Hi-Velocity MAC Code

Requested my MAC code from Hi-Velocity on Friday last week
till now i have not heard a thing from them

Sent the Request to Cancellations as per their Web site
also asked Accounts for confirmation they had received my Request

I dont expect much in life but i would have expected to hear something by now

Is this standard for Hi-Velociity ?

>Is this standard for Hi-Velociity

Seems to be, well it was when I was with them and it doesn't seem to have changed much since then

They did the same to me when i left. Only time i had issues with them.

I called on the 5th working day and the idot i spoke said "no we dont have to give you a MAC code within 5 days we just have to adknowledge the request" So i read them the right act and failed a complaint with offcom and emailed Anthony. MAC code arived within the hour.

In reply to:

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Is this standard for Hi-Velociity ?

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Yes.

Has anyone got the wording that needs to be quoted to them
Regarding giving out MACs in 5 days ??

Its at times like these i am Glad my Brother in Law is a solicitor

I want my MAC and i want it now
I have fulfilled my Obligations now i want them to do the same

It's a requirement of Ofcom general condition 22 for over a year now.

See http://www.thinkbroadband.com/news/2973-compulsory-migration-process-for-dsl-providers-from-14th-february.html

But they dont even answer Emails now

They used to be good but have gone down hill recently

Still to choose a new ISP ??? Maybe Sky Connect

Sky LLU has a good reputation, Sky Connect does not.

Hmmm
Who to go with
Dont have LLU and probably never will

Any suggestions

Have a look at IDNEt. One of the very best. Check out their forum on TB and www.idnetters.idnet.co.uk

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