Coms Complete subscribers.

Hi,
I have been informed By Coms CS after requesting a mac code, that in fact as I am on a "Complete" package (mpf) I dont need one.
I have ask new provider to action a "working line Takeover", which will essentially transfer/pull off the line from Coms. All they request is date of transfer to close my account.

Sounds fair enough. Just hope it is easy as it sounds.

That's worth knowing, ta

Just be careful with that, as the problem can be that MACs generally have a role in determining the notice period start date.

If you don't get a MAC (and it is true you don't need one) then you need to make sure you don't end up with a full month of COMS to pay after you've left. But giving notice early can be risky as there's no guarantee as to your move date.

The other difficulty is if you don't want to move both the line and the broadband to the same company. That has always been a problem with MPF.

MPF seems more trouble than its worth to me. Sure you get a great deal on phone & broadband as a package, but as soon as you want to move there seems to many hurdles.

Edited by bobble_bob (Mon 31-Mar-14 23:09:35)

Hi Robertos,
Thanks for that, but Coms did say that my 30 days notice would start from this date.
So now waiting to see if I can move without hassle or ceasing my line .

Who are moving to?

According to Xilo, I'd need to switch the line back to BT before they can offer a package.

Yes, had a chat with them and told me same. Said they will be able to do it when their new platform comes online in the future. Vivaciti are looking at it at the moment . So fingers crossed, so anxious to be shot of this lot now.... my lad was trying to download a game update last night and was being throttled to 5kbs.
Not the service I have been paying for.

Edited by deleted (Tue 01-Apr-14 17:45:49)

In reply to a post by bobble_bob:

MPF seems more trouble than its worth to me. Sure you get a great deal on phone & broadband as a package, but as soon as you want to move there seems to many hurdles.

Exactly why I would personally never touch it. I would not like to give up the hassle-free freedom to move ISP

SMPF can give about the same amount of hassle these days if you have a painful ISP in that respect. ANy ISP that requires you to have their broadband in order to have their WLR line rental.

E.g. the almost obsolete O2/Be.

From what Xilo and Vivaciti have said its impossible at the moment due to the way the system works to go from TT MPF to another MPF provider, and you have to go back to a BT phone line first

It's not impossible to go from TT MPF to another MPF service... it's just not possible for us at least to to TT MPF to TTB MPF.

Matt

Have any Coms users successfully moved to another provider with a TT MPF service? If so which provider have you gone to? I'm not keen on moving back to BT on an 18 month contract.

I am in the same position as the OP. i have a coms complete (LLU) package and I now want to migrate -but i am being told i must move back to a BT phone line first. That appears to cost £130 from BT. Is there a cheaper alternative? can anyone advise the best route?

also, how does this actually work in practice -do I inform BT that i wish to migrate away from Coms complete -so that BT then writes to Coms as there is no MAC in this process?

should i instead go with, say, Plusnet ,who also offer to transfer the line back to BT as part of taking their package, for a fee of £50. any advice appreciated from someone who has done this. I should never have gone for the LLU option.

keeping my phone number is not an issue -so would it be better just to dump the existing line completely and just get a new line

We can now do these takeovers you would need to send a request into the sales desk (sales {AT} vivaciti [DOT] net)

We can now do these transfers, drop a ticket into the sales desk.

Hi.
Excuse my ignorance, but could anyone please expand on what "TT MPF" & "TTB MPF" means?
I'm with COMS complete package & wish to migrate away. But as already mentioned by others XILO say I have to go back to BT first. Can this be landline only, then add broadband to it later by someone else? Don't want have to start from scratch as there are significant set-up charges.
Cheers

Is it possible to migrate from a Coms Complete package to separate Vivaciti packages for broadband and phone?

Ooo an escape route!

Is there much of a migration/takeover fee?

Could I have some clarity please on the meanings of SMPF and MPF ??

Steve

In reply to a post by vivaciti:

We can now do these takeovers you would need to send a request into the sales desk (sales {AT} vivaciti [DOT] net)

Thank you......... request duly sent to your sales email.
Nick

There's some useful info here: http://www.thinkbroadband.com/guide/migration.html

Yes, but there would be a charge for this as it would be a return to donor type order bring the line back to WLR, I am afraid I do not know what that charge is but if you send a sales ticket in they can find this out for you.

If its MPF to MPF then there should not be a fee.

SMPF (Shared Metallic Path Facility) is basically when the line rental company uses Openreach WLR (Wholesale Line Rental) and the broadband is LLU. (Complicated by the fact that as far as Openreach are officially concerned BT Wholesale is LLU just like Sky, TT and C & W).

MPF is when both the line rental and the broadband are LLU.

O2/Be were SMPF even when the phone line rental was through them. Sky LLU used to do SMPF and MPF but new customers now can only be MPF - except for the special arrangement for O2 and Be imports.

TalkTalk is MPF.

On MPF the line is invisible to BT Wholesale, and taking the line back to BT normally means putting it back on Openreach WLR, (thus making it SMPF), whereupon BT Wholesale can see it. It doesn't have to be taken back to BT Retail.

In reply to a post by bobble_bob:

From what Xilo and Vivaciti have said its impossible at the moment due to the way the system works to go from TT MPF to another MPF provider, and you have to go back to a BT phone line first

Errrrr it is now possible to go from one TalkTalk MPF provider to another MPF provider....only a couple of weeks ago i transferred from Talktalk residential to talktalk business. This wasn't possible a couple of years ago. Enter your number on the talktalkbusiness website (don't worry they won't spam you like the residential arm does) and if it says any of their packages are available then you can do a MPF transfer:
http://www.talktalkbusiness.co.uk/products-and-servi...

Signed up with Vivaciti yesterday, on a complete broadband (MPF) package. This is unlimited data , hence no peak/off peak hours.
They have put together this package for Coms refugees (their words) on Coms complete service, but as they do not do an" included calls" package they have made it unlimited to make up for this.
Migrating on the 16th April, so hope all goes smoothly
I am currently on "Coms Complete 100" package and rarely got to my 50 gig allowance let alone 100 when Coms doubled it.

Edited by deleted (Thu 03-Apr-14 20:16:15)

Thanks for the update, Nick. I was thinking of doing the same but I noticed that their complete package on their website (Phone lines -> Broadband Complete -> More Info) does have mentions of throttling P2P etc. Any idea if that includes this new package? I'm sure it can't possibly be to the degree Coms do but I'm still a little cautious...

Edited by deleted (Thu 03-Apr-14 22:47:25)

In reply to a post by Benjanyan:

Thanks for the update, Nick. I was thinking of doing the same but I noticed that their complete package on their website (Phone lines -> Broadband Complete -> More Info) does have mentions of throttling P2P etc. Any idea if that includes this new package? I'm sure it can't possibly be to the degree Coms do but I'm still a little cautious...

I did ask about Fup and peak hours on their Complete package, and the chap came back with the info I posted, IE there is none Also said I was free to mention this on these forums.. Seems this is special for Coms escapees as they say, so they must be happy for our custom, and they seem to have gone out of their way to help.
If you have doubts or questions drop them an email to their sales.

Edited by deleted (Fri 04-Apr-14 00:27:43)

That is great news but are we in contract with coms? do you know, perhaps I had best take that up with coms as they are changing our agreement we should be allowed out of any contract. I am on the Coms Complete DSL 100 which I believe is full MPF.

In reply to a post by smithcomputers:

That is great news but are we in contract with coms? do you know, perhaps I had best take that up with coms as they are changing our agreement we should be allowed out of any contract. I am on the Coms Complete DSL 100 which I believe is full MPF.

No you are not in contract with them if you have been transferred to Coms from ADSL24, I certainly am not.

What Nick said. I was a Complete 50 customer on ADSL24 and I've already requested a cease (and cancelled it) once already. There was no mention of this from Coms.

I've gone with the Vivaciti option myself now.

thanks to Nick for blazing the trail on the MPF route. this thread has been really helpful to me -so i thought i would share my experiences. i am also an ex adsl24 now on coms complete dsl100 (ie LLU phone and broadband). I have also started the migration to vivaciti, based on what Nick has said about the revised terms on no FUP.

incidentally, i did sign up to a 12 month contract with adsl24 in November 2013 (what a bad move that was!) - so technically i am bound in to coms until November but i raised a ticket with them ,referring to the FAQ sheet they provided us adsl24 customers with when the transfer to coms took place, which mentions no traffic shaping etc, and stated that the new throttling was a unilateral change to my ts and cs thus entitling me to leave now. They appear to accepted this -which they should, as it is the correct legal position.

i did also consider Xilo and have managed to convince them to look at their posiion again as they still thought that MPF to MPF was impossible to do. They now believe that they can but their system cannot currently cope with this manual transfer so they are having to redesign a new system their end to handle this type of order. they said it could take them a few weeks to do - but thios is unknown and theyve never done it before. Id rather go to vivaciti now as they appear to know exactly what they are doing

i was with adsl24 for 7 years with almost no problems apart from a few hitches when they were via enta. I have nothing but praise for adsl24 and am gutted that they sold out. Coms have really shot themselves in the foot on this one -spectacular incompetence.

if you are pricing a proiduct competitively ,and you want it to be genuinely unlimited, ie no FUP, no traffic shaping at all -then you have to have a usage cap (peak) at a sensible level. for years at adsl it was 30gb. that stops the jokers downloading the internet and saying it is their right to do so under the contract. why on earth coms raised this to 100gb peak allowance for the same cost, i do not know -and then they are shocked when they start to have problems?

i dont consider myself a very heavy user but i do d/l about 50 gb per month -so im quite happy to have an allowance cap at a sensible level and i accept that to have no cap i should have to pay a lot more. For coms to throttle me to 20kbps on all P2p -total? that is an absolute joke and i am out of there. good luck to coms in staying in business.