3com vs Talktalk

Since talktalk upgraded my exchange last month to an 8mbps service, my 3com router have failed to connect with a flashing sync light. My first call to TT support got me directly through to a very helpfull 2nd line support who found the problem and said it woul dtake 24hrs to resolve, if it was not fixed by then call them back directly. It didnt solve my problem and over the next 4 days i spent approx 5 hours of arguing with an Indian call centre that although my moden is not supported by TT, i had been advised to contact 2nd line directly. they refused and eventuall denied the fact that i could ever have spoekn to 2nd line "as there were no notes on my file" and they eventually hung up the phone. in desperation i reverted back to my wired speedtouch modem as supplied by TT and this works fine but the point is that its not wireless. I contacted 3com who advised that i needed to upgrade the firmware, which i have done and still doesnt work. As my modem is over a year old, 3com wont give me any further telephone support.

HELP!

Your line stats are?

you might have to excuse my ignorance here, when you say line stats, what are you looking for and how can i measure them?

Go here: http://www.kitz.co.uk/adsl/adsl.htm

Thanks for that. Have done as you suggest, downloaded programme using my TalkTalk connection and my Speedtouch modem. Programme works fine except it keeps finding a problem when testing the "internet" part, keeps returning the following:

Dr SpeedTouch was unable to reach a Website via HTTP.

This is typically due to an incorrect Proxy Server configuration. Using a Proxy Server is currently disabled.

Please make sure no Firewall or local proxy software is preventing Dr SpeedTouch from connecting to the Internet.

Verify your service provider installation instructions for Proxy Server configuration and press the link below to verify or reconfigure your computer's Internet Settings.

I've followed the trouble shhoter it provides (3 attempts) and it keeps giving me the same error. This seems strange as i can access the web with no problems.

So what are your line stats?

Is a software firewall blocking access to the program?

I'been through my PC with a fine tooth comb and all i can find is the windows firewall which i have disabled. still no joy. any ideas?

am still working on it, see my conv with deadbeat. seems to be a firewall/proxy server issue that i can't resolve.

In reply to:

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am still working on it, see my conv with deadbeat. seems to be a firewall/proxy server issue that i can't resolve.

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OK, you and deadbeat are handling it, but I thought the problem was that the 3com router ahs a flashing synch light and you are back on a modem???