, wiring checked again by the VCELINK, replaced original WAP with another know to be working WAP i.e. running my printers.

What could be wrong. NOTE about the time the internet died, to the WAP, there was a thunderstorm in the area. But if it caused an equipment failure I think my checking would have found that?

Any advice welcomed

In reply to a post by athegn:

No internet at WAP.

I have a Virgin HUB 3 router. This supplies internet to a Netgear ProSafe GS108. From the GS108 I distribute internet to the house, via CAT 5 cables.

One cable feeds my garage in which I have a TP AC1200 WAP

Two days ago the WAP lost internet. Several weeks ago I changed the RJ45 connector, at the Netgear end, because the little tag had broken off. I checked all was OK before reconnecting by using my VCELINK network cable tester. The WAP worked on powering up, as it has for the last three years.

However two days ago the WAP lost interent. I have rechecked the long wire, a single 50 foot run from the Netgear to the WAP.

I rechecked the wiring using the VCELINK; all 8 LEDs illuminate. I connected the RJ45 connector to another output on the Netgear; to a port that is known to work i.e. the desktop I am using to sent this.

I disconnected another TP WAP, used to run my wifi printers i.e. it is working, and connected it to the RJ45 plug in my garage. NO internet on that either.

So on two working outputs from the Netgear, all other connected devices are working, wiring checked again by the VCELINK, replaced original WAP with another know to be working WAP i.e. running my printers.

What could be wrong. NOTE about the time the internet died, to the WAP, there was a thunderstorm in the area. But if it caused an equipment failure I think my checking would have found that?

Any advice welcomed

Lift and shift the TP AC1200 WAP and connect it directly into the Virgin HUB 3 router via a known good patch lead and tell us if it works.

Edited by PCJM40 (Wed 04-Oct-23 11:30:30)

2nd law of comms - it's always the cable.

Even if it's testing ok for continuity there could be an issue...you'd need a proper tester to find it.

Replace the ends (start with the one you replaced a while ago). 99% that if you get that right it will fix it.

I second this.

Just because theres continuity, doesn't mean that the line is clean enough for data to pass.

Only way you could test that is with an expensive FLUKE style tester i would think.

As has previously been posted, Take the TPLink WAP and use a short cable to check if its OK or not.

If you took a known good WAP to the garage but it still used the potentially faulty spine cable run, then its gotta be the cable run

Thank you for your replies and help. Now working again.

Tried garage WAP directly off HUB3 then Netgear switch; both gave me internet showing WAP working. Note the replacement WAP I tried, runs my printers, is connected by a CAT5 cable which only has pins 1,2,3 & 6 present; not sure how I aquired this cable. I note that, unlike other devices, both WAPs only illuminate the left hand LEDs on the Netgear; I assume that's why the 4 pin cable works as the WAP does not need the other signal cables.

FLUKE type would be too expensive.

I use T568B config for CAT5 cables. I used a pass through connector so I could see the order they were in the connector before I crimped. Looked at the connector fitted a few weeks ago, not a pass through connector, and have now cut off but it looked to me like it was fitted correctly although the VCELINK did show some missing LEDs before I replaced the connector; why did it not when I tried it several weeks ago and earlier today?



Once again thank you for your help.

Edited by athegn (Wed 04-Oct-23 17:06:44)

In reply to a post by athegn:

Now working again.

Thats good news

In reply to a post by athegn:

... is connected by a CAT5 cable which only has pins 1,2,3 & 6 present; not sure how I aquired this cable. I note that, unlike other devices, both WAPs only illuminate the left hand LEDs on the Netgear; I assume that's why the 4 pin cable works as the WAP does not need the other signal cables.

Please do yourself (and us 🙈) a huge favour and bin it.😅

In this day and age only ever full. straight through 8-wire, 8 connector patch leads of a Cat5e or higher persuasion. The el-cheapo pair 2 & 3 budget ethernet cables that came packed with something that only ever at best ran at 10BaseT or 100BaseT are loooong gone.

@athegn,

Congrats on getting it working. I thought I would post my 2 cents worth (being half-American). It might be worth your while upgrading your Hub to the Hub 5 so that you have the most up-to-date security settings. I don't think Virgin really support the Hub 3 anymore as it is SO old now.

Yours,

In reply to a post by mking90031:

It might be worth your while upgrading your Hub to the Hub 5 so that you have the most up-to-date security settings. I don't think Virgin really support the Hub 3 anymore as it is SO old now.

They don't do this for free. I have a Hub 3 and to get a Hub 5 I would have to upgrade my service level (speeds) and I have zero interest in paying Virgin Media any more money.

Why do you think the Hub 3 is out of support?

In reply to a post by mking90031:

@athegn,

<Snip>. I don't think Virgin really support the Hub 3 anymore as it is SO old now.

Yours,

VM until recently didn't require the return of the older Hub 3's and just asked users to recycle them. However, they have done an about turn and now look for them to be sent back. They are still being used for VM accounts at the moment.

In reply to a post by Pheasant:

.<Snip> The el-cheapo pair 2 & 3 budget ethernet cables that came packed with something that only ever at best ran at 10BaseT or 100BaseT are loooong gone.

One of the older XBox consoles was shipped with a 100Mb 4 cable ethernet lead. I guess money must have been tight at M$ towers at the time

'I have a Virgin HUB 3 router.' Using the royal I, British joke.

The Virginia account is paid for by my wife; she wants the content they publish. I only want the broadband, which I get for free. My wife did consider a HUB 3 upgrade but decided she did feel it would be value for money. The broadband speed is adequate for our use, at present.

Hi,

If it's not then, IMHO, I think it should be. It's a fairly ancient bit of kit. Maybe MS should still support XP. Both are about the same age.

Yours,

In reply to a post by mking90031:

If it's not then, IMHO, I think it should be. It's a fairly ancient bit of kit. Maybe MS should still support XP. Both are about the same age.

XP is Windows 2002 and has probably 500 million lines of code. Back then DOCSIS 2.0 was common.

The "Hub3" is made by Arris and supports DOCSIS 3.0 so must be since 2008 in the UK, and I believe still provided to those whom take speeds upto 500 Mbps. I would suspect as a dedicated networking device it has at worst 1 milliion lines of code to maintain.

Not remotely comparable.

Hi,

I was trying to think of something old that could be supported but isn't anymore (for obvious reasons). I obviously chose badly there but I think the meaning was clear. Hub 3 doesn't really have the improved security measures that are on the Hub 5. Personally, if I was in charge of VM, I would have stopped supplying the Hub 3 in favour of the Hub 5, but I am not in charge so this is just my personal opinion.

Yours,

In reply to a post by mking90031:

Hub 3 doesn't really have the improved security measures that are on the Hub 5.

Good reason to use in modem mode.

In reply to a post by Adduxi:

One of the older XBox consoles was shipped with a 100Mb 4 cable ethernet lead. I guess money must have been tight at M$ towers at the time

If the console can only go to 100mbit e.g. xbox and xbox 360 then why not. Not many households would have had gbit at the time anyway.