Hi the olny info I have is ID: 20243768 and if you require my username is DRMURRAY2006

regards

david

Hi there. Thanks for this valuable information.

I have raised the issue with the usergroup as to why Plus Net have reversed their free upgrade policy. Some of the usergroup seem unaware of this, whilst Mark (PSCNI) has replied with a typically robust post. Apparently he has raised the issue of your free upgrade with support... no doubt you will hear more shortly. Please do post back with any developments.

The Max DSL upgrade has been widely trailed as free for at least 2 years... you shouldn't be being charged. If you still want to stay with PN and get a free upgrade, there is an "upgrade requests" thread on the plus net portal. People who post to that seem to be upgraded, for free.

The fact that customers unaware of that thread are being charged for their free upgrade is extremely serious, imoho, (although I am sure others will be along shortly to disagree.)

In reply to:

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are being charged for their free upgrade is extremely serious

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Get real, there are things happening in the world that are extremely serious. By no stretch of anyone's imagination, except perhaps yours, is paying for an ADSL upgrade one of them

Within the context of this board and the purpose it serves, Plus Net breaking yet another commitment and mischarging customers, seemingly ripping off those who don't know better, is an extremely serious matter. Someone came on here asking for help... I am trying to ensure that we understand whether or not they are being appropriately charged and whether plus net keeps its promises. Additionally, it has uncovered similar instances of the same charge and potentially systematic mischarging. All of which, I consider, are serious matters within the context of the topics on this board.

There are undoubtedly more serious things going on in the world.

However, as you are fully aware, this board is not the place to discuss them.

I'm not sure if they are meant to be charged because according to this thread on the Plus.net run forum you only have to ask and they will put you on the Max list, though this would be sweet FA for anyone who doesn't visit the forums and then rings up the CS to request an upgrade that way..

i.e

<Quote>

Posted: 08 Sep 2006 17:46 Post subject: Comms Max Upgrade Requests.

Please use this thread for any MAX upgrade requests to the Comms Team.

Many thanks.
_________________
Mark

PlusNet Small Business Customer and Forum Moderator
Forum Guidelines and Rules I Usertools I PlusNet UserGroup member

</Quote>

http://portal.plus.net/central/forums/viewtopic.php?t=48043&start=0

Edited by caesar_salad (Sat 23-Sep-06 23:14:59)

I have also experienced this. In my case, my PlusTalk account was not working and it took FIVE MONTHS of tickets to get them to reset the account. You should be better off to get your MAC key and run rather than lock yourself into a 12 month commitment with Plusnet for the sake of a MAXdsl upgrade.

In reply to:

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I have also experienced this. In my case, my PlusTalk account was not working and it took FIVE MONTHS of tickets to get them to reset the account.

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It's exactly 11 months today since I raised my PlusTalk ticket, which STILL hasn't been resolved (in fact I can't even connect to PlusTalk today and haven't been able to for about a fortnight now) but of course it was cleverly one of the tickets PlusNet "closed" incorrectly during their recent automated ticket closure fiasco, which has meant they're having to try and pick up the pieces in ticket(s) raised since... trouble is, I'm getting nowhere. At least I'll be getting back my subscription fee (unless they're going to be pro active about it and pay it back to me without me chasing them?) seeing as I've told PN that I'm not paying due to what's happened... It's an unacceptably poor service when I'm being asked to pay for it, but whilst it's effectively "free" I'm prepared to hang around (for a while longer) with the hope that they'll actually achieve the improvements and return the greatness which they keep going on about...

Edited by fenlandbroadband (Sun 24-Sep-06 11:07:32)

Why don't you contact Ian Wild to see what can be done since this obviously needs a manager's intervention to sort out?..

Edited by caesar_salad (Sun 24-Sep-06 11:15:51)

I believe Ian Wild is fully aware (within reason, considering I'm just one of many customers so he can't know all of the problems off the top of his head) of the issues I'm experiencing, and a number of the "comms team" staff have during the time of the tickets had their hand in various replies to the ticket, yet still it's not getting anywhere. Maybe PN are just fed up with me and want me to go, and never really believed I'd stick it out for so long with such a dismal (personal opinion) service...?

In that case, it may be time to make a plan B.

If a manager hasn't even got on top of the situation then that's not a good sign..