In reply to a post by caley:

I'm sure Matt doesn't go to bed as I always seem to get a reply immediately also day or night.

I have pondered this issue too.

In reply to a post by caley:

Can't understand why people stay with companies like BT, who take advantage, when there are companies like Xilo around who always treat their customers with respect, are there when needed and never try to wriggle out of providing what the customer signed up to.

Me too. It worries me that they can vote and procreate LOL.

Hi Caley

I have trawled around the ThinkBroadband Forums as advised and seen reliability problems with Xilo over the last few days and again a major outage in May.

From what I can make out there are a few hundred on Xilo and a few million on BT. Xilo appear to be more unreliable than BT, TalkTalk abnd Sky that more or less everyone else is on.

You pays your money, you takes your choice. You pay much more money to Xilo for much less usage and when it goes wrong, you wait for Matt to get help by bitching to TalkTalk on Twitter.

https://twitter.com/TalkTalkBizCare/status/501634443...

Edited by deleted (Sat 23-Aug-14 21:20:59)

In reply to a post by DrTeeth:

In reply to a post by caley:

I'm sure Matt doesn't go to bed as I always seem to get a reply immediately also day or night.

I have pondered this issue too.

He's a Time Lord.

Reads problem report; researches / sleeps on it; travels back in time to 5 secs after problem was raised; posts response.

Easy!

Ssssh!



Matt

Instead of taking things out of context...

The issues with service have been related to an issue with Talk Talk specifically. They've had a serious issue in their network which caused session problems on one gateway in their network.

The last referenced issue was unrelated to that but again with Talk Talk and a botched software upgrade which none of their support teams would acknowledge despite firm evidence as to the issue. Us, A&A a few others were all affected, all getting different responses from TT and it took them the best part of many hours after we all raised reports before they took action.

We were not the only ones affected on each of these outages. Yes I will "[censored]" on Twitter because when you follow the correct escalation process to which ourselves and others appeared to be getting conflicting information, you do as much as you can to escalate upwards as well as vertically to ensure resolution and that there is attention on the problem reported. I don't see anything wrong in that.

Matt

In reply to a post by DG101:

In reply to a post by DrTeeth:

In reply to a post by caley:

I'm sure Matt doesn't go to bed as I always seem to get a reply immediately also day or night.

I have pondered this issue too.

He's a Time Lord.

Reads problem report; researches / sleeps on it; travels back in time to 5 secs after problem was raised; posts response.

Easy!

Sounds bang on to me.

"There was a young lady called bright,
Who travelled much faster than light,
She left home one day,
and in a relative way,
Arrived home the previous night"

I'll get me coat...

In reply to a post by uno:

Ssssh!



Matt

Is Tom asleep?

In reply to a post by uno:

... you do as much as you can to escalate upwards laterally as well as vertically to ensure resolution ....

Fixed that for you .

The "issues" with Xilo were beyond their control and also affected other ISP's that used the TT/Opal backend.

Xilo go that extra mile when it comes to resolving problems and yes, that is reflected in the price, but you're not going to get a high quality service AND high quality support if all you want to pay is a fiver a month.

Matt never seems to sleep. He either lives on Red Bull and coffee, or has had his DNA spliced with that of a shark.

Expectations have to match what you're willing to spend, otherwise you'll spend a long time hopping from one ISP to another and never being happy.

They really are excellent. I only left them because I wanted BT Sport. Excellent ISP,