I am still on Coms as I phoned to cancel the migration to Timico as my other migration should happen this weekend.

Suprise surprise my connection is flying now, with 6.5Mbps all day every day which must be due to the contention ratio going down as others are moved to Timico. This adds weight to my argument that Coms (or entanet) moved us to high contention ratio service.

Just thought I would wait a couple of day before I added my thoughts to the changeover that happened on Monday from Coms.com to Timico.

I can see from my BQM that the swap happened at 1am no big deal I was in the land of nod then anyway

Wake up to find that I was off line and so try to reconnect assuming as I had not received an email that my username and password was going to stay the same. After about 20 mins of trying I could not get back on line, rang Timico CS who answered very quickly and within five mins had me back on line with my "new user ID and password" that had not been sent to me. The CS guy was very friendly, polite, knowledgeable and very efficient.

I had some breakfast done a little surfing just to check out response times to my usual web haunts and all seemed ok. Then decided to do a few speed tests one with Thinnkbroadband, another with Ookla and then another with the BTW Performance test page.

One thing was clear my speed was slower than usual. Decided to check further with the BTW Test page and found out i had been put on the 40/10 instead of the 80/20 profile

Another call to CS who confirmed after about 5 mins of checking that I was on the 40/10 he was sorry that this had happened and would get it put right asap saying it would be done within 24 hours.

I later found out when messaging Neil ISP Timico that there were a few others in the same position as I was and that it could take BTW a working week to get me back on my 80/20 profile.

As of this morning I am still on the 40/10 profile the speed is not what I am used to but it has so far been quick at all times during the day and evenings so can't fault that so far!

Steve

Hi Steve,

There were 8 customers who had 80/20 lines but the Coms systems had them logged as 40/10 so we placed the wrong migration order. We've resubmitted orders with BT to get these changed back to 80/20 lines which should take 4-5 working days. I'm sorry for the inconvenience this causes you.

Neil

Uff.
Well having done as I was instructed and sent an email saying I was in the process of migrating elsewhere (and had an email back to confirm) I've just had the email from Timico saying I'm being migrated to them on 4th August. Er... no, you don't.
Seems about as well organised as Coms so far. Just saying.......

Just checked and I've had the same e-mail as you this afternoon.

I migrated away from Coms on the 7th of this month and I've had confirmation from two different people at Timico/Coms that my service has finished with them.

It's like an unstoppable steamroller ....

You tried PMing Neil your line number? He sorted mine out (well assume he has, no email with migration)

Gari - try emailing Pulse8 too, they should be able to stop it if you dont feel confident Coms/Timico can

sylphe/Neil - If he was in the process of migrating away, how were Timico successful in placing a migration order? Surely it would fail as one already is in progress

Edited by bobble_bob (Thu 23-Jul-15 17:30:37)

Arrggh so I finally migrated from Coms on 13th July. On the 15th I get an email from Neil advising me of my move to Timico. So I promptly emailed Coms to advise them I had left them (as per the instructions in Neil's email) - which they must have known anyway as I'd lost all internet when I woke on the day of migration. I had confirmation from Coms that they'd remove me from the transfer list. Now I've received another email from Neil confirming migration to Timico on 4th August.

I've now raised a ticket with Timico to ask them not to do anything with my line, but I'm rather worried at the moment that everything is going to go down. Afaik, as I moved over to fibre, I don't even have an ADSL line any more but I just want things left alone

PM Neil, by far the quickest way he replies pretty quick. He can remove you

Yeah thanks Bob - I saw your earlier message to another user and have pm-ed Neil with the line, account and Timico incident numbers.

Can't blame Timico I guess - looks like it's Coms just not passing the information over even though they were quick to disconnect me after advising them of migration.

I doubt you were disconnected, probably a usual Coms outage. I was still "active" on their network a month after migrating