reboot your router and it might get a better sync...

rebooted 3 times today with no change in the sync rate at all, still awaiting a reply from plusnet..

seems they've been continuing in their dumbass behaviour then.

Downstream Rate: 576 Kbps
Upstream Rate: 288 Kbps

fixed 512 product is easily mistaken for maxdsl i guess

still awaiting a reply from plusnet as to the state of my connection, its still syncing at 586 / 288.. rebooted 3 times today with no joy, i hope i dont come across as impatient but i've pm'd you about this Ian, thx in advance

Sent a message to comms to see what they can do for you.

Ian

thank you for that Ian, really appretiated, i have had a responce from plusnet today saying they have resubmitted my order to BT but they have skirted my question of "was it sent to bt incorrectly in the 1st place" i think it is fair to assume this is the case so i have asked them kindly for a refund on my

sorry to drag this dinosaur up again but this is getting on my nerves a bit now, i am still stuck on a 512k product, plusnet are refusing to credit me the

are you signed up to the BT website so you can view your bill and account stuff? if so.. you can see for yourself the exact orders that have been placed against your line and the clear dates.

migrating away, had enough of p2p throttling, them mucking up my regrade, not replying to open tickets, the list has grown too long and time to move on, been with plusnet for 2 years now but its time to move on methinks

I think PN is doing what it has set out to do.
It wants to get rid of P2P users.

I'm glad i left 2 months ago.