"It's exactly 11 months today since I raised my PlusTalk ticket, which STILL hasn't been resolved"

Wow. I knew you'd had problems, but I didn't realise it was nearly a year. What are your symptoms? What client are you using?

TT

I'm using a Linksys PAP2NA VoIP adapter connected to my router (used to be a Speedtouch 510v4, now a Linksys WAG354G which I've had since about April).

Sometimes it'll work fine, others it won't. Current problem is that I can't even connect to PlusTalk, yet it'll connect to other SIP providers fine. The problem(s) I was getting included calls not coming through to my phone (diverting straight to voicemail) and of calls out not working (some would, some wouldn't - I could often dial 7000 and 7001 but not 01 landlines or sip numbers). It's all pretty much at random and by the time PlusNet get round to looking in to what's wrong it's often "fixed itself" and something else has broken, so they come back saying it's all fine and I go back to them saying that it's not and that x, y and z are broken/faulty, etc...

And then there's the two months in a row of 01/02 UK Landline calls being mis-billed on my account, which still hasn't been resolved. And the fact that the PlusTalk Itemised Bill is inaccurate and doesn't itemise all calls.

I can't remember if/where I said this the other day, but PlusTalk is pretty much all that is keeping me with PlusNet at the moment... but seeing as it's not working for me, I'm really wondering why I'm still here...

I must admit, and this may seem odd, but I wouldn't want you as a customer. Mainly because I wouldn't want a customer of mine to (a) live with such poor service (b) still feel compelled to use such an abismal service and (c) I'd want you to be beating my door down to fix the issue after 11 months. That's disgraceful, no issue should last that long.

"Sometimes it'll work fine, others it won't. Current problem is that I can't even connect to PlusTalk, yet it'll connect to other SIP providers fine."

One of my concerns about BT Centrals was the asymmetric nature of the connection. You do not get a 622Mbps pipe. It is 622Mbps downstream, 310Mbps upstream, or 557Mbps downstream and 278Mbps upstream of actual customer IP traffic. BT use a strict policer to keep this under control. You can hit this with 25600 users on a pipe, but now that there are 32000 users on a pipe I'd imagine the policer polices more and more. The policer doesn't care what type of traffic hits it as there is no QoS. I think an increasing amount of peak time problems with VoIP/gaming/other UDP based services being intermittent are caused by this policer.

Not being able to connect to PN SIP servers is another problem entirely. IIRC you are on BB+? Have you got access to a Premier account? Can you replicate the problem with a Premier account? Do you know of other BB+ users having no or similar problems to you at the same time? Does swapping BB+ accounts have any effect?

TT

In reply to:

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Not being able to connect to PN SIP servers is another problem entirely. IIRC you are on BB+? Have you got access to a Premier account? Can you replicate the problem with a Premier account? Do you know of other BB+ users having no or similar problems to you at the same time? Does swapping BB+ accounts have any effect?

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I'm on a Premier account.

I have known PlusNet Plus account users who have had problems, although they're able to connect fine at the moment. Funnily enough when other people have seen problems mine's been working fine (eg: 100% fine) and when those problems are "fixed/solved" mine breaks again. I can only pinpoint it to there being something incorrectly set at PN's end with the PlusTalk system itself...

"I can only pinpoint it to there being something incorrectly set at PN's end with the PlusTalk system itself..."

Does jumping gateways have any effect?

TT

Not that I've noticed.

Well that's it done... I'm off to BT as off the 2nd October. After all my communications and requests & support from this forum.... in the end Plusnet just sent me my MAC code and so good bye.

I'm a customer who wanted to add additional services (phone) and was willing to stick it out with them after waiting 6 months for an upgrade.... but they obviously dont want my money.... and to be honest BT did everything to entice me to join... line upgrade within 8 days... new equipment for free.... and its cheaper than plusnet.... web ordeing process which works and tracks your order properly....I know I will potentially have problems with BT but so far way more professional than Plusnet in dealing with.... I even got to speak to someone on a query I had (no ore 8 day delay in response to a question)

good luck to all the plusnet users out there.... your going to need it with this level of support

regards

david

Yours is a DREADFUL tale. Good luck with your new ISP.

Quite how any company, however awful, could turn down your offer of increasing your subscription and deferred fees in return for merely having the advertised service.....?

Quite shocking.

I'm sure you will be in better hands at BT, and I hope you will pop in here from time to time!

Fen

I remember leaving Zen the same time as you and to be honest overall have been pleased with plusnet. But the last few months have been a bit of a mare, What with e-mail issues and my speeds dropping from 5.5 to 2 for the last 2months. I've decided to move to pastures new and see how i get on

Dave