You need to phone OFCOM and say by phone or email they will not release a mac code.

Complain to OFCOM.

http://www.ofcom.org.uk/complain/internet/switching/switch/

Hi All,

I've tried to get my MAC code and it has been 6 working days now. I have emailed or phoned pretty much every day and given promises that it will arrive etc. Should I just complain to OFCOM?

I'm getting really P1553d off as I need to migrate ASAP. I guess the billing date is coming soon so they will probably release it then.

Any advice?

Cheers
Dan

Complain to Ofcom. It should be supplied, or a valid reason why it can't be supplied, within 5 working days.

Seems like everyone who ask for a mac code have problems getting it.

They are still going?

Going from my experience you should get it soon after the billing date...

Hi everyone,

I'ts been many working days and I still do not have a mac code! I have complained to OFCOM but they have said they do not act on individual cases but can send an email to Hi-Velocity telling them they are monitoring the complaint.

LOL

Does anyone have any suggestions?

Dan

Cease and provide.

Best idea is to e-mail Anthony and see if that gets you the required MAC code - providing you haven't e-mailed him already that is. That's how I got my MAC code when I wanted to move provider (prior to the new MAC code regs).

still haven't got my mac code, but naturally they have sent me an invoice...

What is Anthony's email address?