is this normal?

i applied to get maxdsl last week, paid my

What are your SNR (noise margin) figures? MaxDSL works on the SNR and not attenuation so if you had a fixed speed but very low SNR it is possible you would get a worse performance from MaxDSL.

Also make sure you have tried plugging the router into the master socket (and into the test socket behind the face plate on a modern NTE5) as this removes some of the possible causes of interference and low sync speed.

these are the stats off my router

Downstream Rate: 576 Kbps
Upstream Rate: 288 Kbps

Downstream Margin: 31 db
Upstream Margin: 31 db
Downstream Line Attenuation: 32
Upstream Line Attenuation: 19
Downstream Transmit Power: 0
Upstream Transmit Power: 0

i dont know what to make of that cant see mention of snr..

Edited by deleted (Mon 16-Oct-06 19:09:55)

they dont look right for Max

The Downstream margin is the figure I was looking for and it looks to me that there has been some sort of problem as your stats are good enough for anything over 5Mb or so (probably 8Mb). I would raise a ticket/question and ask PN to confirm the order was placed and/or BT processed the order correctly as MaxDSL and not a 1/2 fixed rate which is what it looks like has been done to me.

saying all this i've not had any responce from plusnet to say the regrade is complete or anything, i am only assuming that this is the start of it as its the 1st time my sync speed has ever changed from 2mg...

i guess its time to ticket plusnet i guess..

I agree. If you have been MAXd, your upstream rate should be 448.

Mark

I agree, looks like the wrong order has been placed to me or a BT mistake.

Ian

If you don't get any luck, PM me and I will see if comms can take a look at the ticket.

Ian

thank you for your advice, i am ticketing plusnet as we speak, i got the ususal 'reboot your router' reply to start with, i have replied again asking them to confirm what product order has been submitted to BT and am awaiting a reply, if i get no joy i'll send you a PM Ian, cheers

reboot your router and it might get a better sync...

rebooted 3 times today with no change in the sync rate at all, still awaiting a reply from plusnet..

seems they've been continuing in their dumbass behaviour then.

Downstream Rate: 576 Kbps
Upstream Rate: 288 Kbps

fixed 512 product is easily mistaken for maxdsl i guess

still awaiting a reply from plusnet as to the state of my connection, its still syncing at 586 / 288.. rebooted 3 times today with no joy, i hope i dont come across as impatient but i've pm'd you about this Ian, thx in advance

Sent a message to comms to see what they can do for you.

Ian

thank you for that Ian, really appretiated, i have had a responce from plusnet today saying they have resubmitted my order to BT but they have skirted my question of "was it sent to bt incorrectly in the 1st place" i think it is fair to assume this is the case so i have asked them kindly for a refund on my

sorry to drag this dinosaur up again but this is getting on my nerves a bit now, i am still stuck on a 512k product, plusnet are refusing to credit me the

are you signed up to the BT website so you can view your bill and account stuff? if so.. you can see for yourself the exact orders that have been placed against your line and the clear dates.

migrating away, had enough of p2p throttling, them mucking up my regrade, not replying to open tickets, the list has grown too long and time to move on, been with plusnet for 2 years now but its time to move on methinks

I think PN is doing what it has set out to do.
It wants to get rid of P2P users.

I'm glad i left 2 months ago.

well i aint even a classic 'p2p' user, i am a very occasional downloader from newsgroups, nothing more, i use no more then about 15gig of data a month, 2gig of which i guess is from newsgroups thats what sucks the most,
aint worth paying