Vivaciti?

Is there anyone working at Vivaciti this week or are they all on holiday?

I was trying to migrate to them but wanted some more info first so I asked a question via their contact page on Monday about their broadband complete package which still hasn't been replied to.
Rather than delay further I decided to sign up to one of their broadband only packages on Thursday morning, only to fill in all of the required data and be met with a message saying that something had gone wrong and that my order would have to be manually processed and that I would be contacted shortly. Again, nothing from Vivaciti and its now Saturday.
Not exactly a good first impression is it?

There is definitely someone there, as I opened a support ticket earlier this week, which was answered.

Busy, I guess. They were really fast at replying to my questions last week but seemed much slower this week (only one message).

Due to supplier issues, my migration is delayed. 1 week in and still no date. Itching to get away from Coms Complete.

I enquired about their migration deal for Coms Complete customers this week but they hadn't had time to put together a full description of the package. It seemed a bit too back-of-an-envelope to feel comfortable with, so have put them on hold for now.

What info on the package did they supply to you?

Free migration, unlimited with no throttling, 1 month rolling contract, static IP and rental included for £26.40 a month. Not sure about phone costs; I don't use mine.

I agree with the envelope comment but I want to get rid of Coms and Vivaciti were the first on the scene.

In reply to a post by Benjanyan:

Free migration, unlimited with no throttling, 1 month rolling contract, static IP and rental included for £26.40 a month.

yup, same as they told me. They also said 7 days lead time for MPF migration was a bit tight so gave me the 16th ( next wednesday) as provisional date. So hope all goes thru ok.
As to phone costs there is an pdf of phone costs on Vivaciti website available to download.
I too cannot wait to be shot of Coms, Shame that certain stupid , outdated ideas from Tiscali have arisen at Coms. RIP ADSL24.
Also agree with original poster, ( my-brain-hurts) absolutely spot on.

Edited by deleted (Sat 12-Apr-14 20:41:38)

In reply to a post by ross1701:

Is there anyone working at Vivaciti this week or are they all on holiday?

He might be on holiday or poorly

He?

Vivaciti Ltd is listed as Proposal To Strike off and Karl resigned as a director of what could be the latest vehicle? J and V Data Services, a few weeks ago

Edited by deleted (Sat 12-Apr-14 22:37:24)

Hmmm this doesn't bode well. I wonder if Daisy will take migrations onto their business product?

Strange.

See this post dated 19 March when partial pointed out the vivaciti strike-off imminence. Yet he resigned as a director of the new company on 17 March. The remaining director was appointed on 15 February.

There could be many legitimate reasons for this.

In reply to a post by partial:

He?

Vivaciti Ltd is listed as Proposal To Strike off and Karl resigned as a director of what could be the latest vehicle? J and V Data Services, a few weeks ago

I was under the impression most of these resellers were one man bands.

Thats interesting to know will have a nosey at that on company check

Looks like history repeating itself. Vivaciti changed there name on here a few years back from something else when a couple of posters dug up some info on the previous company

When I enquired about moving from Coms on Monday 7th, this is the reply I got back. It didnt install confidence in me at all.

"The package we have would give unlimited data for £26.40 per month.
The issue you have is the you are on a fully unbundled service, this means to move to any different package type would mean having to move the phone line back to a WLR line and this would have costs and down time involved, there would be a termination fee if you moved house although we know what this is for our existing MPF customers we do not yet know if a charge would apply and if it would how much it would be as this take over service is a little new and untested, so if we say a termination charge would be £20.00 + VAT that would cover us although a charge may not apply at all."

Woody

The data we purchase is robust enough to handle a few hundred rather heaver users with no real issues.

I gather you want to move from from full LLU (MPF) to Partial LLU then? I think some downtime would be the case , with any ISP

Edited by deleted (Sun 13-Apr-14 13:40:12)

Same as what I was told earlier this week.
Can't wait any longer, taking the urine now with these pre dial up speeds most of the day and not communicating with customers, I have the impression they are aiming to lose residential and concentrate on providing a business service.

In reply to a post by nickscs:

I gather you want to move from from full LLU (MPF) to Partial LLU then? I think some downtime would be the case , with any ISP

Which is precisely why I stick with BT for my phone line. Totally hassle-free to change ISPs with zero downtime.

Post deleted by MrSaffron

In reply to a post by Theexecutioner:

"Vivaciti Broadband" means Vivaciti, K Prust T/A whose address is xxxxx

I don't even know who owns them and looks like that don't either.T/A = Trading As. So the owner is K Prust, with Vivaciti being the business name.

Edited by RobertoS (Sun 13-Apr-14 20:35:29)

Thank you for that Roberts but you miss the point a little

Who are adsl for you and if a limited company which is what their online process seems to indicate it wouldn't be a t/as. You are one or the other, not both.

If you were to sign up, who is your contract of service with and who then are you paying???

There was a thread in the Entanet forums a few years back which is probably archived now which put me off Vivaciti when i was looking for an ISP, a lot of things were brought up but never replied to or refuted. I'll check if i still have a link to it, i did have.

ADSL for You is merely another name under which Vivaciti sells. Quite normal. I'm still "me" T/A ABCD, and my customers when I was actually trading knew the business as ABCD.

I was selling hardware as well as the main business, and at one time that hardware included the Amstrad Word Processor kit that preceded them moving into IBM PC Compatibles.

There was no reason at all why ABCD could not also have had a trading name of "Word Processors for You" to sell that Amstrad kit, keeping the £3k+ stuff under the ABCD label.

Ouch! I just realised - you've possibly posted his private address there, which isn't allowed. I suggest you edit it out like I have in the quote. Otherwise your whole post might get deleted. This site Rule

Posting personal details

You may not post home addresses, personal phone numbers, mobile phone numbers or other personal information about a company's officers or employees even if this information is in the public domain elsewhere (e.g. the whois database). We do not want to be in a position of hosting this content.

It isn't necessary info here whether or not .

Not according to the valuations office. It has never been what is considered a private address.

Until Jan this year it was listed for business rates and has been deleted (maybe demolished?)

TE

You're failing to understand the point here

You sign up and the page mentions j and v data services ltd.
The terms mention vivaciti t/as Karl prust (who as other posters have pointed out, has resigned from said ltd company)

So who is the contract with? a ltd company cannot t/as a person (like j and v data services ltd t/as k prust)

TE

I didn't fail to understand the information I had . You have just given further information - what you see in the sign-up process . A place I've no reason to have visited.

I believe the T & Cs are the relevant data as they are of the legal format that is usually labelled "Legal". It wouldn't be surprising for detailed parts of the system to be later or missed. They also appear to me to be a very probable result of the resignation of K Prust from J & V directorship.

I'm not trying to excuse vivaciti, or say there aren't questions to be asked. I am saying that the T/A and the rest of what the two of us have just been debating are the least important of those questions. They are merely clerical.

I would say that your contract will be with Vivaciti as it's they who take the subscription each month and it's their Vat number VIES VAT number validation
J&V and the other name(which i don't think is a registered company name ) i have no clue about

And as for the strike off notice, a google search reveals that it may show as this purely because the company is late to submitt it's returns on time, so can mean nothing adverse, And looking at the history this years anual return is late (Feb/March) which seems to be the norm
03 Apr 2014 First Notification Of Strike-off Action In London Gazette (section 652) And we only on the 13th !!

Edited by tommy45 (Sun 13-Apr-14 22:02:45)

No limited company is mentioned in the terms.

And they don't say vivaciti T/A Karl Prust. That would be a nonsense. They do say, in an archaic format, K Prust T/A Vivaciti.

If you want to go into detail, get the detail right .

I googled J and V data services and this page said a director was appointed on 25 Mar 2014, Miss Sari Cash. Also appear to be a change of address of Vivaciti but yet to find the new address.

One of Karl prust's dissolved companies was named coincidently J V Data Services Limited that was dissolved in Aug 2013 JV data serv's info

Edited by tommy45 (Mon 14-Apr-14 11:02:07)

Indecently?
LOL

Address removed as streetview showed a mixture of housing/commercial at the location so could not be sure if this was a residence.

Some plans afoot to rebuild area, whether that has happened no idea.

Appointed on 15 Feb 2014. The date you give is when the change was reported to Companies House.

In reply to a post by RobertoS:

Indecently?
LOL

that's spell checkers for you

Hi,
Do you have a ticket number or if you can send me a PM with your line number I can get someone to have a look as we are only showing one failed order on our system that had been picked up, do you know what package and around what time you placed said order?

There are no changes going on, just some old faces on here that have created new accounts trying to cause the same issues.

Hi thank you for pointing that out, I have spoken to the web dev guys and it would seem due to an issue a restore of an old back up was completed and it would seem they used a rather old backup, this has now been resolved.

There's a typo at the start of the T & Cs. The "i" missing at the end of Vivaciti. "Vivacit is a trading name of ...".

Edit: That was fixed quickly !

Edited by RobertoS (Mon 14-Apr-14 14:23:20)

While you are on that, is this correct?

In reference to www.vivaciti.net/terms-and-conditions:

Vivaciti is a trading name of J and V Data Services Ltd whose address is 358 Lllll Road, ...

vs.

Our postal address for communications is: Vivaciti, 319 Ssssss Road, ...

Thanks for the info. Glad to see things are still going.

Yes no issues here, just a shame there are some trolls still on here that just love to try to stir things up a bit.

I don't think the word "troll" is appropriate for an ISP rep to use in a public forum . Whatever the circumstances.

Edited by RobertoS (Tue 15-Apr-14 11:54:20)

In reply to a post by RobertoS:

I don't think the word "troll" is appropriate for an ISP rep to use in a public forum . Whatever the circumstances.

He calls a troll to anyone who has a different opinion to him than himself or who dig up info that he prefers to be hidden

I don't recall the normal poster under the nick "vivaciti" ever using the word.

In reply to a post by RobertoS:

I don't think the word "troll" is appropriate for an ISP rep to use in a public forum . Whatever the circumstances.

Why not? If the cap fits...

There are faeces-stirrers here who will latch on to an ISP just because they did not use an apostrophe correctly a few years ago if their company accounts are late. They should get a life or try to get a job on the Private Eye.

Edited by deleted (Tue 15-Apr-14 22:41:57)

In reply to a post by RobertoS:

I don't recall the normal poster under the nick "vivaciti" ever using the word.

I have seen him call RJ and TK trolls

How very complimentary of you. Just trying to establish some facts isn't trolling by any means.

Just looks like you've changed the company name and registration at an apt time. Will you be filing accounts for Vivaciti Ltd? I assume the public purse would like some of your profits, or is changing your company a way to avoid that? Looks like it.

I am curious though, did you let your customers know about the change from Vivaciti Ltd to J and V Data Services?

TE

In reply to a post by vivaciti:

Yes no issues here, just a shame there are some trolls still on here that just love to try to stir things up a bit.

Trolling? Stirring up? After all posters have done to point things out in order to help keep you on the straight and narrow. You just can't help some people.

What is happening and why to Vivaciti Ltd?