They Never Give Up, Huh?

The latest missive from Neil " one small step for Man.... on giant leap for Mankind" Armstrong

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Your username: ********

Hi **** *******,

It's been a while since we emailed you about broadband. With all that you can do with a broadband connection it's certainly worth upgrading now to get up to 8Mb speeds for just

was that sent to a payg address?

Perhaps it's me being awkward but I have a problem with that wording "you can use it for as long as you like for a low monthly cost of

Probably,
Mine one was, I have left and have taken all my referrals with me (could not see them suffer anymore), but Plusnet who

Same here, I wonder how many people had a laugh when they are addressed as though they do not have BB, but left PN because of their antics, poor service, missed promises, incorrect ticket information etc etc etc.

that was what i thought, it was addressed to someone as if they didnt have broadband

Hey, it could have been worse.

They could of included one of their databases full of punter info as well

Trouble is they expect everyone to be like that, because that's how they keep their own customers.

In reply to:

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Perhaps it's me being awkward but I have a problem with that wording "you can use it for as long as you like for a low monthly cost of

Exactly.

I just find it strange that after all the hassle and agro that went on with the arguments about who signed up for the unlimited service they go and issue a mail with that sort of statement. It just leads them open to the same sort of problem in future.

Irrespective of the legalities of the situation, it can't be good business practice to set out a position which appears to be clear cut and then rely on the small print to get yourself out of trouble at some future point.

As to whether it's misleading I leave that to others to make up their own mind. I'll just say that if I was new to the net I would have assumed that I could use it as I wished for