Plus Net October Update

http://www.plus.net/features/news/customer_update.shtml

Discuss.

A load of waffle, 50% percent true, at best.

Plusnet are more interested in their awards and achievements and relations with BT and ellacoya.

Of course you would rather they said nowt. Damned if you do ..damned if you don't.

I do not believe Plusnet's figures.

Back in 28 August I had an open Plustalk ticket that had then been open for over three months but this does not feature in their 28 August figures.

I confirm LLU stability as my router reports its been connected continously for 25 days.

Plusnet lost the plot six months ago and I am not yet convinced the position has changed. I am still contemplating a move of both my Plusnet accounts to Be ISP in the next three months.

Edited by deleted (Wed 01-Nov-06 06:47:45)

Damned if you tell lies, certainly. There are plenty of people who have posted here over the summer to complain about response times well in excess of 3 days. And if they are prepared to lie about one stat, the rest must be taken with a pinch of salt.

Anyway, they pick and choose the stats to suit themselves. Why not chart things like:

- Number of people migrated to LLU without warning
- Number of LLU migrants left without any usable connection for more than a week
- Number of refunds given
- Number of LLU migrants moved back to IPStream free of charge
- Number of customers overcharged when requesting a MAC key
- Average peak-time/off-peak download speed on 8Mbps connection
- Number of PlusNet/platform faults
- Number of 1-month contracts converted to 12-month contracts

Simon

Their August 28th stat I think you're referring to is "Oldest (untouched) CSC Ticket (Main Pool)" ... I guess your ticket had had some form of reply - although hadn't been resolved?

> A load of waffle, 50% percent true, at best.

And you have proof?

I would like to propose Plusnet for the Bovine Crapitus award 2005 / 2006.

I am sure it would be a no contest, and probably more honestly won than any of their previous awards.

Number of customers thrown off
Number of customers threatened with litigation
Number of disillusioned ex-customers

Looks a case of,
There's lies,
damn lies,
and PlusNet

Customer Callbacks Outstanding: 0
Oldest Callback: 6 hours


How does that work?

Well I can only comment on personal experience of two accounts.
1 business, 1 personal (new).
Raised two tickets on the business one in the last month. Both answered within 3 hours. Answered reasonably.

Raised tickets on the new personal one. All answered within 7 hours (as per wait time on the portal). New installation went smoothly, and working fine.

After reading these forums I wouldn't have believed or expected that.
I had assumed PN had melted down.

Number of customers private details made available in data protection act blunders

Number of customers (old present and new) insulted by Marco's rant

Number of customers fobbed off

Number of MAC's witheld

The list goes on, this October update shows they still love spin though, some things never change.

The ticket got passed around amongst 20+ staff without any bothering to solve the problem. All that was needed was for someone to reset the account so that I could log in. In fact I asked them to do that at the beginning but they ignored my suggestion for three months.

In the last six months months Plusnet has contracted the disease of buck passing to cook the response statistics. Their staff have lost the ability to solve problems. This has particular implications for me as I am on LLU (moved without notice) so I am concerned that if my LLU connection ever breaks, Plusnet will be unable to fix it because of their "pass the parcel" ticket culture. It is for this reason I am looking to move my two Plusnet accounts to Be ISP in the next three months when they connect the local exchanges.

It does show pretty well that the Plusnet Ministry of Truth were clearly undergoing another 'learning opportunity' back in the Summer when we were told "the fact is that user for user, the fault rate on Tiscali is lower than it is with BT" when the reality was that the LLU fault rate was more than double that of Max.

Edited by deleted (Thu 02-Nov-06 17:49:32)

In reply to:

---

Number of customers private details made available in data protection act blunders

---

Thats an easy one

28,000 ( twenty eight thousand) individual / alternative e-mail addresses and 20,000 customer details

Just a small blunder that spammers more than likely are using seeing as I have an increase of over 300 spam e-mails per week to the domain that was comprimised by Plusnet

Disgrace, aint it, and all Ofcom do is give them a tut tut and a wry grin.

OFCOM is more of a disgrace than Plusnet. If the regulator didn't buy into their lies and spin and actually did something about this pitiful ISP maybe things would be different.

But whilst PN can continue to spout off its propaganda and misinformation on a regular basis the fools will continue to buy into the lies just like PN's shareholders obviously do.

What should OFCOM do then?

Fine them? All that would do is make service even worse for customers most likely; since they'd just cut a corner somewhere else to pay for the fine.

im sure the shareholders are loving their buy in...what with the price being half what it was 6 months ago

OFCOM should shut them down, make an example of a shocking ISP taking its customers for granted.

I don't think OFCOM have that power; but even if they did, they'd probably have the shareholders suing OFCOM and the current proprietors would just set up a new ISP, a new clone of plusnet.