In reply to a post by gary333:

That defeats the point of purchasing your own domain.

Not really, I use Microsoft Exchange Online (£3 + tax / month per mailbox) and have Gandi as my domain registrar. You can use free email services (outlook.com, gmail.com) easily with a personal domain, but its not as elegant.

In reply to a post by gary333:

you mind the sales of good act.

The what? No longer a current law in England/Wales, replaced in 2015.
https://www.which.co.uk/consumer-rights/regulation/s...

Consumer Rights Act is the current legislation:
https://www.which.co.uk/consumer-rights/regulation/c...

Good to know, but is there a reason you’ve been paying for something they provide for “free” with the domain?

I pay for a domain pretty much to avoid Google, but that’s handy to know they support that for others who come across this. Ta. Shame you can’t do this any longer for free with Microsoft Outlook account.

You pay for it for the extra features like, 50GB storage, 50GB archiving, unlimited forwarding/rules, unlimited shared mailboxes, mail filtering and guaranteed uptime with service credits.
Also you have the possibility of having other services from Microsoft too.

Thanks
Dan.

In reply to a post by candlerb:

In reply to a post by gary333:

You can’t send as your domain name email address in Hotmail nor Gmail, so not a great deal of use forwarding to those services.

I don't know about Hotmail, but you certainly can with Gmail. You add external addresses to your Gmail account, and then send E-mail as any of those addresses.

Settings > All Settings > Accounts and Import: Send Mail As.

It Works For Me™.

(The process of adding a new address includes verifying that you own that address)

+1

Just as well. I recently had a problem were an email recipient had a Gmail account where my emails from a Plusnet account went into her spam folder where she did not notice them. She only got the email properly when I sent it from a Gmail account.

Other Gmail recipients of the email appeared to receive it OK as they replied.

Odd!

I've logged a formal compaint with them. Let's see how they react. I've advised if they do not deal with this as a formal complaint I will have no choice but to seek legal advice / intervention.

It's a shame really. I've used Gandi for at least 6 years now and never had an issue. I wouldn't have much of a problem if they changed these terms come renewal time, but not even 1 month in since i renewed for anoter year (and at a signfincatly higher cost than preivous years) and they want to pull this fast one.

Still to this day they are advertising it as an included feature.

In reply to a post by gary333:

Good to know, but is there a reason you’ve been paying for something they provide for “free” with the domain?

I don't think they did when I started, been with Gandi for years.... but my experience of email with most domain and webhost companies is that it is of extremely lightweight capability. Ok for much home use, but nowhere suitable for any professional. Plus I learn useful skills (for my employment) from running my own MS365 service.

Makes sense, thanks for explaining. To be fair to Gandi, not sure what spam features they have but I haven’t had a spam message in many years (well not one from any company I haven’t given my email address to as Matalan and Wayfair love to spam).

In reply to a post by gary333:

Makes sense, thanks for explaining.

No worries, I have quite a few domains, some go back to the mid 1990s ... long before Google and when free open source SpamAssassin was invented.