Good luck, but I would switch back before the engineer arrives and see how long he takes to sort it!

Swapped over the faceplates and not looking good so far neither the OR modem nor the D7000 detect a DSL signal.

Any more sockets to choose from?

Finished the testing and a bit confused.

1) Swapped the blanking plate with the NTE5 plate (the blanking plate covered the original BT Infinity socket)
2) Plugged in the OR modem into the NTE5 plate (no DSL SIGNAL)
3) Plugged in a landline phone into the socket below (no dial tone)
4) Plugged in a landline phone into the master socket (no dial tone)
5) Rang the landline number rang out but the phone did not ring (as expected)
6) Plugged in a landline phone into the ex VM master socket and got a dial tone
7) Rang the landline number and the phone rang
8) Swapped back the faceplates and blanking plates
9) Plugged in a landline phone into the phone socket (ex VM) phone rings and there is a dial tone
10) Plugged in the OR modem and no DSL signal into the NTE5 socket

I would of expected both sockets to work however the OLD BT master socket where the phone line comes into seems dead?? i.e no dial tone and no DSL whereas the Ex.VM socket has a dial tone but again no DSL.

Any further suggestions would be much appreciated if anyone can think of any.

Thanks for all the help as well guys its very much appreciated.

Edited by deleted (Wed 06-Jan-16 18:27:22)

Don't think there is much you can do until an engineer visits to sort what seems a birds nest. It seems the various lines left the installation engineer at a loss and he did a bunk, just like one who visited here on the 29th Dec. Doubt he even checked the cross connection jumpering at the cabinet, which should be the first port of call for a suspected HR fault. No show here today today due to the usual EE total lies. Now talking the 12th.

Edited by professor973 (Wed 06-Jan-16 18:38:08)

Are you with EE for fibre then? I heard they are absolutely awful for customer service and make TalkTalk look good.

Silly question but is your line provided from a pole from outside the property? Easiest way might be to trace where the drop cable enters the house and go from there.

If it were me I would be tempted to take a look behind the old master socket to see what he did At the least I would expect to find two Jelly Crimps connecting the drop cable to your existing cable and the socket he re-used for the master socket.

Now it could be they haven't tied the DSLAM in the Fibre cab to the PCP but the engineer should have checked from the property before he left!

As far as I am aware and I am 99.9% certain it's not provided over a telephone pole and comes from the nearest cabinet.

Will try and explain it the best I can.

The original DSL cable which is hard wired into the original BT master socket has 2 wires coming out of it which are then crimped to their respective cables from the drop cable which comes in from the outside.

Unfortunately I cannot see how the other one is wired up (the re-used master socket) as it's right in the corner and a right pig to see what's even in it let alone how its all cabled up.

My suspicions are.

1) The OR engineer tried to be clever by linking two boxes together and messed it up
2) The OR engineer tried to cover this up by NOT leaving a OR modem when they are told to do so.
3) The OR engineer could NOT of checked everything as he would of easily seen their was a dial tone yet NO DSL signal
4) The OR engineer tried to get my wife to sign the paper work to say it's completed to cover his back (my wife refused to sign it)

Edited by deleted (Wed 06-Jan-16 19:43:10)

No. I am 400 miles north in the land of the fried Mars bar, where my partner seems glued to EE just for the minutes included to mobiles on her ASAL2+ package, though little + about it or EE. I am trying to persuade her to switch from EE and the literally hours of stress on the phone every day. When you consider she also has and Orange (now EE) contract mobile seperate from the BB and line package for when out and about, Plus the 3rd Gen 4G Moto G I bought her for Christmas, which will make all calls free when indoors through Wi-Fi on the 3 network, I can see no reason to put up with EE, free calls to mobiles or not. Not easy to work out the logic of women, especially those north of the border, who invariably suffer from short arm deep pocket syndrome. Even harder when Pulse8 and Uno are both better and cheaper than EE. But not to worry, not long before Suffolk bound again for a while.

Edited by professor973 (Wed 06-Jan-16 19:49:37)

Harumphhh! So I was wrong . Sorry.

Except by phone checking you've established something works.

Question. AIUI you are now set up as he left it. If you plug the phone into the phone socket on the NTE5 and ring in from your mobile, does it ring?

Edited by RobertoS (Wed 06-Jan-16 20:58:29)