Postal Address for PlusNet

I take it this is the correct address to write to for PlusNet - PlusNet, PO Box 3704, Terry Street, Sheffield, S9 2WL.

Just that they don't seem to respond to letters either, so its not just tickets, sorry questions they ignore for days.

> I take it this is the correct address to write to for PlusNet - PlusNet, PO Box 3704, Terry Street, Sheffield, S9 2WL.
> Just that they don't seem to respond to letters either, so its not just tickets, sorry questions they ignore for days.

Check the T&Cs as they usually mention it.. If not use the registered office:

Plusnet plc
Technology Building
Terry Street
Sheffield S9 2BU


seb

Ok many thanks, couldn't find that one.

But know you mention T&C I have found it quite easliy.

Edited by edwards256 (Thu 17-Aug-06 21:33:53)

According to the T&C's:

"PlusNet" means PlusNet Plc (Company Number 03279013) of Technology Building, Terry Street, Sheffield, S9 2BU.


According to the "How to get in contact" page:

PlusNet, PO Box 3704, Terry Street, Sheffield, S9 2WL

In reply to:

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According to the T&C's:

"PlusNet" means PlusNet Plc (Company Number 03279013) of Technology Building, Terry Street, Sheffield, S9 2BU.

According to the "How to get in contact" page:

PlusNet, PO Box 3704, Terry Street, Sheffield, S9 2WL

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It's the same place. I believe you can't "register" a company at a PO BOX address, hence the registered company resides at Technology Building, not the PO BOX

HTH

Though it's likely that the PO box mail is treated with less care than the other mail, at a guess.

Not AFAIK ...

Yes, but which one are we meant to write to? Our T&C's have one address, and the contact page has another. Doesn't matter if they go to the same place or not - fact is the two sets of details don't tie up, so which one should be used?

Since they advertise both, it would be reasonable for you to expect them to respond to either.

My advice would be to use the address that they give you for contact purposes. The address in the T&Cs is only there for the purpose of *clearly* identifying the business with which you have a contract.

I'd put

Well they have not responded to the PO Box, hence the reason I was asking.

excellent, lets hope its the first of many. What was the outcome?

Due to no response from PlusNet the court stated that my judgment request was accepted. The order has been sent to the Defendant on 17/08/06.

So now I just have to wait and see if PlusNet will respond to that.

What was your claim and what judgement did you get?

Congratulations, I think it is the first case to go to court.

Lack of refund reference paying

Even if they do respond now they will need a very good excuse to set judgement aside. Even it is set aside the chance of them winning are next to impossible.

I'm asking this out of curiosity, I don't use Plusnet and it's not intended to "stir things up" but what did you actually have to do by means of proof that they had acted dishonestly or owed you money or whatever they were found ruled against on?

He got judgement by default because PN didn't reply in time as such no proof was required.

As to proof you will need the T&C, your payment history and any communication via email, tickets and/or the posts on a forum.

Just put into writing what my issue was and submitted it with the court fee and what amount I was claiming for. PlusNet then get 14 days to respond.

Well Done !!

Guess this will be the first of many to come.

Because of this judgement does that mean the floodgates are now open for any plusnet customers to follow suit regarding over-payment?

no

If Plusnet were to defend it they may or may not win, as long as Plusnet dont respond in 14 days, every person raising a county court summons would win by default

If Plusnet responded and defended, and then still lost,

This is why they probably wanted Simon to drop his sig


edited as i was wrong

Edited by soundsystem (Fri 18-Aug-06 20:14:25)

Nope.

Not really.

The reason being that the case hasn't been heard or judgement based on evidence yet, it was passed in default.

Secondly, even if it was won based on a hearing and consideration of facts it doesn't set a precedent, a county court doesn't set precedence. However a copy of an earlier judgement with the same facts will provide even more weight. Lastly there is no need to have previous cases of this sort to give weight as people have a genuine and legitimate case for a refund where they haven't been upgraded ahead of others or at all and because they received no benefit during the period that they were paying extra, unless they wanted extra bandwidth, knew about it and used it. The fact that the new product is sold at a lower price makes the case watertight.

Seek legal help if needed but you should be fine just filing a claim in court.

I wonder what would happen if a few thousand people all tried to put a claim in at the same time - the backlog would almost certainly mean they couldn't answer them all within 14 days...

what is strange they didnt have time to respond to one

It's probably in a lengthy queue, just like the phone calls and tickets...

well it would probably be cheaper to payfor extra staff then defend each and every one that may or not be raised.

Well I thought the same and was expecting this to be disputed.

But 14 days passed with nothing.

Well done. How many months of overpayment did you claim for?

Fwiw, my experience of the Small Claims Court suggests that the court won't necessarily hold PlusNet to their stated deadline for receipt of a defence... so if they submit a defence in the next few days it may be allowed.

You won't have actually won until you receive an official court judgment in your favour.

Please let us know how things develop.

Simon

I requested a refund of the difference between Feb 05 - Jul 06 and the final months fee.

Judgement was issued on 17/08/06, so now I just have to wait for PlusNet.

Cool. As and when you get your money from PlusNet maybe you could post the whole case history here since it may inspire others to have a go at getting their money back...?

Simon

Received this today :

"Dear Simon,
I can confirm that we have received the judgement from Northampton County Court. We have today submitted an application to the court to have the claim heard in a county court based on the fact that we did submit a defence within the required timescale. We therefore do not intend to settle the judgement in full until we have explored this avenue fully.

We have today raised a cheque for

Makes no difference if they sent it to you but it does matter whether it was received in court, be it a defence or acknowledgement of claim, within the 14 day time limit.

"We have today submitted an application to the court to have the claim heard in a county court based on the fact "

From the unfinished statement I have a feeling that they might try and move it to a county court nearer to them but it will not be successful. As you are the consumer the case will be heard nearest to you and not them.

It will take persuading and proof that they did file an acknowledgement or defence before the court will set aside the judgment. How many days has it been since you filed the paperwork?

edit: I can't see them fighting it because the costs to them would be too high based on your low claim amount and they will be afraid that you might bring the contract up for evaluation especially in relation to unfair terms, the latter would be a major setback to PN and I can't see them risking it.

Edited by rsharma (Thu 24-Aug-06 13:42:16)

There are a couple of oddities about their message to you - not least the fact that a CS agent is apparently entering into a dialogue with you about legal matters, which must set a precedent for PlusNet.

It also seems unlikely that they are telling the truth about having filed a defence. Had they done so, the court would have scheduled a hearing rather than pronounced judgment in your favour. PlusNet are also required to supply you, as the plaintiff (or your lawyers if you engaged any), with a copy of their defence. Since no-one has received it, they are probably not telling the truth about having sent it. In any event, you should ask them for a copy of it since you are entitled to have sight of it before any hearing.

Unless PlusNet can prove a court error, it is doubtful that they could get the case re-opened after judgment. They may be able to appeal against the judgment however but that decision would be taken by a judge and, unless PN can prove that their defence was indeed submitted prior to the judgment, it must be doubtful that they would be granted an appeal. The courts don't like being manipulated.

I think you should check with the court to see if they have received any such appeal from PlusNet and to keep tabs on it if they have. PlusNet may be hoping to move the case away from the small claims track and into the County Court system -- purely as a device to discourage you from pursuing it further since the costs associated with bringing the case would be much higher. But I can't see how they would succeed since the case has already been allocated to the small claims track.

Beware of accepting any money from PlusNet without making it clear that you accept it as a payment on account of the total sum they now owe you. PlusNet may try to slip through a smaller payment in 'full and final payment' of their debt.

If PlusNet have indeed made an application to appeal the judgment, you will have to let that process run its course. If they have not, you should press them for full payment of the judgment as soon as their deadline for payment runs out. If they don't pay then, you can apply to the court for one of several different enforcement orders, including sending in the bailiffs.

Simon

I have received a PM from PlusNet on this forum stating :-

"We are pretty efficient on the side of the business that deals with things like small claims court escalations (This is a function under the finance director, not operations). It's handled seperately from customer support, and we do ALWAYS respond to such things quickly, but on the customer support side you wouldn't see anything of that process.

We understand from them that it will be upto 14 days before the court come back to us formally and I'm personally going to make sure you get updates on the ticket as that happens."

If PlusNet would like me to remove this, then please let me know and I will have it deletd. However I see no breach of DPA or any other laws applicable.

However if the are doubting my integrity and honesty, I will provide proof of both of these from my employer. Having been a Policeman for the past 8 1/2 years.

Total gibberish. The one thing you would definitely see would be a copy of the defence which they allegedly submitted to the court since the process requires them to send you a copy.

Something fishy going on...

Simon

In reply to:

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.....We are pretty efficient on the side of the business that deals with things like small claims court escalations ....

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Does that statement imply that they have had lots of practice at responding to proceedings in the county court then?