In reply to a post by aquiss:

I have read the last few of your posts and need to correct what I believe is a belief on your part that BE Wholesale are offering stuff which ISPs are not passing on. BE Wholesale have recently indeed started to offer a free activation/migration to partners (started feb and ends April). They are NOT offering any free months. Any ISPs doing other things are doing it themselves, within their own marketing concepts.

I hold my hands up on that my mistake,im sorry, yes you are correct they are only offering the free connection .activation and not the 2 free months

I have 2 questions for you based on the scenario below
A new customer who signs up to a monthly contract with you ( All be wholesale products )
Would they :

1, Get a free connection /activation/migration ?

2 , Also get the 2months free that you are currently offering ?

Simple yes or no answers will suffice

Edited by tommy45 (Sat 10-Mar-12 16:03:42)

I really don't understand where you're coming from on this, all the prices and any fees are crystal clear on their web site. Different companies have different products to offer and they try to sell at a price that gives them the best profit, keep customers and also bring in new customers. If they get this wrong they have to look at pricing again, it can be a fine line.

If what you see is not for you then look else where until you find one that does suit you.

Someone as good as tommy at picking holes in other companies pricing structures, methods,(Resellers), and infrastructure/support failings, (Be Retail), should surely be able to make a fortune setting up a superior vISP of his own.

There's plenty of one-man Enta resellers, and once started then adding in Be Wholesale and TalkTalk Business Wholesale can't be so difficult to a bright spark with go and guts.

I have to jump to the defence of tommy45 here. He has a goon knack or reading what is actually said rather than what is intended - not saying he is 100% right though.

I recongise the same skill that I have. 2 small examples:- in my single days before meter reading were done in the evening, I got a letter from my electricity co to say they had tried to read my meter 3 times and if I refuswed they could break in to read it. I phoned them and made it quite clear I was not refusing. I was just not going to take 1/2 a day off work unless they would pay me (I'm a dentist). I must have got one of the first evening readings in the UK.

Solicitors' letters, when asking for a report always end with "We promise to be responsible for your reasonable fee". Who can tell me what this *really* means - your chance to shine tommy .

DrT

In reply to a post by DrTeeth:

I have to jump to the defence of tommy45 here. He has a goon knack or reading what is actually said rather than what is intended - not saying he is 100% right though.

I recongise the same skill that I have. 2 small examples:- in my single days before meter reading were done in the evening, I got a letter from my electricity co to say they had tried to read my meter 3 times and if I refuswed they could break in to read it. I phoned them and made it quite clear I was not refusing. I was just not going to take 1/2 a day off work unless they would pay me (I'm a dentist). I must have got one of the first evening readings in the UK.

Solicitors' letters, when asking for a report always end with "We promise to be responsible for your reasonable fee". Who can tell me what this *really* means - your chance to shine tommy .

DrT

The wording We promise to be responsible for your reasonable fee To me would depend on what they decided was reasonable, rather than what i or other would deem to be, So i would say it means very little

Also it isn't very concise as they do not actually state that they will pay what they consider to be a reasonable fee, they use the word responsible instead

I would query such letter and ask for a translation (put it into layman's terms) so to speak
Interestingly i too had issues with the gas company because the previous tenant moved without paying them, they where wanting to fit a prepay meter as i refused to give them a security deposit, they arranged for a fitter to call, he never showed, so they thought it would be ok to arrange another visit, until i said fine you can fit whatever meter you want, but i will expect paying a days pay, plus paying for the day they failed to turn up, they wouldn't agree, end result credit meter left in, thats 11 yrs ago

Aquiss 2 Is another reason why i questioned this offer, it's open to interpretation

Edited by tommy45 (Sun 11-Mar-12 14:25:18)

In reply to a post by tommy45:

The wording "We promise to be responsible for your reasonable fee" To me would depend on what they decided was reasonable, rather than what i or other would deem to be, So i would say it means very little

Yes you are part way there in spotting that they would decide if my fee were reasonable. Being 'responsible' also does not mean prompt payment. They could be 'responsible' for years.

Since first reading the "We promise..." guff, I ask for my fee in advance .

Like the way you dealt with the gas board...I'd do the same.

Enough of this OT fan club .

DrT

In reply to a post by tommy45:

Aquiss 2 Is another reason why i questioned this offer, it's open to interpretation

Please elaborate? It's useful to understand where our message is being lost in translation. Any misinterpretation is not what we aimed for.

Clearly though you have a slight trust issue with us / our offer at present. That's not going to be a good thing for a long term customer/business relationship. I'm taking all notes and constructive points on board. We will look to see if we can improve things further, but in the meantime, I can only recommend excluding ourselves from you purchasing decision.

In reply to a post by aquiss:

In reply to a post by tommy45:

Aquiss 2 Is another reason why i questioned this offer, it's open to interpretation

Please elaborate? It's useful to understand where our message is being lost in translation. Any misinterpretation is not what we aimed for.

Clearly though you have a slight trust issue with us / our offer at present. That's not going to be a good thing for a long term customer/business relationship. I'm taking all notes and constructive points on board. We will look to see if we can improve things further, but in the meantime, I can only recommend excluding ourselves from you purchasing decision.

You interestingly mention Trust isn't that something that one has to earn from another fellow human being ,Although i suppose to a certain degree reputation can have some influence too, but i have seen very little good or bad about Aquiss to form any conclusion on ,

I through out my life have learned one thing trust nothing or no one more than i have to,
Until they prove they are worthy of my trust, it's the way i am, and being somewhate prudent or cautious has paid dividends in the past , in particular where finacial agreements are concerned



Eleboration : firstly start page give info in a gerneral fashion of the current offer's of Free mirgation/atcivation (aka connection fee) and 2 months free , which i have no problem with it's fine click and open Home broadband packages box, opens the same page as per above screen shot , now i looking at "Family Unlimited Broadband Range" option it clearly gives the following detail 1 Mth conract option free avtivation/migration from 20 per month

So now so far it reads that i can select one of those not have to pay any connection related fees as i would be migrating in,if i then open the box to reveal the next page, again i see the same 2 mths free offer including the free migration that the previous pages

I take this to mean That both would apply it's only when i scroll down to the questions and answers it get's a bit cloudy and contradictory, as that answer could mean out of offer customers would be charged this fee, which should be made clear that it's a connection fee( assuming that it is a connection fee) in the first place, as in the current form it doesnt indicate what it's for

Was why i asked you in broad basic english and asked for a simple yes or no answer to those two qeustions in order from me to be clear on it, as finding out only during the sign up process is not what i would expect to see if i'm going to be penalised and have to pay a fee to migrate because i don't wish to commit to a 12 mths contract, I would like confirmation of any charges before i start to sign up

Background slightly ot

There is a few bad things out there about Entanet which i see is a key player here as it will be their network that the be wholesale service will use presumably although are quite old now 2009 i think several resellers stopped using them ,


I could understand if the offer of the 2 free month did not apply to a monthly contract but the connection fee should not be charged if you claim to be passing on the be wholesale offer of a free mirgation ect,

So it's still unclear if i would be charged a fee to mirgate on to a be wholesale product with a monthly contract ,

If you would charge a mirgation fee for be products with a monthly contract then

you are not passing the savings on as you first claimed to be doing on this forum,
And for the record, i have nothing again you or your company , if i found similar else where i would point that out too ,

So there you are i have eleborated for you i hope it is of some help,

will you now answer the 2 questions to clear this up ?

Edited by tommy45 (Sun 11-Mar-12 17:42:29)

In reply to a post by tommy45:

I could understand if the offer of the 2 free month did not apply to a monthly contract but the connection fee should not be charged if you claim to be passing on the be wholesale offer of a free mirgation ect,

So it's still unclear if i would be charged a fee to mirgate on to a be wholesale product with a monthly contract ,

If you would charge a mirgation fee for be products with a monthly contract then

you are not passing the savings on as you first claimed to be doing on this forum,
And for the record, i have nothing again you or your company , if i found similar else where i would point that out too ,

So there you are i have eleborated for you i hope it is of some help,

will you now answer the 2 questions to clear this up ?

I have already made it clear in a previous post that ISPs can take saving given at wholesale level and present these to customers in different ways. To be clear, if a customer would like a one month contract offer with us, presently there will be a charge of £49.95. This covers cost we are getting charged commercially at the wholesale level (your presuming our costs are the same).

I'm personally drawing back from this thread. As promised I will take all your points onboard and structure some changes where we can upon our web site.

Edited by aquiss (Sun 11-Mar-12 18:07:05)

In reply to a post by aquiss:

To be clear, if a customer would like a one month contract offer with us, presently there will be a charge of £49.95. This covers cost we are getting charged commercially at the wholesale level (your presuming our costs are the same).

So the charge stands ,ok fair enough, a bit unfair on those who only wanted a monthly contract in particular whilst be wholesale are supposed to be covering the migration charges regardless of min term as said i could understand you not including the 2 mths free on short term contracts but IMO as the be wholesale offer is on the connection should be free on both 1 month and 12 month contracts of the be wholesale products

In reply to a post by aquiss:

I'm personally drawing back from this thread. As promised I will take all your points onboard and structure some changes where we can upon our web site.

I'm sorry that you feel you need to do this , but thank you anyway