Almost 18 months with ADSL24

around the 25th of this month I will have been with ADSL24 for 18 months. that is the longest I have been with any broadband ISP apart from BT and i was on a 18 month contract with them.


Here to the next 18 months, i can't see myself moving from where I am unless money becomes a issue

I like the way their off-peak starts at 20:00hrs for some of their FTTC offerings...very rare. Especially with no shaping or throttling. Truly unlimited so far too!

No intention of moving either.

DrT

I don't have FTTC, not avialble here and I not sure if I am really interested, why do I need 30Megabits for? A bit more speed would not hurt, maybe getting up to about 8megabits, but not that bothered.

I am on ADSL24 Cable and wireless LLU service and it is unlimited, well as unlimited as you are going to get, unless you do 500Gb a month then I expect they will say something. No traffic mamangement , now that is what I like and I avoid going though Bt equipment,, which is a good thing as well.

I was glad to get FTTC as my line was rubbish ADSL-wise. Tweaked to the max could only get 7M. Speed is always handy, especially as my sync increased from 3.6MB/s to 4.7 due to some BT tweaking - hope I have got the units right.

Seems less temperamental than ADSL too.

drT

hi
a previously very happy adsl24 (basic adsl, not even adsl2) customer here. ive been with them for nearly 5 years. All the fuss in shifting from enta to murphx didnt seem to affect me much and i stayed. ive never really suffered with slow speeds. It is slower off-peak but i accept that and i can still usually get 400 kbps off peak (and a max of about 600 kbps peak).

However, since yesterday morning its been a car crash. my speed has dropped to a staggering 12kbps max. ive done about 30 speed tests, all exactly the same. my upload speed has been unaffected (38 kbps).

my router stats are here - and are as per usual:
System Up Time 06:35:10

ADSL Link Downstream Upstream
Connection Speed 6432 kbps 448 kbps
Line Attenuation 20.0 db 11.0 db
Noise Margin 15.3 db 24.0 db


this is my latest test:
11/13/2011 5:12 PM GMT d/l 0.12 Mb/s u/l 0.38 Mb/s ping: 39 ms

what the hell can be going on? just in case i changed my router back to my old adsl modem to see if that made any difference but no. With my router still syncing at my usual speed - it must be something to do with murphx throttling me mustnt it? i raised a ticket yesterday but idoubt they will look at it until tuesday. ive always been happy with adsl24 and i really hope this isnt the beginning of the end.....

your thoughts would be much appreciated on what could be causing it

Russ

In reply to a post by DrTeeth:

I was glad to get FTTC as my line was rubbish ADSL-wise. Tweaked to the max could only get 7M. Speed is always handy, especially as my sync increased from 3.6MB/s to 4.7 due to some BT tweaking - hope I have got the units right.

Seems less temperamental than ADSL too.

drT

I get between 3.5-4Megabits depending on what router I use. sure it be nice to have more, but I am happy with what I got.

the problem with FTTC is that they all have some sort of limits even ADSl24 and FTTC is a Bt thing, try to avoid Bt if I can. they can't even run a decent ADSL system, so how on earth can they run a decent fibre system?


Irrelevant anyway as I doubt with will have fibre here for a while, if ever.

That is not good, it looks like you are being throttled, but I did not think they throttled, but then I could be wrong.

Hope you get it sorted

We don't throttle, so it looks like a profile issue.

If you can PM me your details I'm more than happy to take a look, however we will respond using your open ticket rather than on here rather than confuse this thread.

However looking at your username on here I located your account with us and can see that it is simply an IP profile issue.

On the 12th Nov 2011 around 01:46 your router connected to the BT exchange at 160kbps causing the IP profiling system to reduce your profile to 135k - hence why you are seeing 0.13Mb on the speedtest site.

Although your SYNC speed is now back to normal it can take BT up to 72hrs on the old 20CN platform to update, so that will solve the issue for you.

I've also requested a manual reset for you in hope they can manually kick the profile.

Looking over the past week I can see your SYNC has been all over the place, from 7Mb to 160k, so there is something causing noise/interference on your line.

Has anything at all changed lately with regards to your setup? Any new phones or sky boxes connected up or sockets installed?

Thanks

James

Edited by deleted (Mon 14-Nov-11 15:09:28)

That post was one of the reasons i joined adsl24, great service and support even though i have not had a connection since my migration date on the 9th. But am sure once its solved a will be a happy customer

thanks James for your comments
I should state for the record that my speed returned to normal this morning - probably after the manual kick that James gave it.
It was not anything to do with adsl24 - and appears to have been me knocking the phone connection so that the connection became poor for several hours on friday night, saturday morning - thus causing the ip profile change

i hope that was the only reason, ive not changed any equipment recently and as ive not had any problems before, fingers crossed....

that was the first ticket ive raised and adsl24 dealt with it quickly. Ive always been happy with the service and this confirms it

thanks

Well as said i have connection issues from day one of migration when the idiots at BT exchange moved me onto the new kit with C&W. From day one i knew it was a BT engineer fault as its not the first time i have had this. After doing a line test with everything plus the faceplate removed, it looks like a voltage issue and now just waiting on that to be fixed.
I know not all BT engineers are stupid but some clearly are.

George Anderson is my account name encase ya need to look it up James

I am glad you got it sorted, just a shame you still on the BT kit, I was glad to get away from the stupid profiling that Bt does. Thank goodness that Cable and wireless decided to unbundle our exchange just before they closed down Bulldog.

I am with ADSL24 11 months now and I cannot fault them one bit. Started of on ADSL then with a lot of help from James I was able to get a fibre order pushed through which I am more than pleased with as previously on a 1Mb connection and now getting aroung 2.3MB/s as the line is now on a 17a profile.

I have not been using my 30Gb allowence (Highest 17GB in a month) as I would download after midnight or at weekends and get full speed with no restrictions or throttling at any time of day or night. I am tempted to opt to the businees option to give me the free use after 8pm on weeknights as I am starting to use iPlayer more in the evenings so maybe after xmas upgrade the line to that and convince myself the extra £10 a month.

I would not hesitate to recommend ADSL24

C&W don't like the BT 2 wire
Router works fine with next door neighbors connection but now hates our line with C&W
Netgear is now holding solid

Edited by deleted (Thu 17-Nov-11 10:19:55)

Things have not been good for me lately. Peak times sees me slowing down to around 1 meg. I have contacted support but they cannot do anything unless my speed drops below 600kbs, which is the threshold at which the BT speed tester will perform extra tests.

Fortunately for BT, the lowest it goes is about 800, so I have to make do with rather slow internet from around 8pm to 10pm.

At 8:43pm:

Download speedachieved during the test was - 1183 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

Edited by deleted (Tue 22-Nov-11 20:43:59)

THis definitely looks like a hot VP issue as your SYNC and IP profile are both perfect. Out of interest are you on wireless or ethernet, and has another router and PC been tried?

In reply to a post by iwish:

C&W don't like the BT 2 wire
Router works fine with next door neighbors connection but now hates our line with C&W
Netgear is now holding solid

Not that impressed with my netgear, my old speedtouch 585 is far better, holds at a lower SNR and gives me a bit more speed. the netgear seems to just disconnect for now reason at all and yet it got a SNR of 10 most of the time.

the problem with my speedtouch is that after a couple of weeks it cuts out and I have to leave it for a day or so and then restart it, so will have to replace it at some point, but with what?

Saying that I may take it apart over the week end and see if there is dust blocking the vents. after all it is a few years old, so there is bound to be a lot of dust in it.

In reply to a post by Deady:

Things have not been good for me lately. Peak times sees me slowing down to around 1 meg. I have contacted support but they cannot do anything unless my speed drops below 600kbs, which is the threshold at which the BT speed tester will perform extra tests.

Fortunately for BT, the lowest it goes is about 800, so I have to make do with rather slow internet from around 8pm to 10pm.

At 8:43pm:

Download speedachieved during the test was - 1183 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

Sorry to hear that, I am glad I don't have to rely on Bt rubbish any more.

That is what your support have said too, James.

"While BT are conceding that there are problems at the exchange with congestion (the 'virtual paths' 'running hot') it's also noted that while your service is affected by this it is still within the bounds of 'threshold rates' for your service and that because of this the service is not deemed by BT as running 'at fault' at present."

I'm just in the unfortunate position of being pretty much riiight on the lower threshold before action is taken. But rest assured as soon as it drops below that threshold i'll be back in touch

I'm surprised at how low they are allowed to set the threshold, really. 600Kbs is acceptable on an 8 meg service? Hmmm....

Thresholds are actually above what the Committed Bit Rate that almost all providers use when populating pipes.

Problem is a VP can run hot for a few days, and then be fine, so allocating more capacity just because of a spike can prove 'expensive'.