Thanks Aquiss

Just moved to AQUISS and loving it so far!

Communication from them was great and everything went smooth.

Also thanks for the 6 months half price

Love the Control Panel for billing its easy to understand and works well.

Big thumbs up

Welcome to the forum, thanks for joining today

You've done a very professional and timely post considering the recent conversation here about this ISP, not sure if thats a coincident or not.

I look forward to you being a regular contributor here and this post doesn't turn out to be a one off driven by a different agenda.

I've got a lot of love for Aquiss too, took a cityfibre line in May last year. The first year cost is very competitive and a steal for the level of performance and support you get. I love at the end of the short 12 month contract the price doesn't jump up and you don't need to re contract. No anual price rises either. Perfect.

It's been solid so no need to contact support for any problems but I did recently upgrade the speed when XGS-PON became available, was all done through a support ticket quickly and efficiently. Can see me staying a while, can't fault them so far. Their office is quite local to me too so nice to support a local family run business. IMO they deserve all the credit and some. I have no problem recommending them, they are spot on.

I also think they deserve their own forum section.

Yes they should have their own section i see many others do.

There aren't enough posts to make it worthwhile - generally only the large ISPs these days have them (apart from maybe a few that are historical or that used to have more activity).

Good timing for this post indeed.
I've just migrated from BT to Aquiss and it was a very pain free experience. Switch over day came and went without any interruption.
I did have some issues at the start, which after discussing with support, it turned out to be an issue with my router.
I can say the difference between Aquiss support and BT is day and night, and I don't mind paying the slightly higher costs for such service.
All in all, well done Aquiss.

My service was top level from Aquiss SoGEA 80/20 since last December 2024. Got first issues as it was sorted out straight away to bring Openreach engineer to make sure SoGfast removed from the line card jumper at the cabinet to connect SoGEA. As my line was ceased by UnchainedISP to disconnected SoGfast and order SoGEA from Aquiss where the problem is on SoGfast still left at the cabinet. Since resolved the SoGEA was stable since December 28th 2024, full sync 80/20 and 6 months half price.

Well done Aquiss for top level of support.

Edited by adslmax (Mon 31-Mar-25 10:03:46)

"I look forward to you being a regular contributor here and this post doesn't turn out to be a one off driven by a different agenda."

Strange comment!

In reply to a post by broadband66:

"I look forward to you being a regular contributor here and this post doesn't turn out to be a one off driven by a different agenda."

Strange comment!

Not really fella, I thought it was loud and clear and had everything you needed to work it out as long as you read the whole post.

Edited by PCJM40 (Tue 01-Apr-25 21:56:58)

Well matey. Most posters in this thread are complimenting Aquiss.

Were you refering to another thread?

In reply to a post by broadband66:

Were you refering to another thread?

Clearly you have missed the point fella so its best we leave it there.

And a Thanks from me too!

Ok Matey!

If I was thinking about moving to a new ISP, I would pay more attention to posts about things going wrong and the ISP’s response/management, than I would to posts about seamless installations. The latter is the norm for most installations/migrations irrespective of the choice of ISP.

Aquiss is indeed a very good ISP, and one that communicates well when things go awry (often for reasons outwith the ISP’s direct control). As far as the billing portal is concerned, I confess that in the years that I have been with Aquiss, I have looked at it once. The monthly billing emails contain all the information that I need.

Edited by GoWest (Fri 04-Apr-25 16:46:22)

I was with Aquiss on an FTTC service in 2016 (I can still see the old tickets from back then in their support portal) and apart from some issues with the connection they were great. Martin was always spot on with the support.

So when the time came to move ISP's who did I consider 1st.. Aquiss.

I did look at other providers but over all the offer at time was the best one.

In reply to a post by itsgreenbeans:

Yes they should have their own section i see many others do.

TBH I did ask about this years ago, and I think the answer was there was not enough posts to make it worth the effort to have one added.

They seem to cope well enough on here

In reply to a post by CJT:

In reply to a post by itsgreenbeans:

Yes they should have their own section i see many others do.

TBH I did ask about this years ago, and I think the answer was there was not enough posts to make it worth the effort to have one added.

They seem to cope well enough on here

Aquiss was the best offer for 50% half price for 6 months is a win win for me, but if UnchainedISP did offer this, I probably stayed with them.