LLU migration dates accurate?

Hi
I signed up to Vivaciti's Surfwise LLU product (fed over talktalk llu) I had an email the other day from Surfwise stating my expected go live date was today - how accurate are these dates? Nothing seems to have happened yet, was just wondering how often these things run over.

Thanks

Edited by deleted (Mon 12-Mar-12 15:11:40)

If you have had an email from surfwise with your broadband username and password then the dates do tend to be good but the migration itself can occur anytime during a 24 hour window.

Hi
Thanks for your reply - I was under the impression that 20CN to LLU required work at the exchange so assumed a working window of somthing like 8am -5pm - is this not the case?

In reply to a post by huwwatkins:

Hi
I signed up to Vivaciti's Surfwise LLU product (fed over talktalk llu) I had an email the other day from Surfwise stating my expected go live date was today - how accurate are these dates? Nothing seems to have happened yet, was just wondering how often these things run over.

Thanks

I know that each time my service has been changed it's been during office hours , i suppose in some areas that could vary a bit though. may be it's case of if they can, they will always do them inside office hours

My surfwise migration took place a day after the date on their email. I think it depends how busy openreach are.

Cheers Banger - that's good to know it didn't take too long after the scheduled date. As its almost 5pm I guess I'm out of luck for today.

Mine was around 10am the next day, 10 mins downtime.

My migration to the same product happened the day after the date too (2nd march rather than 1st).
I looked at about 6am the next day and router was stilll connected to the previous ISP. When i looked again at 9:30am i had lost connection and put the login details in and was up and running.

I didn't get an email to say it was live until 5:35pm on the day it went live.

I think someone actually has to visit the exchange to connect you from BT equipment to Talk Talk equipment still so it probably won't happen until the morning now.

Still nothing - have sent an email to vivaciti to see whats going on.

Let us know when you get connected and what speeds are like.

Got connected around 1pm yesterday.

Line stats:
ADSL Link Downstream Upstream
Connection Speed 15897 kbps 1022 kbps
Line Attenuation 24.5 db 14.9 db
Noise Margin 6.1 db 9.3 db

Was hoping for around 19000kbps seeing as my adsl1 stats were 21.5db attenuation and 8.1 snr downstream.

I would have expected more from that attenuation. You could try a different router or tweak down the SNR if the line is stable.

Wow.. if thats what you get with your line then mine wont be great at 40db att/8db SNR and a 6944 sync on ADSL1

Have to see what the ol' HGV2700 is up to - I still have my 585v6 too so I may try a comparison.

Roll on the 20th!

Im using a DG834GT but I've also tried a 585v6 with same results. Might post a thread in the general section see if anyone knows about any sort of initial dlm that might be causing it.

i'm spose to be connected today still nothing guess it will be tomorrow

I was expecting migration to happen 20th march, today I get an email from the provisioning team saying

We are pleased to advise that your order for Surfwise Variety is expected to go live on 15-03-2012 .

Nothiing so far... and its late afternoon nowssss so I guess I need to wait for the connection to drop when they shift me over.....
*fingers crossed*

A lot of the migrations have been a day late it seems.

Still nothing very weird -_-

Give Vivaciti a call they should be able to confirm when the job is due for completion

he just did something and it connected

umm

speed is ....[censored]

http://www.speedtest.net/result/1837949500.png

Get on to Viva if speed is rubbish.

Your not alone - my speeds have gone south since about midnight last night. before that i was getting almost sync speed all day.

I tried phoning vivaciti tech support they didnt know of any issues just said to see how it goes!

http://www.speedtest.net/result/1838025732.png

In reply to a post by epyon:

he just did something and it connected

umm

speed is ....[censored]

http://www.speedtest.net/result/1837949500.png

My service was activated yesterday (Umlimited Annex M) and the speeds were [censored] poor at first.
I changed the DNS drom Vivaciti's to Comodo's and the speed was about what I expected. I have changed the DNS back to default and everything was fine. Not sure if it's coincidence or not.

With regards to getting in touch with Vivaciti just now....



seems they are having a DDOS attack going on right now, so calling probably for the best.

Edited by deleted (Fri 16-Mar-12 17:41:30)

They don't know whats going on its an account issue of some sort i guess

i'm using a temp Entanet account for now.

http://speedtest.net/result/1838028642.png

Edited by epyon (Fri 16-Mar-12 17:46:31)

In reply to a post by huwwatkins:

Your not alone - my speeds have gone south since about midnight last night. before that i was getting almost sync speed all day.

I tried phoning vivaciti tech support they didnt know of any issues just said to see how it goes!

TBH to both of you with poor speeds I wouldn't accept that. I have an automated tester that runs every hour with some small files. I haven't seen any slowdown apart from one blip the other day for a couple of test runs mid morning which cleared up itself. Calling is the best option as tickets only seem to get answered during office hours. Those sub 1 meg speeds are not acceptable. I'm on the O-bit network with TalkTalk tails. Dont know if we're comparing apples and pears here.

In reply to a post by epyon:

They don't know whats going on its an account issue of some sort i guess

i'm using a temp Entanet account for now.

http://speedtest.net/result/1838028642.png

Now those speeds are more like it.

Just wondering but why does some people on TalkTalk LLU via Vivaciti say both 'Vivaciti' and 'O-bit'.

Cheers

Could you tell me a bit more about this automated tester please? I'd like to set one up.

In reply to a post by jdowning640:

Just wondering but why does some people on TalkTalk LLU via Vivaciti say both 'Vivaciti' and 'O-bit'.

Cheers

Vivaciti = reseller, O-bit = Network, TalkTalk LLU = TT equipment in the exchange.

In reply to a post by huwwatkins:

Could you tell me a bit more about this automated tester please? I'd like to set one up.

It depends if you know how to program batch files. Make a batch file, use an application called wget to download test files, I use Zen, BT and one from my Viva webspace. Wget is a command line program and you can set it to log download speeds etc to a file. Use Windows Scheduler to run the batch file once an hour. Review the log file once a day. I think there maybe a program that does all this for you, might have to creatively google to find it, cant for the life of me remember it's name.

Edit: I've remembered, JDs Speedtester, http://www.gmwsoftware.co.uk/ might be what you are looking for.

Edited by Banger (Fri 16-Mar-12 18:18:40)

I was migrated this afternoon, apart from an issue resetting my MTU - BT software in my 2 wire HGV2700 has been infected with a glitch that wouldnt accept a new MTU - luckily I have several 2700s that are without the lastest software, so by the time I fired up the line it was 6 pm and have lost a meg of sync over what I had at 3 pm. currently I have a sync of 9959 Noise marging at 5.5 but attenutaion has risen over the week to 43.3 from 40.8.

Tomorrow lunch time I will restart the router and see where we sync.. hopefully it will be back at the 10061 I had earlier - or higher

At least your getting a good sync for your line/attenuation how the line on speedtests?

8.6 megs.... lets see what we get tomorrow. I am seeing some errors here that I dont normallly see. thats speed test was at the time that has recently down as low as a meg in the evening.

Hope you get sorted out soon... the modest increase in speed here has been welcome, as is the lack of contention symptoms during the afternoon and evening

I've now switched to JDs Speedtest application from my batch file as it also tests ping and jitter as well as d/l and u/l speeds and has nice graphing options.

I thought the lite service was capped at 12mbps?

i've synced well over 14000kbps >.<

Good, innit?! http://www.gmwsoftware.co.uk/

In reply to a post by epyon:

I thought the lite service was capped at 12mbps?

i've synced well over 14000kbps >.<

I cant find the Lite package on the Viva page.

In reply to a post by BatBoy:

Good, innit?! http://www.gmwsoftware.co.uk/

Brilliant just what I was looking for. Very configurable too.

Broadband Unlimited

LITE.


http://www.vivaciti.net/internet/1/home-internet/6/p...

Maybe they put you on the wrong package, check portal or forgot to cap your line.

In reply to a post by Banger:

Maybe they put you on the wrong package, check portal or forgot to cap your line.

Indeed, like you I thought the OP was on Surfwise Variety LLU ??

I've been connected for two days so far myself and must say I'm very impressed so far with the service and speeds.

In reply to a post by epyon:

I thought the lite service was capped at 12mbps?

i've synced well over 14000kbps >.<

I expect it behaves like Be Retail. They don't cap it while the DLM runs, which is 1-3 days. That is then switched off, (settings "fixed"), and the cap applied.

The "Lite" stuff is to do with epyon, not the OP. Check the headers or look in Threaded mode.

In reply to a post by Lazza:

In reply to a post by Banger:

Maybe they put you on the wrong package, check portal or forgot to cap your line.

Indeed, like you I thought the OP was on Surfwise Variety LLU ??

I've been connected for two days so far myself and must say I'm very impressed so far with the service and speeds.

All these new signups and Viva will have to order some new pipes.

In reply to a post by Banger:

All these new signups and Viva will have to order some new pipes.

That's one of the advantages of being a reseller

Speeds have been rather erratic and disappointing over the first 24 hours.

Down as low as 1.67 Mbs according to trusty ol Jdast.

Line currently syncs at 10200Kbs

Lets see where this ends up........

Here's my first graph from Jdast.

http://tinypic.com/r/123m9uu/5

Not much variation hope yours settles down. 1.67mbit is low.

This one is a mix from my old UKFSN connection and some tests this evening from Surfwise.

http://tinypic.com/r/72y348/5

You can see Ping is up Jitter is all over the place and Im even seeing packet loss.

Interesting graph. Jitter is quite high.

Well they have not said much

all the said is sync is *fine* lol owell seems to be capped @ 14310 anyways

still got an account problem hope they fix this soon

dont really like using a agents login >.<

Edited by epyon (Mon 19-Mar-12 11:06:13)

Hi,
Do you have a ticket number that I can look at to check all is being done as expected.

In reply to a post by epyon:

Well they have not said much

all the said is sync is *fine* lol owell seems to be capped @ 14310 anyways

still got an account problem hope they fix this soon

dont really like using a agents login >.<

Well see below the LITE product is Not upto 24mbits and is capped at 12mbits so i don't see why you appear to think you have a issue with sync speed, as for having to ring enternet and use one of their agents log in credentials No you shouldn't need to do either really but if the product is sold as upto 12mbit and you are getting more , then surely this isnt a problem, more like a bonus to me if inp wasn't @ 2 it in theory would sync higher

In reference to www.vivaciti.net/product/1/home-internet/40/broadband-unlimited/6:

Broadband Unlimited Lite is an Upto 12Mb product with up to 1.4Mb upload. This service has Unlimited data usage and no FUP! This package is a premium package with high stability and good average latency. Ideal for gaming, VPN, VOIP and general/high demand use.

The package can have options set to change interleaving to on or off, set the SNR (to as low as 3db if the line will maintain it) and change line profile to make this one of our most stable services we have.

Prices include VAT at current rate.

Edited by tommy45 (Mon 19-Mar-12 18:07:52)

The issue was my throughput was 0.5Mbps but thankfully its been solved.

My sync was never an issue but thought it was funny them telling me stuff i already know.

Edited by epyon (Tue 20-Mar-12 16:08:51)

In reply to a post by epyon:

The issue was my throughput was 0.5Mbps but thankfully its been solved.

My sync was never an issue but thought it was funny them telling me stuff i already know.

I see, did they tell you why there was no throughput, or just sort it & tell you basically nothing, I would imagine it could of been down to the VLAN Be*cough o2 wholesale>>> into enta's network/data center not being set up properly or something enta's side

Edited by tommy45 (Tue 20-Mar-12 16:39:40)

There was an issue effecting some of our customers speeds at just under a meg, would seem it was some issue with one of the gateways and our IPs, a router power down and up was solving the issue for most but as of this morning the issue was identified and resolved at last.