Glad they managed to work around the issue for you!

Seems this "New Customer" work around could have happened quicker, but hindsight is a wonderful thing

The work needed to put it right had to wait until Monday. Nothing happens at the weekend!

I have complained that although staff were great, none was equipped to make that sort of decision over the weekend!

In reply to a post by KilgoreTrout:

FACTCO popped up on a CityFibre postcode search along with some well-known providers such as EE and PlusNet. Some offered 2.5Gb connections. After lots of research and phone calls, I opted for FACTCO. The offer of £29.99, monthly, for two years helped my decision.

i suppose being a City Fibre only ISP I would not have heard of it, I am glad you are now connected.

Will that price increase over those two years?

In reply to a post by KilgoreTrout:

The work needed to put it right had to wait until Monday. Nothing happens at the weekend!

I have complained that although staff were great, none was equipped to make that sort of decision over the weekend!

Lucky you have weekend customer service . I have been with providers that offered CS in office hours only. the one I am with now, out of office hours it is someone who works at home

Yes, I guess no CS is worse than a weekend presence, but when they can't do anything except raise tickets they seem a bit pointless.

Just to show how useless CityFibre can be, I had some engineers turn up this morning to install my fibre, ONT etc OMG! CF took the new contract thingy literally and assumed that I was starting from scratch. They guys took photographic evidence that the work had already been done and that my connection was up and running.

Hopefully that is the end of the saga.

That is not good, I think I have it good compared to you., Zzoomm had a problem over the weekend according to some people, when I got back home on Sunday it was fine and on Saturday it was ok.

i think a lot of the problem with Zzoomm is the awful router, they really need to get a decent one, this is why people are complaining. One person on Facebook saying they had a higher upload than download, 6MB/s down and 1675Mb/s up.
Not good for people who pay the money for the higher speed. I hope these are just teething problems with the new network and will get better. I have had much worse over the years and paid a lot more money. I am not changing to Openreach fibre, I can't be bothered to go through that again., I rather go back to FTTC, I don't think my landlord would like another hole drilled in the wall and another splice box installed.

If it seems your problem is lack of communication, sadly I know a lot of about lack of communication, I live with it at work, and it can cause all sort of problems. I hope you get it all working correctly

Sorry about the.late reply. I didn't spot the email alerts.

I wouldn't be surprised if the FACTO package price goes up in two years. I expect it, but would only complain if it is by more than inflation.

ISPs vary in quality in all sorts of ways and so do their routers.

I quickly learned when I was with Virgin Media to have my own router. VM let you switch to modem-only mode, but virtually all ISPs provide you with your network credentials to enter into your own router.

Having your own router leaves you in control of so much more, e.g. your own VPN server and no engineer callouts to fix it, but most of all your WiFi. I run iMesh off my main Asus router using three old routers connected by ethernet. My coverage is fantastic. I get over 500Mb up and down in every room and even >100Mb down the end of the long garden or in the street.

Strangely, Ookla now point me in the direction of London test servers rather than the NW servers of before. The speed test results are much better than the best of the NW located ones. I'm getting pings of 5ms consistently.

Does this apparent relocation of my static ip suggest that my point of entry into City Fibre's national network has also changed? It's hard to tell using Traceroute because City Fibre IPs aren't shown amongst the steps.

Ookla use Maxmind's GeoIP service to attempt to locate you and direct you to a local server. Often pointless - eg my ISP's IP addresses are in Leeds but all their connectivity is in London, and I'm in Norwich. The best place for your IP address to look up to is where your ISP picks up connectivity to the rest of the world, not where you are physically located.

You can submit a correction to Maxmind if you like. I "corrected" my IP address to Telehouse in London (instead of Norwich or Leeds) which gives the best results for me.

Correction site is here:
https://www.maxmind.com/en/geoip-location-correction