Thank's for taking the time to reply here, Just to be clear on the point of 1 month conrtacts, Is this the question that you referred to >

I'm not a fan of long term contracts, are there any arrangements we can come to?

In which your answer was

Yes. A 12 month contract is the default option, however, if you would rather have a 1 month minimum contract, this can be arranged via a one-off upfront £49.95 fee at the start of the contract.

But as you are currently offering 2months free + free line activation or migration
This would suggest that currently this would be free for both 12mth and monthly contracts , as no where on the promotional add for the offer does it indicate that there would be charges relating to inbound migrations,
So why point to Q2, when in the Small print section below it also would appear that no charges exist for migration , the only charges are £30 cease fee and £ 79.95 house move

The Small Print and Highlighted Key Facts

The following section is a little more technical, but fear not, if you are unsure of any of the contents, please do get in touch with our customer services team. We are always only to happy to help translate this into understandable context.

The inbound migration (joining Aquiss) charge from a current BT based broadband service to the Aquiss Family Unlimited broadband range is £0.00 (one-off). Migration from a non BT based broadband service (known as a LLU service) will be chargeable at £0.00 (one-off). An internal product range change, where moving from another Aquiss product range to the Aquiss Family Unlimited broadband range, will be subject to a £0.00 (one-off) charge. Activation of broadband on a telephone line where no broadband currently exists will be chargeable at £0.00 (one-off). Ceasing the broadband service in full (no outbound migration) will be subject to a £30.00 (one-off) Broadband Cease Charge and the settlement of any remaining months of the minimum contract (if applicable), otherwise migrating away from Aquiss via the use of a valid MAC Key that we supply, will not be charged a Broadband Cease Charge, however the settlement of any remaining months of the minimum contract (if applicable) is expected. Moving the broadband service to another property (house move) will be subject to a £79.95 one-off charge.

All prices include VAT unless otherwise stated and are shown in GBP. E & OE.

it may be an error on your web site, but you should i think ensure that the info given is upto date and accurate ,of else you could get accused of mis leading or mis selling , and those that may do this could have grounds to end up not paying the fees Source of the info Aquiss

Edited by tommy45 (Fri 09-Mar-12 19:10:49)

In reply to a post by tommy45:

But as you are currently offering 2months free + free line activation or migration
This would suggest that currently this would be free for both 12mth and monthly contracts , as no where on the promotional add for the offer does it indicate that there would be charges relating to inbound migrations.

We have signed up literally hundreds of customers since the start of the current offer and no one, as far as we know, has read the context of our web site in the way you have. We also asked our community to check the wording and not one expressed concerns you appear to be raising.

We clearly state (or needs to be clearer from what your saying) that we offer all customers free migration or free activation + 2 months free service. By default we do this over a 12 month contract or make a charge if the customer wants a 1 month contract, but we still honour the free migration/activation and included free months (if applicable). At no point are we charging for an inbound migration (which you believe we are).

At point of sale all costs will be presented. A pre-sales customer, if there not happy can discontinue the ordering process. All we are doing are trying to supply what we feel is a fair service, with options for those interested. I believe your looking for catches and problems where we are not trying to produce any. If you don't trust what we are quoting or doing, then I honestly recommend you look at alternatives.

Added Later
I would like to add that we have spent and continue to spend large amounts of time to make as much as we can as clear and bold as we can. Many pages have been altered to include clear and easy to read common Question and Answers. We are phasing out small print bit by bit. Your comments this evening clearly show that we have a bit more work to do to get that final polished effort completed, however I do feel we are taking large steps recently. We have already phased in ASA rules that come into force from April. We have included expected performance sync ranges for well over 12 months and have streamlined the web site to try and make it as easy to understand for readers.

Edited by aquiss (Fri 09-Mar-12 20:07:27)

In reply to a post by aquiss:

In reply to a post by tommy45:

But as you are currently offering 2months free + free line activation or migration
This would suggest that currently this would be free for both 12mth and monthly contracts , as no where on the promotional add for the offer does it indicate that there would be charges relating to inbound migrations.

We have signed up literally hundreds of customers since the start of the current offer and no one, as far as we know, has read the context of our web site in the way you have. We also asked our community to check the wording and not one expressed concerns you appear to be raising.

We clearly state (or needs to be clearer from what your saying) that we offer all customers free migration or free activation + 2 months free service. By default we do this over a 12 month contract or make a charge if the customer wants a 1 month contract, but we still honour the free migration/activation and included free months (if applicable). At no point are we charging for an inbound migration (which you believe we are).

At point of sale all costs will be presented. A pre-sales customer, if there not happy can discontinue the ordering process. All we are doing are trying to supply what we feel is a fair service, with options for those interested. I believe your looking for catches and problems where we are not trying to produce any. If you don't trust what we are quoting or doing, then I honestly recommend you look at alternatives.

Added Later
I would like to add that we have spent and continue to spend large amounts of time to make as much as we can as clear and bold as we can. Many pages have been altered to include clear and easy to read common Question and Answers. We are phasing out small print bit by bit. Your comments this evening clearly show that we have a bit more work to do to get that final polished effort completed, however I do feel we are taking large steps recently. We have already phased in ASA rules that come into force from April. We have included expected performance sync ranges for well over 12 months and have streamlined the web site to try and make it as easy to understand for readers.

OK so in the most basic terms
A customer who wishes to migrate(with a valid MAC & whilst the offer is on )from their current isp on to one of the family unlimited products (be wholesale) but does not wish to be tied to a 12mth contract chooses the 1 month option,

Would they be charged a up front fee of £49.95 or not ?

As the way i see it or it reads to me is somewhat conflicting

in the small print it says fee of £0.00 ,

offer add also suggests no upfront fee payable,

But your Q &A section, answer to Q2 does suggest that the fee of £49.95 would apply

As for looking for catches ,no i wasn't

But if the upfront fee will be payable to those wishing to take advantage of the current promotion who don't want a 12th contract then that could be a little clearer or the relevant info included on the promotion it's self that's all

Just had a look and it seems simple to me.

12 months contract you get 2 free months and free line activation\migration
1 month contract you get 2 free months and free line activation\migration, but pay a one of charge £49.95

In reply to a post by Kimi:

Just had a look and it seems simple to me.

12 months contract you get 2 free months and free line activation\migration
1 month contract you get 2 free months and free line activation\migration, but pay a one of charge £49.95

And what does this £49.95 fee represent if it's not a connection /activation or setup fee, ? all are the same thing

Be wholesale is running a offer to the wholesalers consisting of 2mths free and free activation /migration therefore it should apply to both 1 month and 12mth contracts why because most resellers only offer monthly contracts,

This fee i would think would only apply if no promotional offer was in place , but it is this point that i would like clarification on, IMO if the fee stands then they (aquiss) aren't passing those savings they gained from be wholesale on to all new customers.

Edited by tommy45 (Sat 10-Mar-12 12:51:52)

In reply to a post by tommy45:

And what does this £49.95 fee represent if it's not a connection /activation or setup fee, ? all are the same thing

Be wholesale is running a offer to the wholesalers consisting of 2mths free and free activation /migration therefore it should apply to both 1 month and 12mth contracts why because most resellers only offer monthly contracts,

I would imagine the fee for 1 month contracts would be to stop people getting free broadband for 2 months then moving to another wholesale provider and getting another 2 months free etc etc.

Seems fair to me.

In reply to a post by Kimi:

In reply to a post by tommy45:

And what does this £49.95 fee represent if it's not a connection /activation or setup fee, ? all are the same thing

Be wholesale is running a offer to the wholesalers consisting of 2mths free and free activation /migration therefore it should apply to both 1 month and 12mth contracts why because most resellers only offer monthly contracts,

I would imagine the fee for 1 month contracts would be to stop people getting free broadband for 2 months then moving to another wholesale provider and getting another 2 months free etc etc.

Seems fair to me.

But they still would get 2 mths bb for £50 , and in any case this doesn't cost the isp as be wholesale are not charging for it , but surely the only cost they may incur would be a cease fee should they not migrate out ,

I think that should this fee still stand then it's an unfair penalty for not wanting to be tied into a 12mths contract with a company that you know little about,or how good or bad the choice of service that you select will work out for you ,

But if you think about it, if all aspects of the service are good, then customers on monthly contract will most likely stay with them,(I know that i would) it's only those who are not happy with the service who will leave , generally speaking ,

Edited by tommy45 (Sat 10-Mar-12 14:36:32)

Looks like Xilo are being coy about not passing on the Bewholesale offer.

The other daisy reseller adsl24 if passing the offer on

http://adsl24.co.uk/broadband/home/?offer=specialoffer

In reply to a post by HighBeta:

Looks like Xilo are being coy about not passing on the Be wholesale offer.

The other daisy reseller adsl24 if passing the offer on

http://adsl24.co.uk/broadband/home/?offer=specialoffer

Xilo are being coy about whether they are able to offer the be wholesale service to existing customers of be/o2 or not too
But ADSL24 is not offering the 2months FREE Vivaciti only doing free connect/activation also, (but was doing so before the be wholesale announcement )

No in my book unless they are passing on both 2 free months and set up /activation /connection or whatever they wish to call what is a connection fee, then they are failing to pass on the saving to the customer so matter how they want to dress it up, if any of them want my business then i would expect both on a monthly contract ,
I look at it this way on any monthly contract it's really 2mths min term as they all require 30 days notice and would normally bill for this , So it's an opportunity to see how good or bad
the be wholesale service is, plus the other aspects such as peering ect
along with customer service and tech support (should it be needed)
Should someone not be happy with the new service then at least it hasn't cost them to find out i would see this offer as an opportunity to increase the customer base and would pass both on to new customers instead of only part of the offer

tommy45,

I have read the last few of your posts and need to correct what I believe is a belief on your part that BE Wholesale are offering stuff which ISPs are not passing on. BE Wholesale have recently indeed started to offer a free activation/migration to partners (started feb and ends April). They are NOT offering any free months. Any ISPs doing other things are doing it themselves, within their own marketing concepts.

Our deal, was done off our own back, started in December of last year (we swollowed costs ourselves). We also have no plans to phase this out in April. Our deals therefore goes beyond what BE Wholesale is supplying to market.

It has be said, just like with BT, ISPs can take wholesale costs from Be and package these up as they see fit. ISPs don't have to pass savings on in a consistant manner. We all have different business plans, costs, market penetration etc that will be factored in.

Edited by aquiss (Sat 10-Mar-12 15:32:35)